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-   -   Touch Pro Keyboard issue (http://forum.ppcgeeks.com/showthread.php?t=51744)

madddoggj 01-04-2009 05:02 PM

Touch Pro Keyboard issue
 
Everything was workign fine on my phone earlier today, and now my keyboard does not seem to be working. When i slide the phone open, the screen switches to landscape, but i am unable to enter any data whithe the keyboard. The lights indicating that the caps and funchtion also do not light up when i hit their corresponding keys.

Has anyone else had this issue? Any suggestions on a fig before I attempt a hard reset of the phone?

BTW...I have the Sprint version of the phone.

Thanks in advance for any ideas you guys might have.

cforster 01-04-2009 05:12 PM

Re: Touch Pro Keyboard issue
 
Personally, I have not had this problem. How long have you had the phone? Hard reset would be the first thing I'd try, as you mentioned. I would also do a 30 day swap asap.

madddoggj 01-04-2009 05:14 PM

Re: Touch Pro Keyboard issue
 
Quote:

Originally Posted by cforster (Post 617680)
Personally, I have not had this problem. How long have you had the phone? Hard reset would be the first thing I'd try, as you mentioned. I would also do a 30 day swap asap.

I ordered the phone on November 2nd and had it on Noverber 4th. Unfortunately it is too late for a 30 day swap, but i do have insurance on the phone.

cforster 01-04-2009 05:18 PM

Re: Touch Pro Keyboard issue
 
Well, I'd try the hard reset first and see where that gets you. Have you recently flashed a new ROM or installed any software?

madddoggj 01-04-2009 05:20 PM

Re: Touch Pro Keyboard issue
 
Quote:

Originally Posted by cforster (Post 617694)
Well, I'd try the hard reset first and see where that gets you. Have you recently flashed a new ROM or installed any software?

Have not triend any other ROMs, and have not installed any new software that would have caused this issue that I am aware of. It was working fine when I got to work this morning, then it was not when I went on my lunch break.

cforster 01-04-2009 05:23 PM

Re: Touch Pro Keyboard issue
 
Quote:

Originally Posted by madddoggj (Post 617699)
Have not triend any other ROMs, and have not installed any new software that would have caused this issue that I am aware of. It was working fine when I got to work this morning, then it was not when I went on my lunch break.

Well, I'd do the hard reset and report back. If you have to replace I think they are on backorder still.

madddoggj 01-04-2009 05:34 PM

Re: Touch Pro Keyboard issue
 
Quote:

Originally Posted by cforster (Post 617704)
Well, I'd do the hard reset and report back. If you have to replace I think they are on backorder still.

Will try that when I get home. Off hand, do you know any good backup software? I've got a lot of stuff on my phone that I'd rather not lose.

wooten409 01-04-2009 05:48 PM

Re: Touch Pro Keyboard issue
 
Well this same problem happened to me... It would work sometimes but finnally just quit all together. I tried 50 hard resets, still didnt work. I had to bring my phone back to Sprint,they gave me a new one.

madddoggj 01-04-2009 05:50 PM

Re: Touch Pro Keyboard issue
 
Quote:

Originally Posted by wooten409 (Post 617742)
Well this same problem happened to me... It would work sometimes but finnally just quit all together. I tried 50 hard resets, still didnt work. I had to bring my phone back to Sprint,they gave me a new one.

I hope this isn't the case with me. Its a long ride to the nearest sprnt store that does repairs.

jmorton10 01-04-2009 06:02 PM

Re: Touch Pro Keyboard issue
 
Quote:

Originally Posted by madddoggj (Post 617719)
Will try that when I get home. Off hand, do you know any good backup software? I've got a lot of stuff on my phone that I'd rather not lose.

SPB Backup is the best. I have Sprite too, but IMHO SPB is king.

~John


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