Touch Pro Keyboard issue
 

Everything was workign fine on my phone earlier today, and now my keyboard does not seem to be working. When i slide the phone open, the screen switches to landscape, but i am unable to enter any data whithe the keyboard. The lights indicating that the caps and funchtion also do not light up when i hit their corresponding keys.

Has anyone else had this issue? Any suggestions on a fig before I attempt a hard reset of the phone?

BTW...I have the Sprint version of the phone.

Thanks in advance for any ideas you guys might have.

Re: Touch Pro Keyboard issue
 

Personally, I have not had this problem. How long have you had the phone? Hard reset would be the first thing I'd try, as you mentioned. I would also do a 30 day swap asap.

Re: Touch Pro Keyboard issue
 

I ordered the phone on November 2nd and had it on Noverber 4th. Unfortunately it is too late for a 30 day swap, but i do have insurance on the phone.

Re: Touch Pro Keyboard issue
 

Well, I'd try the hard reset first and see where that gets you. Have you recently flashed a new ROM or installed any software?

Re: Touch Pro Keyboard issue
 

Have not triend any other ROMs, and have not installed any new software that would have caused this issue that I am aware of. It was working fine when I got to work this morning, then it was not when I went on my lunch break.

Re: Touch Pro Keyboard issue
 

Well, I'd do the hard reset and report back. If you have to replace I think they are on backorder still.

Re: Touch Pro Keyboard issue
 

Will try that when I get home. Off hand, do you know any good backup software? I've got a lot of stuff on my phone that I'd rather not lose.

Re: Touch Pro Keyboard issue
 

Well this same problem happened to me... It would work sometimes but finnally just quit all together. I tried 50 hard resets, still didnt work. I had to bring my phone back to Sprint,they gave me a new one.

Re: Touch Pro Keyboard issue
 

I hope this isn't the case with me. Its a long ride to the nearest sprnt store that does repairs.

Re: Touch Pro Keyboard issue
 

SPB Backup is the best. I have Sprite too, but IMHO SPB is king.

~John

Re: Touch Pro Keyboard issue
 

i did a hard reset. no luck. guess its busted

Re: Touch Pro Keyboard issue
 

did you download the diamond tweak?

Re: Touch Pro Keyboard issue
 

See here, I had the exact same issue.

http://forum.ppcgeeks.com/showthread.php?t=48939

Re: Touch Pro Keyboard issue
 

no, I did not download diamond Tweak.

ShadowDrake, I am glad they replaced your without any issues. Hope it goes that well for me.

Re: Touch Pro Keyboard issue
 

They should. I fear yours just up and died as well... with how easily they replaced mine, they have to know this is an issue.

I sure hope it doesn't start showing up more often.

My alt/shift key LED's wouldn't light up either after my keyboard died... Still, try a hard reset if you have nothing else to lose!

Re: Touch Pro Keyboard issue
 

this just happened to me as well.... did you have to have insurance in order to get a new one? i have had mine for 40 days and do not have insurance. thanks

Re: Touch Pro Keyboard issue
 

damn i thought i was the only one with this problem.i orderd my touch pro on the phone on november 1st and got it on the 5th.the lights on the keyboard turn on but nothing works.

Re: Touch Pro Keyboard issue
 

Well...I tried a hard reset, and its still broken.
I called Sprint customer service this morning, and my new phone will be on its way soon. Of course its on back order, so it won't get shipped out for about 10 days. Thank god for the on screen keyboard.
They wanted me to go to a Sprint repair center, but I explained that I am abotu a 2 hour drive from the nearest one, and the rep byp***** that step for me and went straight to sending me a new phone.
I am glad this whole process was made as painless as possible.

Re: Touch Pro Keyboard issue
 

Try using TouchPal for your onscreen KB, get used to that & you might not even care if the hardware KB works.

I use TP & have never used the hardware KB once in my TP........

~John

Re: Touch Pro Keyboard issue
 

Will have to try that out when i get home from work tonight.

Re: Touch Pro Keyboard issue
 

Hey madddoggj, my name is BJ DeHut and I am a representative for Sprint. I am sorry to hear your Touch Pro is on the fritz. If you haven’t already made the long trek to your Sprint store to fix this, then email me at BJD@sprint.com and I can forward it onto someone who might be able to fix this problem, but from the sounds of the other commenters on this thread, you may need a replacement.

Re: Touch Pro Keyboard issue
 

I appreciate the offer to help, but I have already talked to someone at Sprint, and they are sending me a replacement phone as soon as they are off of back order. That is of course unless you can get them to send me a replacement now. I know thats just wishful thinking.

Re: Touch Pro Keyboard issue
 

I've been experiencing the same problem. I just did a hard reset and no keyboard. I don't even get the FN or Caps LED.

Re: Touch Pro Keyboard issue
 

i took mine in for this problem today and they couldnt fix it. i payed 55 dollars and got a brand new one including all of the cables and stuff so now i have two chargers and 2 sd cards and what not so i was pretty happy with it for not having insurance

Re: Touch Pro Keyboard issue
 

same thing happened to me....first the d-pad stopped working and now the keypad....did many hard resets but nothing......went to sprint today and they ordered me a new one but as you all know it is back ordered...so i will have to wait.....sucks for me..........

Re: Touch Pro Keyboard issue
 

Now, go add TEP to your plan like a good little geek.