FINALLY fixed my picturemail - HOW TO

[mtb29er]

Originally Posted by snovvman

This is what to do:

Go to dialpad, enter ##DATA#, choose Edit, enter MSL, and use left soft menu key and choose Restore. The phone will reboot.

Once it reboots, go to Settings/System and choose Update Profile. This should repopulate the phone's custom data settings, including the AAA shared key, IP address, vision email address, etc.

I've done this many times for a variety of reasons. Do at own risk.

yeah I have done all that. still dont have working pic mail. Worked fine till I got this phone.

[snovvman]

Originally Posted by mtb29er

yeah I have done all that. still dont have working pic mail. Worked fine till I got this phone.

If you haven't, call Sprint and ask them to "reprovision" your PM account. This requires them to remove PM from your account and re-add. For most people, all the pictures remain and there are no pain associated with this.

With the introduction of Diamond and TP, it seems that the PM notification SMS has changed a bit in data structure. If you had the PM account for some time, it's possible that the new phones simply do no recognize the old data format.

By reprovisioning, the account is updated. This is how I resolved my PM issue with my Diamond. Now it works fine on the TP as well.

[mtb29er]

Originally Posted by snovvman

If you haven't, call Sprint and ask them to "reprovision" your PM account. This requires them to remove PM from your account and re-add. For most people, all the pictures remain and there are no pain associated with this.

With the introduction of Diamond and TP, it seems that the PM notification SMS has changed a bit in data structure. If you had the PM account for some time, it's possible that the new phones simply do no recognize the old data format.

By reprovisioning, the account is updated. This is how I resolved my PM issue with my Diamond. Now it works fine on the TP as well.

yep did that to.

[snovvman]

Originally Posted by mtb29er

yep did that to.

Sorry, don't know what else to tell you. I presume you are using the latest version of SPM?

When I first got the Diamond, I didn't like SPM, having come from the Touch with sMMS. I see that SomeGuy will be putting out a new version that will work with Diamond/TP, so maybe that is a way out.

Are you getting SMS notification with link or nothing at all? I presume you are getting other SMS okay?

The SPM works off of an SMS intercept. If you scour the registry, you will see inbox extensions and SMS processing rules for SPM. My theory is that SPM intercepts the notification SMS and triggers the PM download via the internet.

I'm sure you've done this too: Hard reset, install nothing else, update SPM, update data profile, and try again?

[mtb29er]

Originally Posted by snovvman

Sorry, don't know what else to tell you. I presume you are using the latest version of SPM?

When I first got the Diamond, I didn't like SPM, having come from the Touch with sMMS. I see that SomeGuy will be putting out a new version that will work with Diamond/TP, so maybe that is a way out.

Are you getting SMS notification with link or nothing at all? I presume you are getting other SMS okay?

The SPM works off of an SMS intercept. If you scour the registry, you will see inbox extensions and SMS processing rules for SPM. My theory is that SPM intercepts the notification SMS and triggers the PM download via the internet.

I'm sure you've done this too: Hard reset, install nothing else, update SPM, update data profile, and try again?

I get my text just fine. I do have Someguy but like you said it wont intercept yet for this phone. The problem is The phone will light up like it is receiving something but that is it nothing ever shows up. If I do a hard reset like you said it will work one time and then never work again. Ive tried staying on stock rom and other roms nothing makes it work right. Sprint just says sorry we dont no. Mean while I just keep paying for something they cant provide

[chronster]

yeah i was kidding about the thanks for nothing fool part. its sad you think i was serious

[houdini]

Yeah the OP shouldn't be telling people to fix/change their primary HA when they have no idea what they are talking about.

[nyclio]

Originally Posted by houdini

Yeah the OP shouldn't be telling people to fix/change their primary HA when they have no idea what they are talking about.

First of all, I didn't tell everyone that this is guaranteed to fix their picturemail. I simply said what worked for me, and it is a try at your own risk method. Also, if it doesn't work for everyone, it is not something that is irreversible.

But, I will say how I came upon what I did. It is not something I pulled out of thin air.

I wanted to see if the picturemail problem was something with Sprint, or if it was something with my actual phone. So I took my old phone that I originally upgraded to the HTC Touch Pro from, and went to sprint.com, logged into my account, and did upgrade/add phone over there.

The reason I used this method is because when you get manual programming instructions from their website, you automatically get the phone MSL.

So I changed my phone and sent myself another picturemail (on the old phone). To my surprise, it popped up almost immediately in my old phone. This is when I went through a line by line comparison of the data in the PST screen to see where the difference lay. Not all field names were identical, but it was not too hard to see what corresponded to what. The reason I was checking the PST as opposed to anything else is because my HTC already had an unmodified stock ROM on it; also I had fooled around in the PST before and may have inadvertently changed settings.

Anyway, Primamry HA Address was the ONLY thing that was different. After I made the change, again I went to sprint.com where I put the HTC back on my account. I then tested my picturemail, and it worked.

Maybe it was the act of removing/replacing/re-adding the phone to my account that actually did it, but in any case, it is now working.