[Was] TP no longer backordered! In stock now... [Now] Out of stock again :( - Page 9

furiousgtz · #81 (**permalink**) 12-24-2008, 01:00 PM

Quote:

Originally Posted by chronster

I've seen people get replacement touch pro's for pretty stupid things. Like there's a gap between the keyboard and screen? Give me a break. It's the major things that concern me, not some anal retentive OCD case who keeps sending back his phone hoping for a "perfect" one. Saying that people have had to send it back multiple times doesn't really mean anything other than people can be very anal. I'm on my first one (thankfully I got lucky i guess?) and it's got wiggle in the screen, a gap between the keyboard, and occasionally it locks up or the screen doesn't turn on, but you dont see me runnin for the sprint store.

I had all that and I still kept it but after I dropped it in the toilet it was time for a new one.

**ScrapMaker** · #82 (**permalink**) 12-24-2008, 02:06 PM

Quote:

Originally Posted by chronster

I've seen people get replacement touch pro's for pretty stupid things. Like there's a gap between the keyboard and screen? Give me a break. It's the major things that concern me, not some anal retentive OCD case who keeps sending back his phone hoping for a "perfect" one. Saying that people have had to send it back multiple times doesn't really mean anything other than people can be very anal. I'm on my first one (thankfully I got lucky i guess?) and it's got wiggle in the screen, a gap between the keyboard, and occasionally it locks up or the screen doesn't turn on, but you dont see me runnin for the sprint store.

Simply put, you are the perfect customer. You just don't care that a $579 phone has poor build quality.

I would probably forgive all that stuff if it didn't overheat--but since every single one I had, did, then when their "powers combine," it's one big stinkfest.

I've kind of got my eye on the Fuze, but with it's terrible GPS reception and/or AT&T's strangle-hold on the GPS, it's pretty much a deal-breaker... I guess at least it wouldn't overheat at all, and would easily last all day--since it's GSM... plus you can use data while on a phone call, which is pretty cool... but if the GPS flops, I would think a lot of people would be unhappy...

LeoKnightas · #83 (**permalink**) 12-24-2008, 02:11 PM

I see nothing wrong with returning a device with minor issues, this phone cost a lot of money and should work as advertised. The fact the Sprint will just give you another one justifies it. Keep returning them as long as they will let you, they wont want to go through this again and we will see better devices from them in the future.

**ScrapMaker** · #84 (**permalink**) 12-24-2008, 02:16 PM

Quote:

Originally Posted by LeoKnightas

I see nothing wrong with returning a device with minor issues, this phone cost a lot of money and should work as advertised. The fact the Sprint will just give you another one justifies it. Keep returning them as long as they will let you, they wont want to go through this again and we will see better devices from them in the future.

Exactly. I am no Apple fan, but can you imagine how many people would return their iPhones if they had 1/10th the problems the Pro had?

I seriously don't know a single person to return their iPhone for any issue whatsoever. There were a few software glitches, but for me to bring that up is like the pot calling the kettle--uh, something way worse than black...

All I want for Christmas is the OPPORTUNITY to BUY a mythical "near-perfect" Touch Pro.

If everyone just holds onto their Pro without returning, even though they aren't 100% satisfied, you are telling Sprint and HTC that they can just do this again... It cost them MUCH LESS to have poor QC, and cheaper designers/engineers/etc, and now they know they don't need to pay for better ones... Although, they probably hurt more than ever with the Sprint Pro, since so many people DID end up returning it.

/me crosses his fingers for a good Pro...

#85 (**permalink**) 12-24-2008, 02:29 PM

Quote:

Originally Posted by chronster

I've seen people get replacement touch pro's for pretty stupid things. Like there's a gap between the keyboard and screen? Give me a break. It's the major things that concern me, not some anal retentive OCD case who keeps sending back his phone hoping for a "perfect" one. Saying that people have had to send it back multiple times doesn't really mean anything other than people can be very anal. I'm on my first one (thankfully I got lucky i guess?) and it's got wiggle in the screen, a gap between the keyboard, and occasionally it locks up or the screen doesn't turn on, but you dont see me runnin for the sprint store.

On my first one (10/16? I don't recall, first batch), I couldn't understand what anyone was saying, and the hardware button at the bottom was coming off so high it was getting caught on my pocket when pulling it out... that's more than a "minor" issue because it was going to be torn off at some point.

The hardware keyboard totally stopped working on my second one (10/16 again, or whatever the date was of the first one), and I've come to learn that it had major cell reception issues (which the first one also had). Apart from that, I was very pleased with my second one.

My current one (12/9) has the more dim, yellow screen, but the hardware keys at the bottom are totally perfect, and the back case fits MUCH better... it's very tight and doesn't squeak. It's a change in the case, not the phone, because I've tried both cases on and the old one squeaks while the new one does not. The screen yellow-ness seems to be going away, I'm letting it break in.

Relevent to the thread, my third one showed up after about a week and a half... The CS rep said it would be 1-2 days and it took about 10... No complaints beacuse I knew they were back ordered, and I got a brand new one! Not a reman, and the latest build group.

LeoKnightas · #86 (**permalink**) 12-24-2008, 02:48 PM

Mine too is build date 12/9/08 the Home button is slightly raised and it heats up when on call of 20 min or more or when streaming for extended periods, then the battery stops charging, I really want to send this one back too, But IMO all of them are flawed. I just don't want a Blackberry.

bboyneko · #87 (**permalink**) 12-24-2008, 04:36 PM

I JUST walked out of a sprint store in DC (dupont circle) and they JUST got in 20 phones. I bought mine just a few minutes ago, im excited to start playing with it.

Insoc · #88 (**permalink**) 12-24-2008, 05:14 PM

Quote:

Originally Posted by ScrapMaker

Exactly. I am no Apple fan, but can you imagine how many people would return their iPhones if they had 1/10th the problems the Pro had?

I seriously don't know a single person to return their iPhone for any issue whatsoever. There were a few software glitches, but for me to bring that up is like the pot calling the kettle--uh, something way worse than black...

All I want for Christmas is the OPPORTUNITY to BUY a mythical "near-perfect" Touch Pro.

If everyone just holds onto their Pro without returning, even though they aren't 100% satisfied, you are telling Sprint and HTC that they can just do this again... It cost them MUCH LESS to have poor QC, and cheaper designers/engineers/etc, and now they know they don't need to pay for better ones... Although, they probably hurt more than ever with the Sprint Pro, since so many people DID end up returning it.

/me crosses his fingers for a good Pro...

It could be the other way around... Sprint wanted to spend the least they could on the Pro knowing there would be a lot of returns, no matter what they did with the design, some things were obvisouly compromised in
cost, and many of the complaints are just universal from the way the phone was designed. No matter what, the KB will become loose over time as an example, and this phone is no different in design from the GSM version when it comes to the slider mechanism. I would be very surprised if I am wrong about this...

I waste my fingers typing this... I don't think you would ever understand so why should I try? You are so demanding, I know I could never make you happy...

**[sammich]** · #89 (**permalink**) 12-24-2008, 05:21 PM

Quote:

Originally Posted by bboyneko

I JUST walked out of a sprint store in DC (dupont circle) and they JUST got in 20 phones. I bought mine just a few minutes ago, im excited to start playing with it.

Just called the local Sprint store, and they said they got a shipment of 20 more yesterday, sold 3 already.

**ScrapMaker** · #90 (**permalink**) 12-24-2008, 06:08 PM

Quote:

Originally Posted by Insoc

It could be the other way around... Sprint wanted to spend the least they could on the Pro knowing there would be a lot of returns, no matter what they did with the design, some things were obvisouly compromised in
cost, and many of the complaints are just universal from the way the phone was designed. No matter what, the KB will become loose over time as an example, and this phone is no different in design from the GSM version when it comes to the slider mechanism. I would be very surprised if I am wrong about this...

I waste my fingers typing this... I don't think you would ever understand so why should I try? You are so demanding, I know I could never make you happy...

You could be right--we won't know who's fault it is...

You really think the keyboard will get loose over time, no matter what?