Quote:
Originally Posted by Mswezey
If there is no physical damage to the phone(no cracked screeen, ect.... just normal wear and tear) and no water damage then there is no need to call asurion.
Go to a Sprint store and they will replace it for free.
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I tried this today with a TP with a dead touch screen, I had just gotten this as a replacement from Assurion last monday (8 days ago, they only will warranty 7 days), Sprint store said call Asurion. Called #2 and was able to get a rep to do advanced exchange, unfortunately no TP1 or 2 in stock so I'm stuck going to a store tomorrow and see if they have a loaner phone.
In my opinion, always call, avoid the store at all costs, they're extremely unhelpful and try to give you the reach around at all times.