Touch Pro Release Info (consolidated criticalaudioinc info)

[sherv]

Originally Posted by SkunkApe

^^ how did you get them to swap with your mogul?

A few weeks back I followed what a lot of other people did, I emailed sprint and wrote about the massive problems the Mogul had (after going through 2 of them) in terms of build quality, RAM, reliability, etc.

The first response was a "tough ****, *******" response, so I re-wrote the email and sent it again. Second time through I received a response that read as follows:

Dear ***

Thank you for contacting Sprint. I would be happy to assist you with the
problems you are having with the HTC Mogul not working properly.

I have taken the liberty of looking into your situation with the phone
issues you have been having with your HTC Mogul and I am pleased to
inform you that we are going to go ahead and let you switch out the HTC
Mogul you have with a new HTC Touch Pro, as per your request and all you
will have to do is pay the difference in the price. Also since you are
qualified for a $75.00 rebate we can apply that as well to your
purchase. However the phone that you are requesting is not available
until the 19th of October.

Now when you go to purchase the phone there are several ways to do so
you can:
go to Sprint.com and order the phone online
visit the store nearest you
or we can place the order for you.

You will have to pay for the phone when you order it. We will send a
return kit to you for the HTC Mogul and all the accessories that came
with it including the manual, battery, travel charger, and the leather
holster. and once we get that back we will reimburse you the money that
you paid for the phone and we will apply the $75.00 rebate that you
qualify for. Make sure that you send the return kit for your HTC Mogul
back to us within 10 days as to make the process move quickly. It takes
about 3 to 15 business days for the credit back to show on your account.

If there are anymore questions you have about this issue or others in
the future please feel free to call or email us. We are always happy to
help.

Thank you again for contacting Sprint. We appreciate your business.

[knlmwq]

Has anybody received a tracking number yet?

[iceninja]

Originally Posted by DOUBLEVISION

Just Got An Email Conformation From Sprint Telesales An Instead Of Charging Me What They Said They Was I Was Charged 564.95!!!! Wtf Is Wrong With Sprint Thats 155 Bucks More Than The Agreement Was. Im On Hold Dealing With This B.S. ANY ONE HAVE SUGGESTIONS ON WHAT TO DO?

Call retention. They did the same to me because they can't see what notes retention puts on your account. I was charged full price plus activation and shipping but getting all that credited by retention.

Ice

[bullet2300]

Originally Posted by knlmwq

Has anybody received a tracking number yet?

I was told we would not get a tracking number until tonight or tomorrow.

[iceninja]

Originally Posted by B Feelgood

Is everyone getting charged tax when they order through telesales?

Yes but I don't think they have a choice.

Ice

[Excheese]

Just went to a Sprint store in suburban Chicago and they have them in stock, but they can't sell them until Sunday. I called another store and they said a couple weeks.

The guy at the store that has it let me play around with one. I have been using a Treo (yech) as a carry over since my old 6700 died and the TP felt like an old friend. I can't get it until it shows up on their website, then my phone guy at work will order it right away.

[iceninja]

Originally Posted by Justin311

You guys need to quit *****ing....I just called and they're ordering it for me. I got lots of credits but they were owed to me - total cost out the door was a whopping $62.30. I have put up with a lot of BS, including 2 broken instincts, and lastly a bad Diamond. I had to go back to my old broken flip phone which only rings every ONCE in a while - and thats not caus eI have no friends lol.

But sprint IS A GOOD COMPANY and took care of it for me. They said its shipping after 11/2 which I think is reasonable, I should have it about 11/4 with overnight shipping. Whining that you don't have your "cool new phone" 3 days before its released is just childish IMHO. Sorry. Good luck on getting all of your phones, I'm excited to play with it

Well Put!!!

Ice

[s2000gtx]

Originally Posted by knlmwq

Has anybody received a tracking number yet?

i got my number but its hasnt been scanned yet, or if it has been scanned ups hasnt updated it yet..... but this is weird tho i was charged only 399.99 for the phone instead of 579.99.. im doin an 30 exhchange.... i spoke to retension and the lady was likeshe dont know why either and my contact was not resigned... so she was like, she dont know how come i got 200 off..

Product Details: HTC Touch PRO
Quantity: 1
Status: OMIM_FULFILLMENT
SKU: PPC6850SP
Promotion Code:




Order Cost Summary

Phone and Accessories Subtotal : $399.98
Account Fee : $18.00
Shipping Fee : $12.00
Estimated Tax : $34.61
Total : $464.59

[matthew23]

Originally Posted by Excheese

Just went to a Sprint store in suburban Chicago and they have them in stock, but they can't sell them until Sunday. I called another store and they said a couple weeks.

The guy at the store that has it let me play around with one. I have been using a Treo (yech) as a carry over since my old 6700 died and the TP felt like an old friend. I can't get it until it shows up on their website, then my phone guy at work will order it right away.

Heym which store in Chicago, if you don't mind me asking. i have called three in the city and they all say they don't have them in....

[nuprotocol]

Originally Posted by bullet2300

I was told we would not get a tracking number until tonight or tomorrow.

I started a thread for people to update us if they get a tracking number.