A little tough Love about battery issues.

[Big D5]

Originally Posted by cbunting

Ok , here's my 2 minute BF:

How can battery life get ANY poorer?
I would hate to be an "off-the-shelf" buyer that didn't do any of the tweaks necessary to improve battery life. I'm sure the sprint stores are getting tons of these returned... if you don't know how to tweak it, the phone would die so quickly it would make you think it was defective.

So, now even with all the tweaks, my screen set to shut off 5 seconds, and nothing running, this POS drains the battery so severely, I can't even keep it on for a full day.

Let's give you today for example... I woke up at pulled off charger at 7:30... got a 2 minute phone call, drove to appt. got 2 more phone calls, ~ 5 minutes in length total... that's under 10 minutes of talking... and the battery is at 80%

meanwhile, on a 5 minute call, the radio is heating up like a space heater...

My question is... HOW did HTC and sprint release something that clearly has this major flaw??? Did they not USE the phone?

I mean, this is typical for HTC, they usually release something and rely on their users to beta test it, and deal with their typical horrific build quality and consistancy...

I can't deal with this POS anymore, there is no update by EOW, I have to return it... I can't spend my life on the charger.

Sorry everyone I have been busy at work all day so haven't had time to speak up.

cbunting no supper for you and you must go to the nearest Sprint store and return you TP ASAP. jk This is a perfect example of the person I am talking to I have been tied to a charger for 8 years with every WM device I have owned. These are miniature laptops and chew up some battery if you are expecting Motorazr battery life from a PPC you will be disappointed.

[frejos]

Originally Posted by slopokdave

Now, I said 2 posts up I agree with the OP, and I also am very satisfied with my battery life for what I get but......... going more than 1 day without charging and checking 4 accounts every 5 minutes all day AND using wifi for several hours??????????? I call shenanigans.

edit: UNLESS you did nothing else all day. lol.

Ok, not trying to start a heated discussion or anything.

I didn't do much other than that a few short phone calls. Some moderate playing around with the interface (installing, exploring, registry editing, etc.). But I know my Mogul would not have lasted anywhere near half that long doing the exact same things.

[frejos]

Originally Posted by Palladium

That is my hope, and also the reason that I have been providing data instead of simply an opinion. I deal a lot with Taiwanese and Chinese manufacturers and the one thing I have learned is they are reticent to change anything without solid data and documentation. So I will continue to use this wonderful device and send further observations to the Support people in hopes they can pinpoint the bugs for this (and if my suspicions are correct) future devices.

I might have missed it, but how are you getting this data? If it is a software way, I could run it against my Fuze and see what the numbers look like.

Thanks,

[Palladium]

Originally Posted by frejos

I might have missed it, but how are you getting this data? If it is a software way, I could run it against my Fuze and see what the numbers look like.

Thanks,

Yes it is software, it is a battery logging application that I have written. You can download it here (http://forum.ppcgeeks.com/showthread...382#post511382)

If you want some help interpreting the log file that is created, just PM me and I'll take a look at it and post a summary. Personally I am very curious to see how much power the Fuze is using!

[GoodThings2Life]

After fully discharging the battery last night, I pulled my TP off the charger at 7:30 this morning. As of 3:50PM, I'm in the 70-80% range (I don't have percentage driver installed). I've made a single 5 minute phone call, and I've had about 20-25 emails come through (it checks every 30 mins), and I've had a half dozen texts sent/received. I've checked the weather a few times, and like frejos said, I've scrolled through the interface and checked a couple registry settings.

But then I don't claim to have any issues, and I don't use my device as a "toy"... that's what my Zune is for.

[kevm14]

Originally Posted by GoodThings2Life

After fully discharging the battery last night, I pulled my TP off the charger at 7:30 this morning. As of 3:50PM, I'm in the 70-80% range (I don't have percentage driver installed). I've made a single 5 minute phone call, and I've had about 20-25 emails come through (it checks every 30 mins), and I've had a half dozen texts sent/received. I've checked the weather a few times, and like frejos said, I've scrolled through the interface and checked a couple registry settings.

But then I don't claim to have any issues, and I don't use my device as a "toy"... that's what my Zune is for.

Have you ran Palladium's logging software? It would be interesting to see if you don't have excessive radio power draw and heat. With your battery life, it would seem you don't.

[GoodThings2Life]

I'll run his tool on mine tomorrow and work with him to analyze the results.

I can say for certain that I am NOT experiencing issues with heat or charging (charges just fine)... I was on the phone to France for a couple hours over the weekend talking with a friend of mine.

In terms of heat, it wasn't "cold plastic" but it wasn't even warm enough to keep my hands from going numb in a cool house let alone "hot" in the way I would heat water for a shower, and certainly not too hot to hold.

[kevm14]

This is less relevant to this thread but the thing that bothers me most in the grand scheme of things is that even if you get one like that, there are a number of other issues that the phone could have. Screen, keyboard, general build/back cover, lower buttons. In several cases now, people are essentially trading one problem for another. For example, the new phone actually can make an extended phone call while charging and not overheat, but the keyboard is loose, or too tight, etc. The user now has to "suck it up" and say "I'd rather have these issues than the batter issue." I'd rather have NO ISSUES OUT OF THE BOX after paying that kind of money, nevermind issues with a REPLACEMENT phone!!

If these problems were as rare as some people would like to believe, it would NEVER take more than 1 swap to get a perfect phone. We're at a point now where I half expect someone to reply to this saying "it is unrealistic to expect a perfect phone - it is natural for every phone to have some kind of flaw." Bravo, you are in HTC's pocket...

[[sammich]]

Originally Posted by kevm14

This is less relevant to this thread but the thing that bothers me most in the grand scheme of things is that even if you get one like that, there are a number of other issues that the phone could have. Screen, keyboard, general build/back cover, lower buttons. In several cases now, people are essentially trading one problem for another. For example, the new phone actually can make an extended phone call while charging and not overheat, but the keyboard is loose, or too tight, etc. The user now has to "suck it up" and say "I'd rather have these issues than the batter issue." I'd rather have NO ISSUES OUT OF THE BOX after paying that kind of money, nevermind issues with a REPLACEMENT phone!!

If these problems were as rare as some people would like to believe, it would NEVER take more than 1 swap to get a perfect phone. We're at a point now where I half expect someone to reply to this saying "it is unrealistic to expect a perfect phone - it is natural for every phone to have some kind of flaw." Bravo, you are in HTC's pocket...

AMEN!

We really shouldn't be having to accept these issues. They shouldn't exist.

But HTC has an advantage here [mind the pun]. They know we don't have any other options, therefore they have no competition. We are stuck with whatever issues they decide to roll out.

[PocketPcUser]

Originally Posted by kevm14

This is less relevant to this thread but the thing that bothers me most in the grand scheme of things is that even if you get one like that, there are a number of other issues that the phone could have. Screen, keyboard, general build/back cover, lower buttons. In several cases now, people are essentially trading one problem for another. For example, the new phone actually can make an extended phone call while charging and not overheat, but the keyboard is loose, or too tight, etc. The user now has to "suck it up" and say "I'd rather have these issues than the batter issue." I'd rather have NO ISSUES OUT OF THE BOX after paying that kind of money, nevermind issues with a REPLACEMENT phone!!

If these problems were as rare as some people would like to believe, it would NEVER take more than 1 swap to get a perfect phone. We're at a point now where I half expect someone to reply to this saying "it is unrealistic to expect a perfect phone - it is natural for every phone to have some kind of flaw." Bravo, you are in HTC's pocket...

While I generally agree with your frustrations, I don't expect every phone to be perfect. However, I do expect that they either:
- Acknowledge the problem, and issue a repair kit/shipping kit to send it away to be fixed.

- Have more testing done, such as QA, to make sure that once the problem is found internally, they can stop it before it affects more than one batch.

- More initial beta testing, so these issues are more ironed out. Also, give a free phone, to users who participate, if they stay with the contract for more than 4 builds. Software beta testing is easy, compared to hardware variations. Once you change the hardware, or location of chips, it can effect everything and cause the ROM to have be be re-built.