Touch Pro problem receiving calls

[shawnageek]

guys maybe change the prl to a newer one have cricket and i had an old prl on my touch pro and updated it and works fine but have another issue some time when i recive a call i can when i hit send it just keeps ringing

[lowridin88]

Originally Posted by shawnageek

guys maybe change the prl to a newer one have cricket and i had an old prl on my touch pro and updated it and works fine but have another issue some time when i recive a call i can when i hit send it just keeps ringing

I have current PRL, and i also took the current prl and "tweaked it" moving my local tower to the top of the prl list... still didnt help. Its not an issue with connecting to the tower, because i have full signal, i just dont get calls

[Skelator03]

i am having late text and now i just called my phone 5 time with full bars no call came through then i tried to do it on roaming no call came through

[nonstop]

Originally Posted by nonstop

I had this same problem. The phone was missing about 10-20% of the calls and the worst part was occasionally the voicemail notification wasn't even reliable (one time it came 2 1/2 hours late).

I called tech support and they reprogrammed my account, I tried a hard reset, I took it into the Sprint store which did nothing and told me it tested fine. Finally I had them send me a new phone. So far, as far as I can tell, the new phone isn't missing calls. It's only been a week though and I don't receive a ton of calls so I'm not certain yet. I've tried testing it and haven't gotten it to fail, while I could almost always get my last Touch Pro to fail within 5-10 tries.

So my advice is to get a new phone, and don't listen to the store if they test the radio and say it's okay.

Well my replacement phone just exhibited the same behavior. I missed a call and received the voicemail 22 minutes late.

For the record I had a PPC-6700 and PPC-6800 with Sprint for 2-3 years before this in the same location and never had this issue until the week I got my Touch Pro. That leads me to believe it's not simply a network issue.

[Skelator03]

woooo got sprint on the phone now with the tech all he says is hard reset my phone has to be my phone


sprint guy "to hard reset use vol down power button and hit the soft reset button"
Me "that takes you to the boot loader screen"
sprint "whats the boot loader?"


SERIOUSLY HE IS A TECH?

[Skelator03]

UPDATE:

SO sprint had me hard reset then the phone wouldnt auto program so he reset my whole account on his side my phone still wont auto program and now i had to manually program and that still didnt fix the problem no incoming calls will work and now i can only make outgoing calls THANKS SPRINT

[sa619]

Have you tried going to phone, options, services, roaming options...set to automatic. If you did the registry edit to get mode of operation, set it back to hybrid. I got the same problems when I changed both. They went away when I changed them back.

[lowridin88]

wow i am amazed so many have this problem, ill keep you informed on friday when i get the new phone... I am alltel with same problem, so that kinda makes me believe its more phone related???

[Hansiz]

I'm in the same boat. No calls getting through to ring the pro. I had an issue with the cell tower that serves this area I'm in during work, and sprint sux with listening to their customers. They finally, 7 weeks later, fixed the issue. Thousands of sprint customers were affected in this metro area, and I was the bastard screaming wolf! So I feel everyone's pain with this issue.
I had to fall back to my sanyo 9000, and its working perfect. The pro sits like a brick. I've been with sprint 8 years and know how things work there.

Well looks like a national issue with the pro users in sprint. So how do we get sprint to actually do something to really fix this issue?
(Remember going to a store or calling a cs won't do squat, it really won't.)
1 Do a You Tube video showing how ya call/txt your pro and it doesn't repond/ring
2 Get a major Tech newspaper or magazine to run the story?
3 Call the sprint ceo?
4 Everyone with a pro call retentions and threaten to go to verizon?
5 Mob a major metro store with 100s of people wearing sprint-like shirts?
(sprint store)
Got any good ways to get sprint's attention?
The members of sprintusers.com could help.
Sorry I'm just so frustrated with this latest of sprint's shennagans.

[lowridin88]

I might also add that i had a 7 hour text message delay today... Then they all came through all at once.... I dont know if sprint and alltel are similar or what, but me being alltel having the same problems as sprint users seems odd!!