I have a Touch Pro. I want a Touch Pro 2. I have read online that Verizon has the Touch Pro 2 for 199.99 with 2 year agreement and that Sprint was price matching. This is the convo that I just had with Sprint. Hope this helps.
20:28:21 :
Connected to sprint.ehosts.net
20:28:21 :
Session ID:
20:28:21 :
Norman: Initial Question/Comment: upgrading phone
20:28:27 :
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20:28:27 :
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20:28:32 :
Joan K has joined this session!
20:28:32 :
Thank you for contacting Sprint. My name is Joan. Your reference Number for this chat session is
20:28:49 :
Joan K: I am glad to assist you with this.
20:28:56 :
Norman: Hey Joan. I am interested in upgrading my handset.
20:29:08 :
Norman: I would like to purchase a Touch Pro 2
20:29:17 :
Joan K: Sure. May I have a few moments to open our account?
20:29:24 :
Norman: No problem
20:30:37 :
Joan K: May I know which line you want to upgrade the handset?
20:30:45 :
Norman:
20:31:22 :
Joan K: Thank you. Please allow me a few moments to provide the details.
20:31:26 :
Norman: ok
20:32:37 :
Joan K: Thank you for your patience.
20:32:45 :
Norman: no problem
20:33:02 :
Joan K: You can upgrade for the new handset on the online account for the line
20:34:41 :
Joan K: You can upgrade the handset by calling us at (866) 789-8292.
20:35:08 :
Norman: I see the price is 349.99 with the upgrade and 2 year agreement. Verizon has the same deal for 199.99 and I heard from a sprint representative that you are price matching this. What do I have to do to get this price?
20:35:32 :
Joan K: May I know the handset model?/
20:35:42 :
Norman: Htc Touch Pro 2
20:36:17 :
Joan K: Let me check the price for this.
20:36:22 :
Norman: Thanks Joan
20:39:12 :
Joan K: Yes, the price of this handset is $349.99 offered by Sprint. I am sorry, it is not possible to match the price with other service provider.
20:40:49 :
Norman: What number do I call to cancel my Sprint account?
20:42:23 :
Joan K: I appreciate your long term association with us. So I can offer you $50.00 waiver and upgrade fee and free shipment for the new handset.
20:43:24 :
Norman: I appreciate the offer but that is still $100.00 more than Verizon. I love sprint and have been a customer for 7 years but $100 is $100
20:43:47 :
Norman: I was also told by another representative that Sprint was matching the $199.99 price
20:44:49 :
Joan K: I am sorry, if it would have been possible. I must have done this for you. Still let me check what I can do for you.
20:45:02 :
Norman: ok
20:47:09 :
Joan K: Thank you for staying with me.
20:48:59 :
Joan K: I can offer $100.00 more for the handset. I cam sorry, there is no more credit can be offered for this handset.
20:49:22 :
Norman: So what would the price be
20:49:45 :
Joan K: Let me provide the final price for the handset.
20:52:10 :
Joan K: Thank you for staying with me. The final price for the handset will be $199.99.
20:53:00 :
Joan K: And after activating the handset, we will apply the credit for the upgrade fee and shipping charges.
20:53:34 :
Norman: Thanks Joan, and how do I go about purchasing this phone?
20:55:00 :
Joan K: You can visit to Sprint store or can call at (866) 789-8292 for the handset order. I have put a detailed note on the account for the offer as well.
20:56:19 :
Norman: What do I say to them on the phone to make sure they see the note and get the 199.99 price?
20:57:30 :
Joan K: You can refer my notes by for the handset credit.
20:57:56 :
Norman: Thanks Joan
20:58:05 :
Joan K: Is there anything else I can assist you with?
20:58:16 :
Norman: That is it. Have a Happy Thanksgiving
20:58:30 :
Joan K: Same to you.
20:58:35 :
Joan K: Please complete a brief survey about your chat experience after ending this chat.