Anyone having delayed text message issues?

[saiyen2012]

I had this problem going on for a week with my mogul did all kind of trouble shooting and only god knows what else. They sent me the touch pro yesterday. They had to delete my entire plan and re-instate it.

[Maverick0984]

Originally Posted by krnfrk6663

I was in the Sprint store today, after mentioning the texting issue they told me they're waiting on a software update from HTC.. What do you guys think? In a way I feel this to be a BS line to get me off ttheir backs for the moment. A place blame here type of deal.

Sounds like BS to me. Wouldn't all the carriers being have the same issue then?

[aprilarchambeau]

Ahhh! I'm SO PISSED! I called Sprint, talked to the account services dept, this has been going on for awhile now, they switched me to advanced tech support that said they are only having internet issues in my area, then the ***** put me on hold and disconnected me!!!!! Wish I would have gotten her name because she was the rudest person I've spoken to in my life. Might call the escalation dept because they can see everyone that ever accessed my account, because I want to file a report on her.

[[sammich]]

I was having issues 2 weeks ago, but everything seems to be up and running. When it was delayed, the other phone showed the proper time stamp as well, which was strange.

[jringo718]

I am pretty sure its a Sprint thing and not just the Touch Pro. I had the Motorola Q9C till December and I had the same problem from October till December especially after 5PM, I would get texts from a few girls I was talking to all jumbled up and out of order, minutes, hours, days late, also many repeat texts as well. Some of them got pretty mad at me thinking I just didn't care about them and left them hanging or them thinking I took 9 hours to respond and stuff. Some girls take real offense to that... well it got so bad i had to get a separate ATT prepaid text plan for my old iphone just so I could keep in touch with people. I text a lot (2k-3k/month)

I called Sprint everyday and they didn't do anything. They told me to go buy a new Q9C since I didn't have insurance or wait 2-3 weeks to get a replacement under warranty from Motorola. I told them that these texts were very very important to me and it was very annoying and also I couldn't part with my phone for 2-3 weeks. After hours on the phone and talking to retentions and esclatations again and again, they finally let me get the Touch Pro from best buy for $199 one month early ($150 off upgrade date was 1/09).

So far with the default Sprint radio as well as the Telus radio, I seem to get my texts minutes, at most an hour late. My friends all have Tmobile/ATT though, and my girl has ATT and no one has complained to me yet.

[aprilarchambeau]

Its definitely not a Touch problem, my friend has an eclipse with Sprint and as I was *****ing about it to him today he said he has been having the problem for weeks....

[bairice]

This is the response I got from them:

"Thank you for contacting Sprint. I will be happy to assist you regarding
your delayed text messages.

I have refreshed some settings in our network to help clear out the
delayed text messaging problem. I would like you to power cycle your
phone to help keep your phone refreshed. You can do this by turning the
phone off and removing the battery for 1 minute. After 1 minute insert
the battery back into the phone and turn the phone back on.

If you continue to get delayed messages then a network ticket will need
to be opened for you so that our technicians can research the cause of
the delay. In order to open this ticket I will need you to provide me
with a number that is being delayed and the name of the carrier the
number belongs to.

If you continue to have problems with delayed messages please respond to
this email and provide the requested information.

Thank you again for contacting Sprint. We appreciate your business."

I haven't noticed any visible improvment (when I send a text, it takes 30 seconds to a minute to return, where as it is seconds when I force roam on verizon network) yet, so far haven't had any 30min type delays. I'll report back if I notice a marked improvement.

[[sammich]]

Originally Posted by mikebai1990

I haven't noticed any visible improvment (when I send a text, it takes 30 seconds to a minute to return, where as it is seconds when I force roam on verizon network) yet, so far haven't had any 30min type delays. I'll report back if I notice a marked improvement.

I would say that doing a text return isn't the best way to test the lag. Try to find another phone. But still, I have never though of forcing roam for texts... Good idea, actually.

Will we incur extra data/txt charges?

[bairice]

I'm not sure how other plans work, but my SERO plan covers unlimited roaming which includes 1X data and texts, so it's not really a problem for me. When I roam on verizon and text myself, I get my text back within seconds, it's quite amazing

After some experimentation, my texting lag is still about the same, hasn't gotten better or worse. Most of my texts come in a timely fashion, but I sent out a picmail a few days ago that was received 4 hours after I sent it..

[kidmet]

I, too, am still having problems. New Telus radio gives me better reception in my house (which is the only place I have this problem most of the time) but still text problems. Sooooooo, annoying. I have been watching this thread in hopes of some sort of resolution. Anyone know if there is an XDA thread?