Sprint $199.99 TP2 Success! - Page 3

furrycnorm · #1 (**permalink**) 11-25-2009, 10:01 PM

I have a Touch Pro. I want a Touch Pro 2. I have read online that Verizon has the Touch Pro 2 for 199.99 with 2 year agreement and that Sprint was price matching. This is the convo that I just had with Sprint. Hope this helps.

20:28:21 :

Connected to sprint.ehosts.net

20:28:21 :

Session ID:

20:28:21 :

Norman: Initial Question/Comment: upgrading phone

20:28:27 :

Please wait and the next available account specialist will be with you shortly.

20:28:27 :

You are next in queue...

20:28:32 :

Joan K has joined this session!

20:28:32 :

Thank you for contacting Sprint. My name is Joan. Your reference Number for this chat session is

20:28:49 :

Joan K: I am glad to assist you with this.

20:28:56 :

Norman: Hey Joan. I am interested in upgrading my handset.

20:29:08 :

Norman: I would like to purchase a Touch Pro 2

20:29:17 :

Joan K: Sure. May I have a few moments to open our account?

20:29:24 :

Norman: No problem

20:30:37 :

Joan K: May I know which line you want to upgrade the handset?

20:30:45 :

Norman:

20:31:22 :

Joan K: Thank you. Please allow me a few moments to provide the details.

20:31:26 :

Norman: ok

20:32:37 :

Joan K: Thank you for your patience.

20:32:45 :

Norman: no problem

20:33:02 :

Joan K: You can upgrade for the new handset on the online account for the line

20:34:41 :

Joan K: You can upgrade the handset by calling us at (866) 789-8292.

20:35:08 :

Norman: I see the price is 349.99 with the upgrade and 2 year agreement. Verizon has the same deal for 199.99 and I heard from a sprint representative that you are price matching this. What do I have to do to get this price?

20:35:32 :

Joan K: May I know the handset model?/

20:35:42 :

Norman: Htc Touch Pro 2

20:36:17 :

Joan K: Let me check the price for this.

20:36:22 :

Norman: Thanks Joan

20:39:12 :

Joan K: Yes, the price of this handset is $349.99 offered by Sprint. I am sorry, it is not possible to match the price with other service provider.

20:40:49 :

Norman: What number do I call to cancel my Sprint account?

20:42:23 :

Joan K: I appreciate your long term association with us. So I can offer you $50.00 waiver and upgrade fee and free shipment for the new handset.

20:43:24 :

Norman: I appreciate the offer but that is still $100.00 more than Verizon. I love sprint and have been a customer for 7 years but $100 is $100

20:43:47 :

Norman: I was also told by another representative that Sprint was matching the $199.99 price

20:44:49 :

Joan K: I am sorry, if it would have been possible. I must have done this for you. Still let me check what I can do for you.

20:45:02 :

Norman: ok

20:47:09 :

Joan K: Thank you for staying with me.

20:48:59 :

Joan K: I can offer $100.00 more for the handset. I cam sorry, there is no more credit can be offered for this handset.

20:49:22 :

Norman: So what would the price be

20:49:45 :

Joan K: Let me provide the final price for the handset.

20:52:10 :

Joan K: Thank you for staying with me. The final price for the handset will be $199.99.

20:53:00 :

Joan K: And after activating the handset, we will apply the credit for the upgrade fee and shipping charges.

20:53:34 :

Norman: Thanks Joan, and how do I go about purchasing this phone?

20:55:00 :

Joan K: You can visit to Sprint store or can call at (866) 789-8292 for the handset order. I have put a detailed note on the account for the offer as well.

20:56:19 :

Norman: What do I say to them on the phone to make sure they see the note and get the 199.99 price?

20:57:30 :

Joan K: You can refer my notes by for the handset credit.

20:57:56 :

Norman: Thanks Joan

20:58:05 :

Joan K: Is there anything else I can assist you with?

20:58:16 :

Norman: That is it. Have a Happy Thanksgiving

20:58:30 :

Joan K: Same to you.