How To: Set Up Visual Voicemail on your Sprint TP for Free(Working soon!) - Page 12

Msqyared2003 · #**111** (**permalink**) 01-09-2009, 04:05 PM

So my question is when you call sprint tech, and ask them to change your VM# to the phonefussion number. Do I also need to have them set it up as conditional forwarding. Cause in my knowledge setting it as conditional for no answer and busy will result in you being charged. So is just changing the VM# enought or does it take both being changed?

**darren.wlsn1** · #**112** (**permalink**) 01-09-2009, 04:09 PM

im trying to set this up, im using ie to sign up and when i hit "proceed" to get sms sent, nothing happens. so i went to same link using opera and where you enter info. theres just a screen with company name and noware to enter info? any ideas?

kmehr · #**113** (**permalink**) 01-09-2009, 04:29 PM

Maybe I did something wrong..but when I set up a different vm # it only worked for only one day then after that people who were calling could not leave me a vm. Some error stating that the vm is not active etc etc... called sprint back and they said that if the vm # is different from your phone # then their server will auto disable the vm. SO all in all I am going to stick with the old fashion vm till something more deffinate comes along.

jaminmc · #**114** (**permalink**) 01-09-2009, 04:53 PM

Ok, I called and had them change my voicemail number. Well, It still went to the Sprint voicemail system when someone would try to call be, but it said that Mailbox "8132000200" Is not valid. So I called back. Then I had a guy set it all back up again. This time the phone forwards to my cell, and everything works.. He said that it would cost $.20 per min. So I told him ok. I am just going to try it out.

So I have been checking my minutes, and havent seen any charges. Yesterday way my last day of the billing cycle. So I will have to check that bill. Maybe they reps are just programmed to say that any forwarding is $.20 per minute.

elboriqua176 · #**115** (**permalink**) 01-09-2009, 07:06 PM

i got a tech to change my number for me. he even said some of the techs have there phones setup this way. When i downloaded the app though i got to program entries with the same name. Is that normal??

Rexysf · #**116** (**permalink**) 01-09-2009, 07:13 PM

Quote:

Originally Posted by elboriqua176

i got a tech to change my number for me. he even said some of the techs have there phones setup this way. When i downloaded the app though i got to program entries with the same name. Is that normal??

I have the same thing. not sure why it installs two copies of the same program....

elboriqua176 · #**117** (**permalink**) 01-09-2009, 07:41 PM

hey i can deal with my ocd, it works and that is all that matters. thanks for the quick reponse.

**shaggylive** · #**118** (**permalink**) 01-09-2009, 08:11 PM

ok, apparently as of Wednesday the reps were told to NOT change that field in ESM, company policy. apparently sprint really does want to loose all it's customers. every other carrier out there will do this without hassle.
so what's the deal with verizon's touch pro.... hmmm...
waiting on hold for retentions..

Opened a case with escalations, waiting for call back..

04orgzx6r · #**119** (**permalink**) 01-10-2009, 03:16 AM

Quote:

Originally Posted by Rexysf

I have the same thing. not sure why it installs two copies of the same program....

its not two copys of the program, it is two shortcuts to the same program, sorry should have mentioned that, just delete one shortcut and you are golden

KINYA · #**120** (**permalink**) 01-10-2009, 11:20 AM

HEY THANKS i found i sprint rep who changed my number and i am not getting .20cents charge it took about ten reps hanging up and calling back for three hours on wednesday and i got someone to do it the key as already stated is the number in the esm system have them change as stated not forwarded and it should work just as the post says follow the instructions Next thing you need to do is call the Sprint tier 2 tech Department at
1-877-654-9111 then press #2.....this is the awesome part, it takes you straight to the people who know what they are talking about

Then you tell them you need to change your voice mail # to 813-200-0200, yes everybody will use this number...

Next, tell them that they should have some options called No Answer, Busy, and Unavailable and they need to set them to CONDITIONAL, this is very important, if you have it set to unconditional you could get charged .20 a minute, so tell them Conditional, and then you are done!

i had to tell them to change it in the esm system when i told them that they did it with no problems and said it is changed so i would get charged for forwarding since nothing is fowarded and i use youmail not the service in the post is it better than youmail

ps when sprint was setting this up they bcould not get the number right the rep said that it had 2 ones in their system in front of the number it needs to be one dont know if it was him or if their system uses two ones just thought i would let you know in case the get the same error i was at first invalid number thanks i be trying to get this on my phone for 2 years without the .20 cents charge