Red X Error

zagguru · #1 (**permalink**) 01-02-2009, 01:48 PM

Quote:

Originally Posted by jmorton10

You should be able to delete the profile in AS & let it start over again.

~John

can you give me some more detail on how to delete the profile in AS? what is AS?

Quote:

Originally Posted by basilray

When you run the backup did it ask if you wanted to run it in ROM upgrade mode? There should also be a device upgrade mode. I would choose that.

Ye i already did that, no luck

jmkendrick · #2 (**permalink**) 01-02-2009, 02:33 PM

Quote:

Originally Posted by zagguru

can you give me some more detail on how to delete the profile in AS? what is AS?

I'm guessing your computer operating system is Vista? AS is Active Sync, which in Vista is replaced with the Windows Mobile Device Center and Sync Center.

You might be able to right-click on whatever shows up in Mobile Device Center and delete it, they try to recreate the sync partnership with the Pro. I know there's a delete option in there but I don't want to try it myself since I have my own syncing issues. I wouldn't think it would delete any data or create duplicates in Outlook, but I can't guarantee that.