How To: Set Up Visual Voicemail on your Sprint TP for Free(Working soon!)

[ipclark11]

just a quick heads up for everyone... I really enjoy this service, have used since dec 8 successfully following the instructions with enabling conditional call forwarding etc...Well long story short i have a 63 dollar charge (that i'm disputing) for call forwarding. I asked to be escalated to retentions because i was assured by tech teir 2 that I would NOT be charged extra for the service. Retentions credited me the 63 dollars back (only because she said i was given bad "information" but said (paraphrasing) Sprint is no longer respondsible for call forwarding fees and that call forwarding OF ANY KIND incurs a 20 cents per minute and 20 cent minimum charge per call...and then asked if i agreed and understood. I argued (for about an hour) quoting the call forwarding rules posted on their site. I argued some more. I lost. They reverted to sprint vm. This sucks. Check your bill.


btw have sprint simply everything 99 with tep on two lines (their most expensive plans I'm aware of) they didn't care .

Originally Posted by chronster

Ok, I'm going to attempt this again on my way home from work. I told myself to wait until the phone fusion program recognized the caller's name from my contacts list, but F it.

When I call, I'm going to be as blunt as possible: "I want to change my voicemail service, please change the number my voicemail system is located at to 1-813-200-0200."

Sound good?

[chronster]

Originally Posted by ipclark11

just a quick heads up for everyone... I really enjoy this service, have used since dec 8 successfully following the instructions with enabling conditional call forwarding etc...Well long story short i have a 63 dollar charge (that i'm disputing) for call forwarding. I asked to be escalated to retentions because i was assured by tech teir 2 that I would NOT be charged extra for the service. Retentions credited me the 63 dollars back (only because she said i was given bad "information" but said (paraphrasing) Sprint is no longer respondsible for call forwarding fees and that call forwarding OF ANY KIND incurs a 20 cents per minute and 20 cent minimum charge per call...and then asked if i agreed and understood. I argued (for about an hour) quoting the call forwarding rules posted on their site. I argued some more. I lost. They reverted to sprint vm. This sucks. Check your bill.


btw have sprint simply everything 99 with tep on two lines (their most expensive plans I'm aware of) they didn't care .

see this is EXACTLY what people are saying is going to happen.

For those of you who aren't getting charged, post a screen shot of your bill LOL. I'm gonna call Sprint and tell on you!

[p-slim]

Originally Posted by chronster

see this is EXACTLY what people are saying is going to happen.

For those of you who aren't getting charged, post a screen shot of your bill LOL. I'm gonna call Sprint and tell on you!

kind of sucks for those people but definitely i'm not getting charged call forwarding fees because its not call forwarding, they actually changed my voicemail number. if you can still call your old voicemail after they set it up, then they did not set it up correctly. This is what happened to me my first month also, i had 3.60 charge. I shouldve known something was wrong because i was still able to access my old voicemail and the new one. When I called back and they fixed it, instantly when I called my number, which was of course my old voicemail number, I instantly got a message saying this is not a sprint recognized voicemail, which means it was now set up correctly. Like the post says try at your own risk, anyone who set it up correctly is definitely not getting charged.

[ipclark11]

p slim again thanks for the find and great instructions early on, but i set it up correctly bro. You are absolutely correct it is NOT call forwarding even by their convoluted definition (even the tech told me that)... It worked perfectly for me from jump street. My old sprint vm was long gone and I got the same message you did when you got it working. I just know when i'm running into a brick wall bro. She really had no answers for any of my points but in the end she basically said," Call it what you want...you are getting charged if any of your forwarding or vm settings are changed, understand?" I worked EVERY angle, quoted from your post on sprintusers, the sprint websit,etc...believe me I didn't want to cave. Completely 100% bogus but i'm not winning this battle. I hope you continue your success with this cool app along with everyone else.

Originally Posted by p-slim

kind of sucks for those people but definitely i'm not getting charged call forwarding fees because its not call forwarding, they actually changed my voicemail number. if you can still call your old voicemail after they set it up, then they did not set it up correctly. This is what happened to me my first month also, i had 3.60 charge. I shouldve known something was wrong because i was still able to access my old voicemail and the new one. When I called back and they fixed it, instantly when I called my number, which was of course my old voicemail number, I instantly got a message saying this is not a sprint recognized voicemail, which means it was now set up correctly. Like the post says try at your own risk, anyone who set it up correctly is definitely not getting charged.

[KINYA]

I tried and they told me it is impossible to chang the voicemail number without changing the phone number

[varaff]

Originally Posted by KINYA

I tried and they told me it is impossible to chang the voicemail number without changing the phone number

call back and just say you want to change your default voice mail number.

[jupiter]

Originally Posted by KINYA

I tried and they told me it is impossible to chang the voicemail number without changing the phone number

?????

without changing your cell phone number?
if u talking about your voicemail number they HAVE to change it, else it would still go to old sprint number

[p-slim]

Originally Posted by jupiter

?????

without changing your cell phone number?
if u talking about your voicemail number they HAVE to change it, else it would still go to old sprint number

jupiter when you dial your phone number from your cell phone do you get this is not a recognized mailbox? I get 8312000200 is not a recognized voicemail number.

[jupiter]

Originally Posted by p-slim

kind of sucks for those people but definitely i'm not getting charged call forwarding fees because its not call forwarding, they actually changed my voicemail number. if you can still call your old voicemail after they set it up, then they did not set it up correctly. This is what happened to me my first month also, i had 3.60 charge. I shouldve known something was wrong because i was still able to access my old voicemail and the new one. When I called back and they fixed it, instantly when I called my number, which was of course my old voicemail number, I instantly got a message saying this is not a sprint recognized voicemail, which means it was now set up correctly. Like the post says try at your own risk, anyone who set it up correctly is definitely not getting charged.

Yeh thats key, if u can still access your old voicemail, they didnt do it right. So call them back. When u call ur voicemail should go right to Phonefusion

[jupiter]

Originally Posted by chronster

see this is EXACTLY what people are saying is going to happen.

For those of you who aren't getting charged, post a screen shot of your bill LOL. I'm gonna call Sprint and tell on you!

Well like its been stated before, YES its possible for u to be charged, IF they dont set it up right. And as recommended, call back after a couple days at most, to check if u are getting charged. If that bill was $63, then u probably waited a full month before you checked.