MobiPCS is trying to screw me!

[TechnoHippie]

I bought a brand new HTC Touch Pro from MobiPCS. When I got home only 1x, no camera working, no GPS - most .exe's in \windows folder failed. So I called them and the tech tells me they can only get it to work on 1x.
So I put Sprint's stock ROM (and stock radio ROM) on it and called Sprint and had it activated on their network. Now on Sprint's network no internet at all. Apparenlty the tech at MobiPCS changed a BUNCH of stuff inside ##DATA and ##778 and foobared my phone. To top it all of Sprint flagged the ESN so no warrenty, no insurance.

After dealing with the problem for over a week now I've gone back to MobiPCS and said I want either a) my money back or b) a new phone that they haven't screwed up.
So I paid $799 for the phone - MobiPCS is telling me that will either give me $580 back or I can pay $200 MORE for another phone!

What kind of bull**** is THAT? They want me to pay more money because they messed up my phone?

Buyers in Hawaii beware - MobiPCS has horrible business practices and do NOT stand behind the products they sell!

Obviously I am going to go back to the damn store AGAIN tonight to try to talk to the owner(he was SUPPOSED to meet me last night at 8pm but left prior to that) - but now I think that guy is avoiding me. Gawwwd what a bunch of *******s. Screw up my phone and then ask me for $200 MORE?? WTF is that?

Now - if anyone has any sugguestions (other than like burn the building down) I'm all ears. At this point all I can think of if they keep trying to screw me is too call the state's consumer protection agency or the FTC. I don't think the Better Biz Bureau actually has the power to make them do anything but I will still lodge a complaint with them too if they don't give me ALL my $ back or a new unit.

[TechnoHippie]

FYI: This is the store that sold me the no good phone:

http://hoku1.com/

[cozmic]

if you paid by credit card....call up your cc company and tell them. you might be able to dispute the charge until they give you a new phone.

good luck!

[TechnoHippie]

Yeah I thoght of that too. I used my Visa bank-card to do it & I might call my bank or Visa and see what they suggest.

[neilson]

Originally Posted by TechnoHippie

I bought a brand new HTC Touch Pro from MobiPCS. When I got home only 1x, no camera working, no GPS - most .exe's in \windows folder failed. So I called them and the tech tells me they can only get it to work on 1x.
So I put Sprint's stock ROM (and stock radio ROM) on it and called Sprint and had it activated on their network. Now on Sprint's network no internet at all. Apparenlty the tech at MobiPCS changed a BUNCH of stuff inside ##DATA and ##778 and foobared my phone. To top it all of Sprint flagged the ESN so no warrenty, no insurance.

After dealing with the problem for over a week now I've gone back to MobiPCS and said I want either a) my money back or b) a new phone that they haven't screwed up.
So I paid $799 for the phone - MobiPCS is telling me that will either give me $580 back or I can pay $200 MORE for another phone!

What kind of bull**** is THAT? They want me to pay more money because they messed up my phone?

Buyers in Hawaii beware - MobiPCS has horrible business practices and do NOT stand behind the products they sell!

Obviously I am going to go back to the damn store AGAIN tonight to try to talk to the owner(he was SUPPOSED to meet me last night at 8pm but left prior to that) - but now I think that guy is avoiding me. Gawwwd what a bunch of *******s. Screw up my phone and then ask me for $200 MORE?? WTF is that?

Now - if anyone has any sugguestions (other than like burn the building down) I'm all ears. At this point all I can think of if they keep trying to screw me is too call the state's consumer protection agency or the FTC. I don't think the Better Biz Bureau actually has the power to make them do anything but I will still lodge a complaint with them too if they don't give me ALL my $ back or a new unit.

Dude, don't shoot a gift horse in the mouth. We want FM radio capabilities and if you burn the bridge with MobiPCS before we get FM radio working, then we're all gonna be out of luck.

[dr g]

What exactly is their rationale for not refunding you?

[dole]

Originally Posted by neilson

Dude, don't shoot a gift horse in the mouth. We want FM radio capabilities and if you burn the bridge with MobiPCS before we get FM radio working, then we're all gonna be out of luck.

Come on, now. That wacky tech that's working there isn't Einstein. Between here and XDA, there's enough brainpower to figure it out sooner or later and techno's paid well enough into this mess for a mostly broken phone at the very least. Unless we've got enough cash between users to help him out, I'd be more concerned about getting the basics working first.

[[sammich]]

Originally Posted by dole

Come on, now. That wacky tech that's working there isn't Einstein. Between here and XDA, there's enough brainpower to figure it out sooner or later and techno's paid well enough into this mess for a mostly broken phone at the very least. Unless we've got enough cash between users to help him out, I'd be more concerned about getting the basics working first.

Good point.

And yes, call the CC company. I don't understand why they would only offer you partial credit for the same device...

[TechnoHippie]

Oook. Well I went back to the store and after 2 hours of haggling they finally agreed to give me my money back. What they did was supposedly apply the credit to my bank card last friday - however my bank still has no record of the transaction - so now I don't have the phone OR the money!!!!
I've about had it with these creeps. I think I'm going to have to start taking more serious actions.

[HBOOT]

Give it 48 hours, sometimes credit takes a little while to appear,