Phone died :\

[sparky1_2007]

Hey guys, my phone died after about a year of ownership, it doesn't seem to charge, respond to hard reset, or anything.

Is there anything i can do to get this thing to work again? or am i SOL?

[Dr.8820]

if it's under a year, swing by a sprint store. if it's over a year and you have tep, call asurion. if it's over a year and you don't have tep, you're sol. (tep= total equipment protection)

EDIT: just saw you've got verizon..my bad!

[sparky1_2007]

Originally Posted by Dr.8820

if it's under a year, swing by a sprint store. if it's over a year and you have tep, call asurion. if it's over a year and you don't have tep, you're sol. (tep= total equipment protection)

EDIT: just saw you've got verizon..my bad!

It's no problem, im gonna take it into a verizon store soon, i think i got it less than a year ago, around september-ish, so hopefully i'll be able to get a replacement from the verizon store or something.

Thanks for the help

[Mswezey]

If there is no physical damage to the phone(no cracked screeen, ect.... just normal wear and tear) and no water damage then there is no need to call asurion.

Go to a Sprint store and they will replace it for free.

[Nunim]

Originally Posted by Mswezey

If there is no physical damage to the phone(no cracked screeen, ect.... just normal wear and tear) and no water damage then there is no need to call asurion.

Go to a Sprint store and they will replace it for free.

I tried this today with a TP with a dead touch screen, I had just gotten this as a replacement from Assurion last monday (8 days ago, they only will warranty 7 days), Sprint store said call Asurion. Called #2 and was able to get a rep to do advanced exchange, unfortunately no TP1 or 2 in stock so I'm stuck going to a store tomorrow and see if they have a loaner phone.

In my opinion, always call, avoid the store at all costs, they're extremely unhelpful and try to give you the reach around at all times.

[austin420]

Originally Posted by Nunim

I tried this today with a TP with a dead touch screen, I had just gotten this as a replacement from Assurion last monday (8 days ago, they only will warranty 7 days), Sprint store said call Asurion. Called #2 and was able to get a rep to do advanced exchange, unfortunately no TP1 or 2 in stock so I'm stuck going to a store tomorrow and see if they have a loaner phone.

In my opinion, always call, avoid the store at all costs, they're extremely unhelpful and try to give you the reach around at all times.

personally im not a fan of the reach around either. its not that per se, but more whats going on behind!. i hope you meant they always give you the run around, cuz if not, id avoid that store altogether!

[Dr.8820]

Originally Posted by austin420

personally im not a fan of the reach around either. its not that per se, but more whats going on behind!. i hope you meant they always give you the run around, cuz if not, id avoid that store altogether!

this is the quote of the day, made me have to use the bathroom lmao!

[(ô¿ò)]

Originally Posted by sparky1_2007

Hey guys, my phone died after about a year of ownership, it doesn't seem to charge, respond to hard reset, or anything.

Is there anything i can do to get this thing to work again? or am i SOL?

1st) Have you tried a fully charged battery? (If no power or locks continue down if not get one and try it)

2nd) is the white moisture indicators RED or Pink?..(If yes you have corrosion)

Open phone up and clean with alcohol and a small paint brush or take to a repair shop..

3) Have you noticed any screen or intermittent differences lately? (if yes you might need a new FLEX ribbon) They short out on the frame when they wear the coating off.. Replace the one that connects the 2 together.

4) Must have received a surge or power glitch lately (any storms lately)
5) Cracked or popped loose parts inside from dropping.. Repair..
6) Can you read and retrieve your data with a computer and Active Sync? (If so DO IT ASAP)

All else fails get another one and start replacing parts..or simple yet get another phone and save that one for parts if you get the same model. (cheap on ePay in mean ebay..)

Hope this helps ya..or send to my store and ILL fix ya up for a price but would not know till I check it out// Usually around 25 to 85 bucks plus parts

[sparky1_2007]

I ended up taking the phone into the verizon store and got a replacement sent out because the phone is still in warranty.

Thanks for the help guys

[mongoose0318]

My screen on the vzw touch pro just stopped responding in one area -- just curious which phone they replaced yours with?