Sprint terminating my contract for too much roaming

[Rusty Duck]

If you used the address of where you use the service and they sold it to you then you have a solid case but if the address is different then shame on you. The associated cost with roaming is outrageous.

[Success100]

the rule is no more than 800 minutes in roaming per month OR no more than 50% of the included plan minutes can be used in roaming or Sprint can and sometimes will cancel your agreement if it is a recurring thing. the fact that they didnt offer you an Airrave floors me though customer service will normally toss in an Airave and waive the monthly charges to retain your business. Airaves work awesome though

[monkey]

Be sure to check tht they do apply the credit. I got my Airave back in January and when i called this week to make changes to my plan, the cs was very agressive and wanted me to make a paymant. My payments have been up to date but the credit was never applied. I had to put the whole $108.xx on my card.

Originally Posted by DaPeeps

I called Sprint and told them that my cell got no service in my house, and that friends with AT&T got great service in my house. I played dumb when they told me about the Airave...acted like I never heard of it and said I thought it would be a great idea. When they brought up the cost...I began to act hesitant...and told them I didnt feel it was fair that I spent so much money on the phones and was expected to pay another 100 for the airave just to get service in my own home.

They escalated me to a very nice lady who also was going to have me pay...but after me describing how much it sucks to have to talk on my porch outside...she agreed to send me the Airave for free, then I would pay the monthly 4 dollar charge. I was fine with that.

They did wind up having to charge my card half of the cost (49.99) because their system wouldnt let her send it for free (she said) but she did issue me a credit on my acount for that amount....so I was fine with that.

[letsgoflyers81]

It's true that the contract allows Sprint to cancel your service if you roam too much, same thing with using too much data with a phone as modem plan. However I'm not familiar with anything regarding them getting your phone back. Especially considering Verizon's TP is crippled, I don't see why you couldn't allow them to cancel you, then sign up for Verizon and use your Sprint TP. Plenty of people are using a Sprint TP on Verizon because of the better hardware.

[freeza]

No wonder why Sprint is in such a bad financial place. All of you people trying to suggest going to Verizon don't make any sense.

#1. The plans are higher and the phones are crippled.

You're giving the OP ways to get Airwave for free then suggest paying higher for VZW service. How the hell does that make any sense? If you're going to suggest the higher priced VZW, why not just pay the money like an honest individual to get Sprint's Airwave?

If Sprint goes belly up, all you smug people who are proud to be using a SPRINT phone on the Verizon service won't be so smug when you are STUCK with crippled phones because your advice along with a crappy economy caused Sprint to go under.

In all my years with Sprint i've never read about class action lawsuits or people being angry that Sprint crippled a device. Gee I wonder why? Sprint tries too hard to cater to the customer and you people take advantage of that, then get mad when they want to make some money, but in the end have no problem paying VZW more money for comparable plans+crippled phones....lol

[GoodGets]

Originally Posted by DaPeeps

it sucks to have to talk on my porch outside

I'm in the exact same boat. I can't use my phone while I'm sitting at my desk, no service, or anywhere in my actual bedroom. But, I do live on the bottom floor of a 3 story apartment building, which is why I get crappy service. Maybe I should try to get an airrave too?

Originally Posted by SporkLover

Sprint may not have offered the Airrave because the service is not available everywhere.

From my understanding, Airrave is just a VOIP service. It turns your phone into a cable-like internet phone, exactly like Vonage. Meaning, if you have internet, you can have an Airrave.

Also, before the Airrave first came out, I remember reading an engadget article where they joked they could take the thing overseas and use it there. It was later revealed that there was a GPS feature inside of the Airrave to make sure you are using it inside the US.

[GoodGets]

Originally Posted by freeza

All of you people trying to suggest going to Verizon don't make any sense.

What do you mean "you people"


It's also the principle of the thing. If you are paying for service, then you should get adequate services. ESPECIALLY if you have a higher priced plan AND have been with sprint for 11 years. That's an awesome amount of loyalty. Shi t, the CEO hasn't even been with sprint for 11 years.


Bhut here is the real argument:
If it is within Sprint's power to remedy the situation, then they should. If Sprint did not have Airrave capability, it's one thing. But when all they gotta do is give em something that costs sprint next to nothing to keep a guy sooooo loyal and paying them so much, it just makes sense to keep this customer.

The op should not have to finagle to get this Airrave, sprint should have already suggested it. Sometimes it takes common people's ingenuity to make up for corporate greed, guess you're not a slickdealer.


Edit:
Also, sprint is so bad financially because they bought out Nextel. Hugely dumb move. Nextel was iDEN and Sprint is CDMA. It was far to great of a challenge to combine these two technologies into one network.

[draythomp]

If you decide to leave sprint for whatever reason, then go to Alltel. You have to do it soon though because Verizon bought Alltel and it won't be long before they merge completely. However, if you go now you can get a completely uncrippled HTC TP that customizes really well. You get the Verizon coverage and network usage and all the other perks that Alltel has been advertizing.

I left Verizon and went to Alltel just to get the uncrippled phone and still be able to use the same network. Worked well for me and lowered my bill by about $25 a month and got a smokin del on the phone.

[Unknown Zone]

http://www.sprintpcs.com/common/popups/popAAFull.html

Under "Roaming Included Plans":Sprint may terminate service if a majority of minutes in a given month are used while roaming off the Sprint Nationwide PCS Network.


EDIT
For Data Usage:

Data Usage Limitation (Mobile Broadband Cards, USB Modems, Imbedded Modems and Phone-As-Modem): The amount of data transmitted over our network is measured in kilobytes (KB), megabytes (MB) or gigabytes (GB). Sprint reserves the right to limit throughput speeds or amount of data transferred; and to deny, terminate, modify, disconnect or suspend service if usage either exceeds (a.) 5GB/month in total or (b.) 300MB/month while off-network roaming. 1024 KB equal 1 MB. 1024 MB equal 1 GB


Those are the rules

[freeza]

Originally Posted by GoodGets

What do you mean "you people"


It's also the principle of the thing. If you are paying for service, then you should get adequate services. ESPECIALLY if you have a higher priced plan AND have been with sprint for 11 years. That's an awesome amount of loyalty. Shi t, the CEO hasn't even been with sprint for 11 years.


Bhut here is the real argument:
If it is within Sprint's power to remedy the situation, then they should. If Sprint did not have Airrave capability, it's one thing. But when all they gotta do is give em something that costs sprint next to nothing to keep a guy sooooo loyal and paying them so much, it just makes sense to keep this customer.

The op should not have to finagle to get this Airrave, sprint should have already suggested it. Sometimes it takes common people's ingenuity to make up for corporate greed, guess you're not a slickdealer.


Edit:
Also, sprint is so bad financially because they bought out Nextel. Hugely dumb move. Nextel was iDEN and Sprint is CDMA. It was far to great of a challenge to combine these two technologies into one network.

So, it's his "right" to get an Airwave for free? lol....