Touch Pro Keyboard issue

madddoggj · #1 (**permalink**) 01-04-2009, 05:02 PM

Everything was workign fine on my phone earlier today, and now my keyboard does not seem to be working. When i slide the phone open, the screen switches to landscape, but i am unable to enter any data whithe the keyboard. The lights indicating that the caps and funchtion also do not light up when i hit their corresponding keys.

Has anyone else had this issue? Any suggestions on a fig before I attempt a hard reset of the phone?

BTW...I have the Sprint version of the phone.

Thanks in advance for any ideas you guys might have.

cforster · #2 (**permalink**) 01-04-2009, 05:12 PM

Personally, I have not had this problem. How long have you had the phone? Hard reset would be the first thing I'd try, as you mentioned. I would also do a 30 day swap asap.

madddoggj · #3 (**permalink**) 01-04-2009, 05:14 PM

Quote:

Originally Posted by cforster

Personally, I have not had this problem. How long have you had the phone? Hard reset would be the first thing I'd try, as you mentioned. I would also do a 30 day swap asap.

I ordered the phone on November 2nd and had it on Noverber 4th. Unfortunately it is too late for a 30 day swap, but i do have insurance on the phone.

cforster · #4 (**permalink**) 01-04-2009, 05:18 PM

Well, I'd try the hard reset first and see where that gets you. Have you recently flashed a new ROM or installed any software?

madddoggj · #5 (**permalink**) 01-04-2009, 05:20 PM

Quote:

Originally Posted by cforster

Well, I'd try the hard reset first and see where that gets you. Have you recently flashed a new ROM or installed any software?

Have not triend any other ROMs, and have not installed any new software that would have caused this issue that I am aware of. It was working fine when I got to work this morning, then it was not when I went on my lunch break.

cforster · #6 (**permalink**) 01-04-2009, 05:23 PM

Quote:

Originally Posted by madddoggj

Have not triend any other ROMs, and have not installed any new software that would have caused this issue that I am aware of. It was working fine when I got to work this morning, then it was not when I went on my lunch break.

Well, I'd do the hard reset and report back. If you have to replace I think they are on backorder still.

madddoggj · #7 (**permalink**) 01-04-2009, 05:34 PM

Quote:

Originally Posted by cforster

Well, I'd do the hard reset and report back. If you have to replace I think they are on backorder still.

Will try that when I get home. Off hand, do you know any good backup software? I've got a lot of stuff on my phone that I'd rather not lose.

wooten409 · #8 (**permalink**) 01-04-2009, 05:48 PM

Well this same problem happened to me... It would work sometimes but finnally just quit all together. I tried 50 hard resets, still didnt work. I had to bring my phone back to Sprint,they gave me a new one.

madddoggj · #9 (**permalink**) 01-04-2009, 05:50 PM

Quote:

Originally Posted by wooten409

Well this same problem happened to me... It would work sometimes but finnally just quit all together. I tried 50 hard resets, still didnt work. I had to bring my phone back to Sprint,they gave me a new one.

I hope this isn't the case with me. Its a long ride to the nearest sprnt store that does repairs.

**jmorton10** · #10 (**permalink**) 01-04-2009, 06:02 PM

Quote:

Originally Posted by madddoggj

Will try that when I get home. Off hand, do you know any good backup software? I've got a lot of stuff on my phone that I'd rather not lose.

SPB Backup is the best. I have Sprite too, but IMHO SPB is king.

~John