TP Locking Up Overnight

[ScrapMaker]

Originally Posted by bullet2300

When I spoke with Sprint a couple weeks ago, they said 100% for sure the Touch Pro will get the 6.5 update.

What makes you think it won't?

Read below.

Originally Posted by Yankees368

Because they just tell you what you want to hear.

Yup.

Originally Posted by lilx22

I have had the same problem and I had it with the Touch for Sprint too. The only way to change it is to change the settings for the backlight. I changed mine so that my phone NEVER goes to sleep on external power. With my Touch I just never put it on sleep mode because I was tired of missing texts and calls. You will never be able to see the messages or calls or anything else that happens while the phone is blacked out.

I think this might be a HTC problem...

The STOCK Sprint HTC Touch had this same exact problem. Once the ROM was upgrade to WM6.1, with the new radio, the problem was alleviated.

My problems went away, once I tried the very first unofficial WM6.1 ROM.

Originally Posted by No1ustad

happened 2x last nite alone! argh. missed 2 classes cause of it. I need to stop by goodwill and pick up a cheap alarm clock.

Funny that your $579.99 alarm clock doesn't work right

Originally Posted by Juggalo_X

the pro will get wm 6.5 and 7.

it will be easily ported.

I meant that I didn't think Sprint would give out an official WM6.5 update.

To get 6.5 on the Pro, wouldn't we need it to be released for SOME variation of the Pro, so that we have compatible drivers? I thought that was the main issue, since each device is slightly different.

Good to hear that people are willing to port it though If 6.5 comes out soon, or 7, it might divert my attention from the Pre, which, as it stands, has mine, undivided.

[No1ustad]

Originally Posted by ScrapMaker

Funny that your $579.99 alarm clock doesn't work right
.

Yea-seriously. I had half a thought to follow ur footsteps and go back to my vogue..

Took it in today, had the rainbow effect as well so figured I needed to have a friendly chat with tech support, turns out, they've never even heard of this problem yet and told me they put it on "their" forum. kinda made me smile a bit, even though they didn't really seem like they believed me.

[No1ustad]

happened 2x last nite alone! argh. missed 2 classes cause of it. I need to stop by goodwill and pick up a cheap alarm clock.

[JohnnyOnTheSpot]

Ugh, now I'm in this boat. I've had my Pro since it came out, and this never happened. Last week, without making a change in over a month, this thing freezes overnight for the first time. Then two days later. Then three days later...bringing me to this morning. I'm going to change the settings so it never goes into sleep mode and hope that will alleviate it.

[Dagger969]

Just to chime in. Happened to me twice so far. I'll try unchecking the today timeout and see where it gets me.

[JohnnyOnTheSpot]

I think I may have found a solution for this. It's got to be an over-heating issue, because for the past 3 weeks I've charged mine overnight and it hasn't locked up...and before that it was freezing like every 5 nights. What I do is I take the battery cover off, open the keyboard, rest it on an angle and keep the screen on. It seems to be working so far! It just has to be overheating.

[kgatlanta]

My touch pro is locking up and it is frustrating me. I have emailed the following to HTC tech support after speaking with an HTC rep on the phone today. I cannot believe this thread is so long and there is no resolution...

My phone is locking up sometimes while charging overnight as described in this post with multiple other people having the same problem. The d-pad ring light is lit and the phone only responds to a soft reset. I am a computer engineer and the reasoning given to me on the phone by an HTC rep today is not sufficient. IF the phone is overheating while charging, then htc has a bug to fix. IF Windows Mobile is locking up, then htc has a bug to fix. Basically, htc has a bug to fix. I would like a response to exactly what is causing this and what htc plans to do about it, in writing. Otherwise, I will spend my time submitting videos of my phone locked up to all the computer and tech magazines I can find until someone fixes my phone. Wishing I stayed with Samsung, Kevin

[ScrapMaker]

Originally Posted by JohnnyOnTheSpot

I think I may have found a solution for this. It's got to be an over-heating issue, because for the past 3 weeks I've charged mine overnight and it hasn't locked up...and before that it was freezing like every 5 nights. What I do is I take the battery cover off, open the keyboard, rest it on an angle and keep the screen on. It seems to be working so far! It just has to be overheating.

Terrible solution for such an expensive device.

Originally Posted by kgatlanta

My touch pro is locking up and it is frustrating me. I have emailed the following to HTC tech support after speaking with an HTC rep on the phone today. I cannot believe this thread is so long and there is no resolution...

My phone is locking up sometimes while charging overnight as described in this post with multiple other people having the same problem. The d-pad ring light is lit and the phone only responds to a soft reset. I am a computer engineer and the reasoning given to me on the phone by an HTC rep today is not sufficient. IF the phone is overheating while charging, then htc has a bug to fix. IF Windows Mobile is locking up, then htc has a bug to fix. Basically, htc has a bug to fix. I would like a response to exactly what is causing this and what htc plans to do about it, in writing. Otherwise, I will spend my time submitting videos of my phone locked up to all the computer and tech magazines I can find until someone fixes my phone. Wishing I stayed with Samsung, Kevin

There is no solution. This phone overheats all the time... while charging, while talking, while surfing...while getting bad reception--you name it.

The only solution is to return it and hope you get one that does not do this.

Or return it for another phone altogether. Most people on this forum are such hardcore, do-or-die Windows Mobile fans, that they can live with huge, crippling oversights on HTC's part. The fact that HTC denies everything and bastically says STFU and GTFO is pretty disheartening.

I'll be hard-pressed to ever buy another HTC product after this string of godawful quality control/design flaws...

[bujin]

Originally Posted by ScrapMaker

The only solution is to return it and hope you get one that does not do this.

Or return it for another phone altogether. Most people on this forum are such hardcore, do-or-die Windows Mobile fans, that they can live with huge, crippling oversights on HTC's part. The fact that HTC denies everything and bastically says STFU and GTFO is pretty disheartening.

Well, as one who has used both Palm and Windows Moble, I think it's less that people are do-or-die WM fans, and more that most folks realize that this phone has amazing features, and that no phone is perfect.

A more accurate statement might be "I'm glad that there are relatively few folks on these boards who waste hours and hours of their lives on trashing a phone that doesn't meet their needs, rather than simply buying one that they like."

(Honestly, I could replace "HTC" with "Palm" and see this exact post on the treocentral boards...which is why I left there.)

[lgmayka]

For my own Touch Pro, this issue appears to be entirely battery-dependent.

With one battery that came with the Touch Pro, the device never locks up overnight. But when I switched to the second battery and left the device charging overnight, it locked up.