mogul for touch pro= my ***

[themuffinman]

Originally Posted by ndesent1

Ok i know imma get jumped on for this but here we go. I have a problematic mogul. (locks up on me at least 4 to 6 times a day, i miss calls, i miss texts, the keyboard has a mind of its own, and some more lil stuff). any ways i think because of the mutiple emails sprint is getting all of a sudden about moguls for touch pros they stop taking them seriously. This is my 3rd mogul in less then a year. I take it to the store and they have no clue whats wrong ( its just a sales store where i live and the nearest repair store is 2 hours away, i know i live in bumf*&k Arkansas) If i go to the do it yourself swap online i get a message that says they are out of my phone and cant do nothing for me. I emailed ecare 20 times in the last 2 weeks and they keep telling me take it to repair store....WTF...i just pissed off at the lack of service at the moment....and to add salt to the wound read these post about people getting them swtched no problems.....MY ***

I really think that sprint have some sort of scale to determine what kind of customer you are, so getting deals will differ from person to person. Like I have posted before, I have been with sprint for 7 to 8 years and they took care of me without me even having to ask. I email ecare and told them about the issues I was having with both my moguls. I specifically stated to them that I have never had them replaced or service and that I just wanted a good deal on a diamond and on a pro since I am not even halfway through my current contract. They replied to me stating that they will just replace both handsets with a diamond and a pro. I was like wtf? I already got my diamond which I let my girlfriend use and now I am just waiting for the pro.

[tangix2001]

Originally Posted by themuffinman

I really think that sprint have some sort of scale to determine what kind of customer you are, so getting deals will differ from person to person. Like I have posted before, I have been with sprint for 7 to 8 years and they took care of me without me even having to ask. I email ecare and told them about the issues I was having with both my moguls. I specifically stated to them that I have never had them replaced or service and that I just wanted a good deal on a diamond and on a pro since I am not even halfway through my current contract. They replied to me stating that they will just replace both handsets with a diamond and a pro. I was like wtf? I already got my diamond which I let my girlfriend use and now I am just waiting for the pro.

I thought the same thing, but in other threads it seems like people who have only been with Sprint with a short time (i.e., less than a year) are also getting preferential treatment. I've spoken to retentions and emailed ecare several times but I still haven't gotten anywhere with them.

[Racincason]

I have been working for over the last month to get mine exchanged out i have talked to about everyone under the sun. i work for sprint and my store is 3rd party so we cant authorize to exchange out for different devices. i have spent prolly over 10 hrs trying to chat online with sprint.com (awfull idea) and have had no luck. I called assurion and they can exchange me out for a Q9C or a Samsuck ACE. (yeah right) this is my 5th mogul in a year and im about to have to exchange th8is one out for the 6th i called national sales support today and talked to alady for about 20 min then got transfered to account services. the guy there was a lot of help he opend up a ticket for his managers (escalated services) and the manager is going to call me back tomarow. so we will see how that goes.

[groovdafied]

You know, people who do deserve the mogul to TP replacement are cheated out by people who call up retentions and lie to them that they are planning on canceling or beat around about false information on why their phone is "not working" and complain some more to where they get the TP at a discount price or for free.

With TP being a major success right now, Sprint has already anticipated that mogul users are going to try to take advantage of the protection service and cheat their way to getting a free phone. Doing so hurts people who deserve a replacement, who is pretty loyal to the mogul.

I'm actually calling up Sprint and asking them to curve the price for me if they would like me to renew my contract (it ends in February and I'm eligible for an upgrade in November $175 off). I'm not expecting the phone for free, but I would like to pay a reduced price on it though. AT&T has been making me an offer to switch to ppc phone or iPhone and that they were willing to negotiate handset pricing and service pricing. So you can imagine amount of choice I have. I like sprint a lot, and I think their 99$ everything plan is excellent and would like to continue using sprint and possibly get a TP soon. I'm in no rush, because my Mogul is doing just fine. I will replace it if I need to, but I'm not expecting a free phone from them.

So in general, you can say thanks to the cheaters and scammers who are bribing their way through Sprint to get a TP.

[lili4311]

I'm currently on my 5th Mogul, about to get my 6th in less than 6 months! Only because I go straight to the repair place after I find ANYTHING wrong with my phone though :P Same keyboard bs too. Anyways, I sent Sprint a detailed email about my frustrations a few days ago, and they immediately agreed to switch me into a Diamond or Pro. Now I just have to call the lady taking care of me, and I get my phone ordered on Monday. I think that being a Premier customer helps too, and I've only been with them for 2 years...