TP2 not working

[xx8josh9xx]

okay my phone isnt working at all anymore, i was running spb mobile and my phone kept freezing, i couldnt do anything, so i did a hard reset, took off the back and pressed the red button, now when i turn it on i get the lights at the bottom working, the tp2 loading screen, and the bright light (another screen), then all black......any help?? thanks

[neudof]

when you did the hard reset did you get the message that you will erase all information on the device? if not you have not done the "Hard" reset properly.

[WARMACHN]

I have the same problem and was told by other members the phone needs to be replaced... I hard reset my phone and still when am on a call some times they stop hearing me and the back light turns off but the lights in the bottom stay lit. I open the key board and the lights go on as well. but the back light would not go on. unless I pull the battery out of the phone. I haven't changed it yet...

[xx8josh9xx]

I tried doing another hard reset, and it worked....sorry on being so slow on getting back