Re: Asuion replacements
 

Thats all I am getting on mine.

Re: Asuion replacements
 

they send me brand new touch pro. they never did send me tracking number.

Re: Asuion replacements
 

I filed my claim on Monday and should be receiving my package any minute now. Well i'm at work but my girl is at home waiting for me. :-)

Re: Asuion replacements
 

Yeah I got a freakin diamond as well. I called back and was told they would be shipping out a pro and a return kit for the diamond. It pissed me off after waiting so long to receive the wrong device, and ontop of that, to be told to wait another 7 to 10 business days. Everyone tells you something different, and they seem to have no idea what phones they ship out and when. Apparently they are well organized...


It seems to have no effect and makes no difference who you talk to. They cannot do anything additional for you, like actually send the correct device or even give you an accurate description of what phone and when it will be shipped to you.


As I am happy I do not have to buy this device over again, I am most disgusted and annoyed with this service that is called insurance. It is my first and last claim ever. I will make sure nothing ever happens to my new device, and if so, will try all other avenues before contacting Asurion again.

Re: Asuion replacements
 

Like i said earlier i don't believe it's them i just think you guys are rushing when placing your order and aren't making sure they are ordering the right phone when you make your claim. i filed my claim on monday and received my phone today. No problems whatsoever. This is by far the best one i have had as well with a build date of November 3, 2008.

Re: Asuion replacements
 

um. yeah I am rushing.. and thats why several other people received diamonds. In fact, someone I work with who ordered the touch pro brand new from sprint also received a diamond.

Besides, how I am reporting to Asurion has nothing to do with it. They have my account in front of them, they dont order whatever phone you ask for, they send, or are supposed to send, the same device that is already on your account.

Re: Asuion replacements
 

PM me and I will give you the Office of the CEO's number. They are the people who know what to do and can make about anything happen.

Re: Asuion replacements
 

Hmm, should I go get the extended warranty at Best Buy? Will they replace you with a non-refurb for non-water/physical damage without much hassle? It might be worth it if the price is right, not sure.

Re: Asuion replacements
 

i also had received the diamond as well but i visited sprints site and seen the touch pros are back in stock so i called asurion yesterday afternoon and was told that they do have them at the warehouse and my touch pro was sent out yesterday and i would be gtting it on monday so the best bet is to just call and check on your re-orders

Re: Asuion replacements
 

I called in today to get a replacement through asurion, and was told the pro is on back order, and have to wait 7-10 business days to get it. Hope its new.