Should I have been charged a $50 deductible for using TEP?

**WarChild** · #1 (**permalink**) 01-30-2009, 02:10 AM

Quote:

Originally Posted by Ph33zy

That's what I thought... I did do a hard-reset btw.

oh well then it sounds like retentions is your best bet. it was the phone defect that made you send it back correct and no water damage?

Ph33zy · #2 (**permalink**) 01-30-2009, 02:18 AM

Quote:

Originally Posted by ClevelandWheeler

oh well then it sounds like retentions is your best bet. it was the phone defect that made you send it back correct and no water damage?

Yup! I even checked the stickers on the back before I returned it and they were still pink x's... I should've asked the Sprint tech in the store to clarify if I would get charged or not before I gave him my phone (I just didn't expect to get charged).... I'll try talking to the techs tomorrow. I just noticed the charges showed up on my account today and the store is closed right now.

**WarChild** · #3 (**permalink**) 01-30-2009, 02:20 AM

Quote:

Originally Posted by Ph33zy

Yup! I even checked the stickers on the back before I returned it and they were still pink x's... I should've asked the Sprint tech in the store to clarify if I would get charged or not before I gave him my phone (I just didn't expect to get charged).... I'll try talking to the techs tomorrow. I just noticed the charges showed up on my account today and the store is closed right now.

that sucks! Call in the morning. D@mn call right now.

hittingsmoke · #4 (**permalink**) 01-30-2009, 03:57 PM

*EDIT* woa... I swear I used paragraphs when i typed this up.... sorry for the huge block of text, the forum posted it like this.* I've swapped out about 7 phones starting with my Apache at the local Sprint store. The first time I was charged was because the phone was stolen. Just recently I had to replace another Apache for a broken screen. I took it to the repair center and was told I could get it replaced with a Touch Pro but they were back ordered. After reading online about how some people were waiting over a month for their replacements I panicked (as I need it for work and I have a baby due soon) and called Sprint. They wanted me to pay $50. I told two different reps and a supervisor that I had never paid for a replacement refurb and I wasn't about to start after paying for TEP for three years. The main thing that's kept me with Sprint is their fantastic replacement program, not their customer service... Like I said I was a little panicked and upset to read that people were waiting so long for back ordered replacements and I told this to the rep. So after about a half hour on the phone, being polite but firm, the supervisor agreed to credit my account $50 for the deducible that is required by their insurance contractor. This is probably the quickest and easiest I've had an issue resolved with Sprint in.... well ever. It only took two calls.