[RockSta®]

So i called Sprint tninking i'd have a better chance on the phone than in store. They said they dont have a "means" by which they can replace the phone, if i wanted a replacement i have to call Asurion. But seriously i dont want to pay $50, to replace something i didnt break. What do i do now?
IDK how anyone can get accustomed to using the onscreen KB.