Originally Posted by apristel (Post 1363036)

Cool beans. Congrats, you'll love it.

Originally Posted by furrycnorm (Post 1363026)

I have a Touch Pro. I want a Touch Pro 2. I have read online that Verizon has the Touch Pro 2 for 199.99 with 2 year agreement and that Sprint was price matching. This is the convo that I just had with Sprint. Hope this helps.


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Norman: Initial Question/Comment: upgrading phone


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Joan K: I am glad to assist you with this.


Norman: Hey Joan. I am interested in upgrading my handset.


Norman: I would like to purchase a Touch Pro 2


Joan K: Sure. May I have a few moments to open our account?


Norman: No problem


Joan K: May I know which line you want to upgrade the handset?


Norman:


Joan K: Thank you. Please allow me a few moments to provide the details.


Norman: ok


Joan K: Thank you for your patience.


Norman: no problem


Joan K: You can upgrade for the new handset on the online account for the line



Joan K: You can upgrade the handset by calling us at (866) 789-8292.


Norman: I see the price is 349.99 with the upgrade and 2 year agreement. Verizon has the same deal for 199.99 and I heard from a sprint representative that you are price matching this. What do I have to do to get this price?


Joan K: May I know the handset model?/


Norman: Htc Touch Pro 2


Joan K: Let me check the price for this.


Norman: Thanks Joan


Joan K: Yes, the price of this handset is $349.99 offered by Sprint. I am sorry, it is not possible to match the price with other service provider.


Norman: What number do I call to cancel my Sprint account?


Joan K: I appreciate your long term association with us. So I can offer you $50.00 waiver and upgrade fee and free shipment for the new handset.


Norman: I appreciate the offer but that is still $100.00 more than Verizon. I love sprint and have been a customer for 7 years but $100 is $100


Norman: I was also told by another representative that Sprint was matching the $199.99 price


Joan K: I am sorry, if it would have been possible. I must have done this for you. Still let me check what I can do for you.


Norman: ok


Joan K: Thank you for staying with me.


Joan K: I can offer $100.00 more for the handset. I cam sorry, there is no more credit can be offered for this handset.


Norman: So what would the price be


Joan K: Let me provide the final price for the handset.


Joan K: Thank you for staying with me. The final price for the handset will be $199.99.


Joan K: And after activating the handset, we will apply the credit for the upgrade fee and shipping charges.


Norman: Thanks Joan, and how do I go about purchasing this phone?


Joan K: You can visit to Sprint store or can call at (866) 789-8292 for the handset order. I have put a detailed note on the account for the offer as well.


Norman: What do I say to them on the phone to make sure they see the note and get the 199.99 price?


Joan K: You can refer my notes by for the handset credit.


Norman: Thanks Joan


Joan K: Is there anything else I can assist you with?


Norman: That is it. Have a Happy Thanksgiving


Joan K: Same to you.


Joan K: Please complete a brief survey about your chat experience after ending this chat.