Does anyone else have a crack in the chrome?

[twe90kid]

this is what i got from ecare
did sprint offer to exchange your phone even when you got it from bestbuy?
any help is appreciated, i really don't want to get asurion into the situation unless needed

Thank you for contacting Sprint. I understand your concern regarding
the phone replacement.

The account details are reflecting that the Touch Pro phone has been
activated on the line #XXXX on December 26, 2008. So this phone is
still under 30 days replacement policy. You can easily replace the
phone by contacting the point of purchase. As the phone is not ordered
from our end, so it is not possible for us to replace the phone.

I understand that the nearest bestbuy from where you purchased the phone
is 50 miles away and it will be little inconvenience for you to visit
the point of purchase. Since you have purchased the phone from Best Buy
so they are liable for all the replacements with in 30 days. Had it
been possible for me to replace the phone from my end, I would have
happily done this.

Alternatively, you can replace the phone through the Total Equipment
Protection Program, added to your account. You can easily claim a
replacement phone under this program by calling our insurance
department, Asurion at 1-800-584-3666.

Asurion agent hours of operation are:

Monday through Friday, 7:00 a.m. - 9:00 p.m. (Central Time)

Saturday and Sunday 9:00 a.m. - 7:00 p.m. (Central Time)

There is a charge of $50.00 for replacing the phone. Considering the
inconvenience you have experienced I am offerring you a credit of $50.00
against the replacement phone. You may reply to this email with the
scanned copy of receipt reflecting the $50.00 charge and we will apply
the credit

Thank you again for contacting Sprint. We appreciate your business.