[kevm14]

This is less relevant to this thread but the thing that bothers me most in the grand scheme of things is that even if you get one like that, there are a number of other issues that the phone could have. Screen, keyboard, general build/back cover, lower buttons. In several cases now, people are essentially trading one problem for another. For example, the new phone actually can make an extended phone call while charging and not overheat, but the keyboard is loose, or too tight, etc. The user now has to "suck it up" and say "I'd rather have these issues than the batter issue." I'd rather have NO ISSUES OUT OF THE BOX after paying that kind of money, nevermind issues with a REPLACEMENT phone!!

If these problems were as rare as some people would like to believe, it would NEVER take more than 1 swap to get a perfect phone. We're at a point now where I half expect someone to reply to this saying "it is unrealistic to expect a perfect phone - it is natural for every phone to have some kind of flaw." Bravo, you are in HTC's pocket...