visual voicemail

[Hafrust]

I just spoke with a tier 2 supervisor. She said that they are NOT allowed to change that voicemail number so if you got someone to change it, kudos to you, but I wouldn't count on it being a definitive solution.

[p-slim]

Originally Posted by Tripdub1

I just spoke with a tier 2 supervisor. She said that they are NOT allowed to change that voicemail number so if you got someone to change it, kudos to you, but I wouldn't count on it being a definitive solution.

guranteed if you call this number they will be able to do it. over 30 people over at sprintusers have this working and i happen to be one of them. This is tier 2 tech support.

http://sprintusers.com/forum/showthread.php?t=178382

1-877-654-9111

[shaun0207]

doesnt the Instinct have Visual Voicemail? So apparently Sprint is trying it out.

[chronster]

Originally Posted by shaun0207

doesnt the Instinct have Visual Voicemail? So apparently Sprint is trying it out.

Yes, and it's quite nice. It just feels RIGHT, ya know? Like thats the way voicemail always should have been.

The problem with it though was it was constantly going down. I was always being told by friends that they couldn't leave a voicemail. I believe this was the result of testing, but nevertheless I dont want to be tested on. The instinct was an enormous failure at almost everything it was supposed to do. Visual voicemail was definitely a selling point for me though.

[chronster]

Yeah, I'm pretty sure I have a note on my account saying I'm hard to deal with all because this guy said how easy it is to get them to setup the visual voicemail.

I've spoken to about 6 different tier 2 reps, and the last few all mentioned something like "You've been told this once before and nothing changed." so I know there's a note on my account.

If it doesn't work after a few reps, you're SOL. Great for those who got it working, but seriously, stop making it sound like it's a sure thing. It's annoying as f**k to hear you brag about how you got it working. Almost as annoying as hearing some idiot brag about how he's ripping sprint off with a SERO pland and employee discount after never working for, or knowing anyone who worked for Sprint LOL.

[Hafrust]

I just posted this in another thread and it fits here as well. It explains why you were having a hard time with it Chronster.

This is cracking me up. You guys keep saying things like, "don't mention call forwarding, but just tell them to set your account up as conditional." Conditional call forwarding is still call forwarding and results in a .20/min charge.

Here is how it works. There are three categories of call forwarding on your Sprint account:

1. Unconditional: This will cause your incoming calls to immediately be routed to another phone number. Your phone will not even ring with this set up. Charge: .20/min.

2. Conditional: There are two types of conditional forwarding. Busy and No Answer. If this is set up, someone calls you, and the line is busy or you do not answer, the call will then be forwarded to the number specified. Charge: .20/min.

3. Default Voicemail. This is set up by default and is what sends unanswered calls to your sprint voicemail. It is technically a default form of conditional call forwarding that is overridden if you have set up busy/no answer call forwarding. Sprint does not allow the default voicemail number to be changed. It is against their policy because if they allowed people to change it, they could bypass being charged for call forwarding.

The ONLY way to avoid call forwarding charges is to have them change the default voicemail number on your account. As I have previously stated, I spoke to two different Supervisors in tier 2 tech support and was told that it is against Sprint policy to allow the default voicemail number to be changed. The biggest reason that most of the reps you talk to have no idea what you're wanting them to do is because they are not taught about it. The reason they are not taught about it is that Sprint doesn't want them to do it. Getting this done properly is going to be hit or miss at best.

[CozBoogie]

Please go here for the latest discussion on this matter.

late,
Coz