Should I have been charged a $50 deductible for using TEP?

Ph33zy · #1 (**permalink**) 01-30-2009, 01:51 AM

My TP recently developed the rainbow circle underneath the screen. I went to a repair center and they ordered me a new TP and I returned my defective one.

The TP that I returned had 0 scratches on the body and screen (always used a screen protector). I was under the impression that a $50 charge was only charged to lost or water damaged TP.

This is the first time I've returned a phone under TEP. Is this how TEP works? I did not go thru Asurion btw.

5.0stang · #2 (**permalink**) 01-30-2009, 01:53 AM

i dont think you should i never did and mine messed up a couple of times

**WarChild** · #3 (**permalink**) 01-30-2009, 01:58 AM

you should always do a hard reset before you return your phone but it sounds, from what little info you gave, like you shouldnt have been charged. You should call retentions and talk with them. they are the only ones I will deal with besides my local sprint guy, hes cool.

Ph33zy · #4 (**permalink**) 01-30-2009, 02:08 AM

Quote:

Originally Posted by ClevelandWheeler

you should always do a hard reset before you return your phone but it sounds, from what little info you gave, like you shouldnt have been charged. You should call retentions and talk with them. they are the only ones I will deal with besides my local sprint guy, hes cool.

That's what I thought... I did do a hard-reset btw.

**WarChild** · #5 (**permalink**) 01-30-2009, 02:10 AM

Quote:

Originally Posted by Ph33zy

That's what I thought... I did do a hard-reset btw.

oh well then it sounds like retentions is your best bet. it was the phone defect that made you send it back correct and no water damage?

Ph33zy · #6 (**permalink**) 01-30-2009, 02:18 AM

Quote:

Originally Posted by ClevelandWheeler

oh well then it sounds like retentions is your best bet. it was the phone defect that made you send it back correct and no water damage?

Yup! I even checked the stickers on the back before I returned it and they were still pink x's... I should've asked the Sprint tech in the store to clarify if I would get charged or not before I gave him my phone (I just didn't expect to get charged).... I'll try talking to the techs tomorrow. I just noticed the charges showed up on my account today and the store is closed right now.

**WarChild** · #7 (**permalink**) 01-30-2009, 02:20 AM

Quote:

Originally Posted by Ph33zy

Yup! I even checked the stickers on the back before I returned it and they were still pink x's... I should've asked the Sprint tech in the store to clarify if I would get charged or not before I gave him my phone (I just didn't expect to get charged).... I'll try talking to the techs tomorrow. I just noticed the charges showed up on my account today and the store is closed right now.

that sucks! Call in the morning. D@mn call right now.

steb0ne · #8 (**permalink**) 01-30-2009, 04:05 PM

I just replaced my Mogul using TEP and didn't get chargedd a thing. AND they replaced it with a TP

I submitted the request online. The $50 fee is usually what they charge for filing a "claim"

Ph33zy · #9 (**permalink**) 01-30-2009, 04:11 PM

well i just called Sprint and they said that everytime they have to order a new phone, i will get charged $50 regardless. However, they did say that because I was misinformed, they will credit my back $50.

I remember getting my Mogul replaced for a Vogue with no fees either, so I'm not sure if their policy changed or not. I also heard that the deductibles were goin up to $100 starting in April on Sprintusers.com....

EDIT: Well the rep just called me back and told me he misinformed me! That's a first. He actually said I shouldn't have been charged $50. Another happy ending....

ott · #10 (**permalink**) 01-30-2009, 07:32 PM

Speaking as a "well informed individual"

.. something screwy is going on there. I would say someone messed up and tried covering it up unfortunatly. the TEP is Total Equipment Protection and this covers everything. And if you were charged a $50 ded. for your replacement then either you would had to have filed an Insurance Claim through Asurion or you were with a Rep at the store and they filed one online with you still there and aware of what they were doing. But when "we" order phones there is no charge for TEP replacements. TEP covers everything and in store replacements don't cost unless you have no ESRP (Equipment Service and Repair Program). So if they told you "There is always a $50 charge for replacements" then this is false. If they told you "There is a $50 ded. for filing an insurance claim" then this is true. So based on what exactly they told you and whether a claim was filed will tell whether the $50 charge was correct. Any more questions just lemme know.