HELP!! Touch Pro screen not responding!!!!

rosscan · #1 (**permalink**) 01-05-2009, 04:00 PM

HELP!!! My Touch Pro stopped responding to touch last night, I took the battery out and left it out for about 9 hours figured maybe it just needed to cool down. Now the screen is still not responding. I can however still use the d-pad and keyboard and total commander. Which file do I need to copy to save my contacts before trying a hard reset?

Thanks in advance

**Hafrust** · #2 (**permalink**) 01-05-2009, 04:02 PM

Contact info is saved in the file pim.vol. It should be in the root folder of your phone storage.

rosscan · #3 (**permalink**) 01-05-2009, 04:56 PM

Thanks, unfortunately even after the hard reset the touch screen is still not responding

**Hafrust** · #4 (**permalink**) 01-05-2009, 05:01 PM

Are you using a stock rom or custom?

**gator352** · #5 (**permalink**) 01-05-2009, 05:05 PM

Maybe yur not stimulating it enough! Try using 2 fingers and in an up/down motion with a swirl every now and then.......sorry....wrong forum.......

I had this problem when I first got it, Had to do a hard reset and been great ever since.

**Success100** · #6 (**permalink**) 01-05-2009, 05:09 PM

how long have you had it?>

rosscan · #7 (**permalink**) 01-05-2009, 05:19 PM

Using stock rom. Got it from BB on 10/21

**gator352** · #8 (**permalink**) 01-05-2009, 06:06 PM

If any, what was the last cab you installed?

**Hafrust** · #9 (**permalink**) 01-05-2009, 06:08 PM

Since it still isn't working after a hard reset, I'd take it back to BB and have them replace it.

ntuhlekt · #10 (**permalink**) 01-14-2009, 04:18 PM

Exact same thing happened to me. I dont have anything installed. Took it out of my pocket last night to check my messages and the screen wouldnt respond. I could use the Dpad to navigate to the different screens, but the touch screen wouldnt work. Soft reset with no changes. So I hard reset just in case it was a software glitch, bug, conflict.

After the hard reset it went to that "align screen" display, and of course I cant align the screen cause the screen is still not responding to touch

I'm taking it to the Sprint store this evening. I think my build date was 10/26. I do have the raised D pad issue as well, but never addressed it with Sprint. So I guess I can kill two birds with one stone. Glad i synced before I did the hard reset.