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  #11 (permalink)  
Old 12-14-2008, 02:42 PM
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Re: Keyboard dead
Please keep us updated on what you end up doing...
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  #12 (permalink)  
Old 12-14-2008, 03:35 PM
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Re: Keyboard dead
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Originally Posted by BigDiesel07 View Post
Please keep us updated on what you end up doing...
Calling Sprint -as we speak!-

I'll edit this post with my results

Edit (2:41pm): Lady gave me **** about being on the phone that has the problem... Need to wait till my roomate gets home so I can use his phone to call in. Ugh.
Last edited by ShadowDrake; 12-14-2008 at 03:42 PM.
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  #13 (permalink)  
Old 12-15-2008, 12:34 AM
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Re: Keyboard dead
Resolved finally!

I got the chance to call Sprint about two hours ago, and let me say, I am surprised!

Shortest tech support conversation I've had yet.

"Hi this is ----, what can I do for you today?"
I've got a Touch Pro, and my hardware keyboard totally stopped working two days ago...
"Ok, just one second please."

I heard him typing up what seemed to be a novel for about 3-4 minutes, he was tearing it up

"Alright, I'm going to have a new phone shipped to you, is the address still -----"
Yep!
"Ok, good. It will be there in 2-3 days... 5 maximum. Is there anything else I can do for you today?"
Not at all, thank you so much!

That's seriously it... no questions about insurance, no questions about any attempted fixes... just that they're sending me a new one immediately... I <3 Sprint!
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  #14 (permalink)  
Old 12-15-2008, 05:42 PM
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Re: Keyboard dead
Quote:
Originally Posted by ShadowDrake View Post
Resolved finally!

I got the chance to call Sprint about two hours ago, and let me say, I am surprised!

Shortest tech support conversation I've had yet.

"Hi this is ----, what can I do for you today?"
I've got a Touch Pro, and my hardware keyboard totally stopped working two days ago...
"Ok, just one second please."

I heard him typing up what seemed to be a novel for about 3-4 minutes, he was tearing it up

"Alright, I'm going to have a new phone shipped to you, is the address still -----"
Yep!
"Ok, good. It will be there in 2-3 days... 5 maximum. Is there anything else I can do for you today?"
Not at all, thank you so much!

That's seriously it... no questions about insurance, no questions about any attempted fixes... just that they're sending me a new one immediately... I <3 Sprint!
Happy you were able to resolve your problem! WOO HOO!
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  #15 (permalink)  
Old 12-16-2008, 12:42 AM
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Re: Keyboard dead
I was going to say call Sprint, this is definitely a Warranty issue not a Insurance issue. The device has a 1 year warranty, and you can and should go to Sprint everytime you have an issue in the first year.... not BB.
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  #16 (permalink)  
Old 12-16-2008, 01:04 PM
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Re: Keyboard dead
Thank God for warranties and insurance!
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  #17 (permalink)  
Old 12-17-2008, 06:16 PM
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Re: Keyboard dead
Quote:
Originally Posted by SporkLover View Post
I was going to say call Sprint, this is definitely a Warranty issue not a Insurance issue. The device has a 1 year warranty, and you can and should go to Sprint everytime you have an issue in the first year.... not BB.
Actually, I spoke to a really helpful lady in a Sprint store (not sure if I said this in the earlier posts) who told me to go to the service station across the street and tell them that Best Buy never informed me of Sprint's insurance and to get it added... and if nothing else they have someone there who can take the phone apart and hopefully fix it.

Well, I didn't have any luck getting the insurance added to my phone while I was there (because they act like I stole it or something, as if I'm not allowed to have it)... but before I left she informed me that HTC has a one year warranty on it too, and if all else fails I could contact them, but I'd be a while without a phone, about as long as Best Buy would take.

There's options!
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