Anyone having delayed text message issues?

Originally Posted by SS70Chevelle

Same problem but I found and answer (for me at least). I was having problems where every 10-15 text messages or so it would take 20, 30, or even an hour to get a text message but it would show a timestamp saying I should have received it much earlier. I went to my local sprint store and they told me it is an issue with the phone after the battery level drops below 60%. They plugged in my phone and did a radio update and it has helped a lot... He told me they have a ROM update on the way and they would call me when it is out and that it should fully fix the problem. So they are both aware of a problem and working on a fix. I also ran into another person with the Touch Pro having the same problem and he was also told the same thing.

That would be nice, but my most recent issued happened while the phone was at 100% battery, sitting on the charger.

Their "radio update" is likely to the latest version of the Sprint radio as posted here in the radio thread:

http://forum.ppcgeeks.com/showthread.php?t=46616

If your version is newer than the best sprint one there you should consider getting in contact with one of the people able to dump the radio and help the community and get us a new version of the radio available.

Also, I can't go to a Sprint store. Sprint around here is privately owned. They don't even have the diamond yet, and say the Pro will never be available.

[aceracer24]

Originally Posted by SS70Chevelle

He told me they have a ROM update on the way and they would call me when it is out and that it should fully fix the problem. So they are both aware of a problem and working on a fix. I also ran into another person with the Touch Pro having the same problem and he was also told the same thing.

Wonderful but it's BS. I am using a the TP and I have not had a single issue. My GF is on a Samsung Rant and has this problem constantly.

I am not doubting that there might be a potential problem with the TP and battery level (not seen this either), but that would be a totally seperate issue. The late texting is something entirely unrelated to a specific phone. It's Sprint's service/servers/profiles that are at fault here.

[saiyen2012]

I had this problem going on for a week with my mogul did all kind of trouble shooting and only god knows what else. They sent me the touch pro yesterday. They had to delete my entire plan and re-instate it.

[disbetmoney23]

Originally Posted by ShadowDrake

Sometimes I get them on time, most of the time - in my apartment - they never show up.

I miss a LARGE percentage of calls in my apartment, texts come in late (more like, not at all) voicemail indicators never show up either. I had a close friend of mine trying to get a hold of me the other night. Sent her a text at 1:17 or so in the AM, she texted me right back. At about 1:45 she tried calling, twice... neither of which rang for me. On the second call, she left a voicemail. She said she kept trying to call every 15-20 minutes or so till about 4am, and none of them ever got to me. At 5:50 in the morning or so, my voicemail alert finally came through and woke me up. When I called it to check it, I got 12-15 texts while the call to voicemail was active, all dated through the night.

I don't have poor service at my apartment. With the telus radio, it's easily 4-5 bars out of 7. My Helio Ocean (sprint network as well) got 4/5 or 5/5 bars in the same locations and it had notoriously bad cell reception. My TP on the sprint radio got 1-2 bars if I was lucky. All VZW users have nearly perfect service there too.

There really isn't an excuse for this, and it's extremely frustrating because there are people who need to get in touch with me and I keep having to call my voicemail every 30 minutes or so to check if there are any texts that haven't been pushed to me. I've learned that after about 18 seconds in voicemail, when the lady says "To indicate your choice..." MOST waiting texts will then arrive.

All of my friends complain about how they can't get a hold of me because I don't answer. It's not that I'm not answering, it's that the damn phone rarely rings. It hits these points where it just totally stops receiving any 1xRTT data (calls/texts) and it stays that way till it times out or who knows what else hapens.

This has been happening to me for months!It started on my 3rd of 5 moguls and is continuing to my Touch Pro.Not nearly as bad, but still having the issue.With my mogul i had to call my voice mail sometimes ten times a day just to finish a text conversation.Constantly getting texts out of order killed me since I use my phone for work and send upwards of 100 texts per day.I live in the Seattle area and talked to advanced tech support tonight who said he reset all my internet settings and what not and i have yet to have any problem.Hopefully this is fixed soon.

[aprilarchambeau]

Ahhh! I'm SO PISSED! I called Sprint, talked to the account services dept, this has been going on for awhile now, they switched me to advanced tech support that said they are only having internet issues in my area, then the ***** put me on hold and disconnected me!!!!! Wish I would have gotten her name because she was the rudest person I've spoken to in my life. Might call the escalation dept because they can see everyone that ever accessed my account, because I want to file a report on her.

[[sammich]]

I was having issues 2 weeks ago, but everything seems to be up and running. When it was delayed, the other phone showed the proper time stamp as well, which was strange.

[jringo718]

I am pretty sure its a Sprint thing and not just the Touch Pro. I had the Motorola Q9C till December and I had the same problem from October till December especially after 5PM, I would get texts from a few girls I was talking to all jumbled up and out of order, minutes, hours, days late, also many repeat texts as well. Some of them got pretty mad at me thinking I just didn't care about them and left them hanging or them thinking I took 9 hours to respond and stuff. Some girls take real offense to that... well it got so bad i had to get a separate ATT prepaid text plan for my old iphone just so I could keep in touch with people. I text a lot (2k-3k/month)

I called Sprint everyday and they didn't do anything. They told me to go buy a new Q9C since I didn't have insurance or wait 2-3 weeks to get a replacement under warranty from Motorola. I told them that these texts were very very important to me and it was very annoying and also I couldn't part with my phone for 2-3 weeks. After hours on the phone and talking to retentions and esclatations again and again, they finally let me get the Touch Pro from best buy for $199 one month early ($150 off upgrade date was 1/09).

So far with the default Sprint radio as well as the Telus radio, I seem to get my texts minutes, at most an hour late. My friends all have Tmobile/ATT though, and my girl has ATT and no one has complained to me yet.

[aprilarchambeau]

Its definitely not a Touch problem, my friend has an eclipse with Sprint and as I was *****ing about it to him today he said he has been having the problem for weeks....

[bairice]

This is the response I got from them:

"Thank you for contacting Sprint. I will be happy to assist you regarding
your delayed text messages.

I have refreshed some settings in our network to help clear out the
delayed text messaging problem. I would like you to power cycle your
phone to help keep your phone refreshed. You can do this by turning the
phone off and removing the battery for 1 minute. After 1 minute insert
the battery back into the phone and turn the phone back on.

If you continue to get delayed messages then a network ticket will need
to be opened for you so that our technicians can research the cause of
the delay. In order to open this ticket I will need you to provide me
with a number that is being delayed and the name of the carrier the
number belongs to.

If you continue to have problems with delayed messages please respond to
this email and provide the requested information.

Thank you again for contacting Sprint. We appreciate your business."

I haven't noticed any visible improvment (when I send a text, it takes 30 seconds to a minute to return, where as it is seconds when I force roam on verizon network) yet, so far haven't had any 30min type delays. I'll report back if I notice a marked improvement.

[[sammich]]

Originally Posted by mikebai1990

I haven't noticed any visible improvment (when I send a text, it takes 30 seconds to a minute to return, where as it is seconds when I force roam on verizon network) yet, so far haven't had any 30min type delays. I'll report back if I notice a marked improvement.

I would say that doing a text return isn't the best way to test the lag. Try to find another phone. But still, I have never though of forcing roam for texts... Good idea, actually.

Will we incur extra data/txt charges?