Insurance Replacement?

[drexappeal]

Originally Posted by twizt3d

yep..... i got pwned...... im calling cs now.... just received this in an email.... the rep was probably high on something over in india

Dear ***** ********

Your recent Sprint order tm-tset-21494425 is on hold.

Order Line Details
----------------------------------
Product Details: HTC Touch
Quantity: 1
Status: ORDER_VERIFICATION
SKU: MP6900SP
Promotion Code:



We apologize for the delay and inconvenience.

To complete your order, we need to gather additional information from you. Please call Sprint Order Support at 866-860-6301 at your earliest convenience so that we may gather the necessary information to proceed with your order.

You may contact us during the following business hours:
Monday to Friday: 8:00am EST - 11:00pm EST
Saturday: 9:00am EST - 9:00pm EST.

Our goal is to provide you with the highest level of customer service possible. We thank you for interest in Sprint and look forward to serving you in the future.

Thank you for business,
Sprint Order Support


***Please retain a copy of this email for your records.***

Federal Equal Credit Opportunity Notice: The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract)& because all or part of the applicant's income derives from any public assistance program& or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning this creditor is the Federal Trade Commission, Equal Credit Opportunity, Washington, D.C. 20580




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Yup. Retentions wouldn't even upgrade me to the Touch Pro because it wasn't avaialble yet. Well, it was good to dream of earlier than expected release. I'll just wait patiently until next month. Good news is, retentions hooked me up with Airave because of the poor signal in my house.

[TheRealHotshot]

Originally Posted by drexappeal

Yup. Retentions wouldn't even upgrade me to the Touch Pro because it wasn't avaialble yet. Well, it was good to dream of earlier than expected release. I'll just wait patiently until next month. Good news is, retentions hooked me up with Airave because of the poor signal in my house.

Did sprint give you the airave unit free or the unit free with free service of the unit?

[drexappeal]

Originally Posted by Not_A_Stain

Did sprint give you the airave unit free or the unit free with free service of the unit?

Let's just say, I've had a good experience with Sprint CS ever since Dan Hesse became CEO. Nothing but good things to say because comparing my issues from 6/07 (and how they were resolved or not until 12/07) vs. 1/08 issues to now (and how they were resolved)...Night and Day.


You've got pm.

[twizt3d]

yea i just need to request a tape pull and i get my touch pro free according to the person that told canceled my order for me....

[drexappeal]

Originally Posted by twizt3d

yea i just need to request a tape pull and i get my touch pro free according to the person that told canceled my order for me....

Nice. If it's that easy for them to pull QA tape nowadays, makes things that much easier.

[Baffles]

Any word on how that turned out?

[allanak]

Originally Posted by SirNathaniel

How to get your phone replaced with the new model, free of charge using insurance:

1) your (I'm assuming insured) mogul is dead, bricked, damaged beyond repair, whatever, just as long as it is completely inoperable

2) the store has no moguls on hand, (after a few weeks of no significant sales, htc recalls them to the warehouse wen the new model, in this case, pro is out, as it is the replacement)

3) obviously, they have to have a touch pro on hand

I know this by experience, my 6600 died of blackscreen of death barely a month after the release of the 6700, they replaced it with a 6700. my 6700 died about 5 months after mogul launch, I got a mogul. This was all free of charge.

+1 for this. I did the same for Apache to Mogul when my USB connector was having issues. Took it to repair center, came back in an hour and was told "we couldn't repair your phone, but here's a 6800 instead." I was stoked...I plan on doing the same for the Raphael now that my Mogul is having some strange hardware problems. BTW, I was out of contract then and am still out of contract now. So hopefully, I can get a free Touch Pro and if/when some crazy WiMAX phone comes out, I'm all over it.

[TheRealHotshot]

Originally Posted by allanak

+1 for this. I did the same for Apache to Mogul when my USB connector was having issues. Took it to repair center, came back in an hour and was told "we couldn't repair your phone, but here's a 6800 instead." I was stoked...I plan on doing the same for the Raphael now that my Mogul is having some strange hardware problems. BTW, I was out of contract then and am still out of contract now. So hopefully, I can get a free Touch Pro and if/when some crazy WiMAX phone comes out, I'm all over it.

Ok I have a question. I have a mogul and the keyboard is acting a fool. I have insur. If I walk in the service center will they fix my phone for free? And if they don't fix the phone and have to give me a new phone will I have to pay the duc. Or is it free since I have insur.?

[Baffles]

You only have to pay the deductible if you make a claim through Asurion. You only have to make a claim if the phone is lost/stolen or has heavy physical damage.

[TheRealHotshot]

Originally Posted by Baffles

You only have to pay the deductible if you make a claim through Asurion. You only have to make a claim if the phone is lost/stolen or has heavy physical damage.

O ok. So I should be able to go in to a service repair store and they fix it for free or replace it for free right? Had a friend who had a problem didn't have insur had to pay 55 since they couldn't fix it. My keyboard only works sometimes. Have a hard time typing. And seeing since "O" is an vowel a lot of word use it lol.