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Old 02-07-2009, 07:11 PM
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Touch Pro problem receiving calls

Anyone have a solution. I have two of these phones, one works perfect, the other wont receive a call. (i can see the alltel tower from my house)

Any settings i can check?

Did *228 several times, took battery out for over an hour, did hard reset
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Old 02-07-2009, 07:14 PM
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Re: Touch Pro problem receiving calls

why not call alltel?
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Old 02-07-2009, 07:19 PM
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Re: Touch Pro problem receiving calls

I have similar issue. Recently upgraded from Mogul to TP. I am with Sprint. My wife's Q works just fine. Mine seems to work only for few mins after soft reset, then no calls, no voicemail alerts. This is very annoying . Sprint tech support was useless. don't know what to do....any thoughts guys.
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Old 02-07-2009, 07:21 PM
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Re: Touch Pro problem receiving calls

Quote:
Originally Posted by tasbir View Post
I have similar issue. Recently upgraded from Mogul to TP. I am with Sprint. My wife's Q works just fine. Mine seems to work only for few mins after soft reset, then no calls, no voicemail alerts. This is very annoying . Sprint tech support was useless. don't know what to do....any thoughts guys.
upgrade your phone info. also. lol
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Old 02-07-2009, 07:40 PM
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Re: Touch Pro problem receiving calls

Quote:
Originally Posted by lowridin88 View Post
Anyone have a solution. I have two of these phones, one works perfect, the other wont receive a call. (i can see the alltel tower from my house)

Any settings i can check?

Did *228 several times, took battery out for over an hour, did hard reset
I am having the same problem. I have always been reading about it from other users but in the past week 6 or 7 people have told me they called me and I never got it. I tell people not to leave voicemails so ill never know i got a call and this is bad because people never call back thinking im ignoring them and then get mad at me. I guess this has been going on for a while because before 1 or 2 people used to say they called and i didnt get it, i thought they were lying.
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Old 02-08-2009, 11:34 AM
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Re: Touch Pro problem receiving calls

Glad im not the only one! I called alltel two or three times regarding the issue and they say "get a new phone"

Here is the kicker.... When away from my home area, such as in Omaha Nebraska, the phone works just fine.. The problem really only occurs on my how cell tower, so thats what makes be believe its just some programming, or tower problem or something
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Old 02-08-2009, 11:46 AM
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Re: Touch Pro problem receiving calls

I have this problem too. I have a call go to VM, w/o the phone ringing, even though I have service. It happens once every 20-30 calls but there is no rhyme or reason to it. I will get 30 straight calls where I charge my phone in my house and then all of a sudden it wont ring there and I will get a vm notification. The notification is imediate so I can call right back. this drives me crazy since it is my work phone and not everyone leaves a VM. I dont know if its Sprint or the phone since I came over from VZN to this phone. Sprint says the towers are all working in my area. I would love any sugestions.
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Old 02-08-2009, 01:31 PM
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Re: Touch Pro problem receiving calls

Switched it to "HOME ONLY" and has full signal.... Still no calls
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Old 02-08-2009, 04:47 PM
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Re: Touch Pro problem receiving calls

I have noticed that if i am on the other line (voicemail, or making an outgoing call) i then can receive an incoming call

Driving me crazy, works perfect for data, and for outgoing calls.. its just incoming calls only!
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Old 02-08-2009, 05:31 PM
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Re: Touch Pro problem receiving calls

I think the TP just has worse reception than most phones. Maybe a radio ROM update can fix it...maybe not, I don't know. I also don't have the best comparison, since I came from Verizon, but even if I switch to roaming only, in places I previously would have great Verizon service, now I still have low to no signal.

I've noticed especially that in the spots where I show as having signal (with Sprint), when I miss calls, if I go to the ##DEBUG# screen, my Rx Power will be in the mid -90s, but sometimes my Rx Io/Ec (or whatever it is called...don't have phone on me this second) will be 30 db or higher.

Whatever it is, it is VERY frustrating to completely miss calls in places I supposedly have "good" or even "great" service (according to Sprint).
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