just a quick heads up for everyone... I really enjoy this service, have used since dec 8 successfully following the instructions with enabling conditional call forwarding etc...Well long story short i have a 63 dollar charge (that i'm disputing) for call forwarding. I asked to be escalated to retentions because i was assured by tech teir 2 that I would NOT be charged extra for the service. Retentions credited me the 63 dollars back (only because she said i was given bad "information" but said (paraphrasing) Sprint is no longer respondsible for call forwarding fees and that call forwarding OF ANY KIND incurs a 20 cents per minute and 20 cent minimum charge per call...and then asked if i agreed and understood. I argued (for about an hour) quoting the call forwarding rules posted on their site. I argued some more. I lost. They reverted to sprint vm. This sucks. Check your bill.
btw have sprint simply everything 99 with tep on two lines (their most expensive plans I'm aware of) they didn't care .
Quote:
Originally Posted by chronster
Ok, I'm going to attempt this again on my way home from work. I told myself to wait until the phone fusion program recognized the caller's name from my contacts list, but F it.
When I call, I'm going to be as blunt as possible: "I want to change my voicemail service, please change the number my voicemail system is located at to 1-813-200-0200."
Sound good?
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01-07-2009, 04:20 PM
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