OMG!! My keyboard stopped working!!! - Page 4

RockSta® · #31 (**permalink**) 12-26-2008, 05:32 PM

Hey is this 12mths warrenty for Sprint or HTC? For a fact it does cover "keypads".

**[sammich]** · #32 (**permalink**) 12-27-2008, 01:28 AM

From HTC. But Sprint should honor it anyway.

Here's an image of page 126 of the Basic Guide that came with the Touch Pro. There should be no question about the validity of your claim after they see this:

RockSta® · #33 (**permalink**) 01-05-2009, 11:33 PM

So i called Sprint tninking i'd have a better chance on the phone than in store. They said they dont have a "means" by which they can replace the phone, if i wanted a replacement i have to call Asurion. But seriously i dont want to pay $50, to replace something i didnt break. What do i do now?
IDK how anyone can get accustomed to using the onscreen KB.

**[sammich]** · #34 (**permalink**) 01-06-2009, 08:58 AM

Quote:

Originally Posted by RockSta®

So i called Sprint tninking i'd have a better chance on the phone than in store. They said they dont have a "means" by which they can replace the phone, if i wanted a replacement i have to call Asurion. But seriously i dont want to pay $50, to replace something i didnt break. What do i do now?
IDK how anyone can get accustomed to using the onscreen KB.

They should not direct you to Asurion if they don't have a phone. If they do, make them waive your deductible.

shadowhawk2021 · #35 (**permalink**) 01-06-2009, 09:24 AM

There is 2 parts to Sprint insurance. Repair damages, and replace lost or stolen...

This would be a repair, except they cannot repair this type of phone in store... Got to http://storelocator.sprint.com/sl2/default.aspx click the find repair center button and put in your zip... They will see the non working keyboard, and order you a new (maybe refurb) phone with no charge...

**chronster** · #36 (**permalink**) 01-06-2009, 10:52 AM

I gotta say, this is very disturbing to read. These phones are not old enough to break like this, and have a 50 dollar fee attached to them. Sprint needs to show some kind of customer support. If this happened to me, I'd be on the phone with a different rep every 15 minutes until I got one with an IQ higher than the room temperature.

blazinazn · #37 (**permalink**) 01-06-2009, 10:55 AM

Quote:

Originally Posted by RockSta®

So i called Sprint tninking i'd have a better chance on the phone than in store. They said they dont have a "means" by which they can replace the phone, if i wanted a replacement i have to call Asurion. But seriously i dont want to pay $50, to replace something i didnt break. What do i do now?
IDK how anyone can get accustomed to using the onscreen KB.

I was just reading some random threads and came across this:

http://forum.ppcgeeks.com/showthread.php?t=51838

Check out the link in the first post. Maybe you'd have better luck with that?

shadowhawk2021 · #38 (**permalink**) 01-06-2009, 12:46 PM

Quote:

Originally Posted by chronster

I gotta say, this is very disturbing to read. These phones are not old enough to break like this, and have a 50 dollar fee attached to them. Sprint needs to show some kind of customer support. If this happened to me, I'd be on the phone with a different rep every 15 minutes until I got one with an IQ higher than the room temperature.

It really isn't that hard to take care of if you need to. If you have the insurence all you have to do is follow the post above yours. No $50 for a replacement phone...

**Baffles** · #39 (**permalink**) 01-06-2009, 12:57 PM

I've been through this, when I got a phone with a messed up screen. Don't claim asurion, you're limited as to how many claims you can make in a year, so why waste them on a non-Asurion issue?

My first replacement was ordered by my Sprint Store. The second time they told me to go back there and I said it was 50 miles away and asked them to do an advanced exchange, and they did it. That is the technical term for it, "Advanced exchange." So call sprint up and ask them to do it. They send you a replacement phone with a prepaid return envelope, you activate new phone and set it up and throw old phone in envelope and return.

[edit]
Oh yeah, IF you are outside of your 30 days, you can order an advanced exchange online, without talking to anyone: Sprint | Advanced Exchange

quipu72 · #40 (**permalink**) 03-23-2009, 12:35 PM

Same thing happened to me. Hard reset didn't work and I had to have the thing replaced. Now I can only hear calls on the 'new' one when it is on speakerphone. Funny thing is that there were still text messages and photos from someone else on the phone. One of the texts said, "I'll have to call you back, I'm having problems with this phone."!!!!