OMG!! My keyboard stopped working!!!

[RockSta®]

Ok well i decideed to give them a call and see what happenes.
The CSR says he cant go through the troubleshoot because im using the phone, so i asked him what the steps are, i then told him i did all of that already including a hardreset.
He still insisted on me taking it to the store and have them take a look at it, if they dont get it to work they will overnight me a new one.

Originally Posted by RockSta®

Ok well i decideed to give them a call and see what happenes.
The CSR says he cant go through the troubleshoot because im using the phone, so i asked him what the steps are, i then told him i did all of that already including a hardreset.
He still insisted on me taking it to the store and have them take a look at it, if they dont get it to work they will overnight me a new one.

Just call back tomorrow morning some time, say the store couldn't do anything, you spoke to so and so yesterday and he said one could be overnighted... :P

[RockSta®]

Ok i will try that tomorrow, i will try anything at this point.

I'd say go to the store but the experience really varies depending on the kind of day the reps in there are having at the time. If it's anything like this area, they are likely to not have any in stock anyway... I know they're backordered through telesales, but since I got mine replaced with no questions I'm assuming they're starting to hear about this problem more and more often.

[DSGamer]

This is getting scary. One guy has a keyboard go bad, bad luck, he mashes the keys too hard, something. Two people have the problem and you start to wonder. Along with other problems with the hardware, you have to wonder how sound it is, quality wise, for long term use.

EDIT: I mean, I personally have a 50% failure rate with the phone. The first phone had a much worse battery than even the phone I currently have. Data wouldn't work on it. And it was terribly slow. My new phone is much better, even if the battery life isn't incredible. I just wonder what's coming down the road for us when you read things like this. Reminds me of being an XBox 360 owner and the RROD.

[RockSta®]

Well i know exactly when a few stores in my area gets shipments so i will call to make sure. And yea it does make you wonder, this device is supposed to be 'workhorse'.....

Originally Posted by DSGamer

This is getting scary. One guy has a keyboard go bad, bad luck, he mashes the keys too hard, something. Two people have the problem and you start to wonder. Along with other problems with the hardware, you have to wonder how sound it is, quality wise, for long term use.

EDIT: I mean, I personally have a 50% failure rate with the phone. The first phone had a much worse battery than even the phone I currently have. Data wouldn't work on it. And it was terribly slow. My new phone is much better, even if the battery life isn't incredible. I just wonder what's coming down the road for us when you read things like this. Reminds me of being an XBox 360 owner and the RROD.

I had a huge list of problems with my old Helio Ocean... I mean, it was ahead of its time when it was brand new almost four years ago, and it's -STILL- Helio's best device, just gross. After coming from that phone, Winmo seems EXTREMELY fast, no matter how bogged down the phone gets, I had to have a huge amount of patience to use the Ocean... I love it, apart from it being a slow, laggy, buggy, Korean piece of junk with a crap battery. My TP gets better battery life than the Ocean did.

My first TP had a bad earpiece. Best Buy exchanged it because I took it back in less than a week. I have never dropped this phone, have been very gentle with it, and I've found myself using the software keyboard to type texts and stuff more often, in my case, it's just been bad luck. I'm going to take some pictures of this one that is going back once my new TP gets here, just to show it's just a defective keyboard. The camera cover doesn't even have any scratches on it yet... I've been careful.

I guess we will find out. I have awful luck, if something can go wrong for me, it always does

[RockSta®]

I took the phone into a sprint store the rep said he cant fix it, but also states that they cant replace it. I called sprint and they are basically saying 'ohh well' that i have to go through Asurion, WTF its not my fault the keyboard stopped working i never dropped the phone or anything. Never had water damage. I really dont want to pay $50 for a refurbrished phone. PHUKK!!!!

[[sammich]]

Rockstar, thats BS. You should not have to make an asurion claim, ESPECIALLY considering you have TEP and you're under the 1yr manufacturers warranty. Get out your box and find the warranty sheet. Make sure your issue falls under that and take it into Sprint.

[RockSta®]

Ummmmm .....ok sauman dude ill go check that out....immiediately.