Sprint just won't budge on a 6.5 release date. - Page 2

SolApathy · #11 (**permalink**) 10-26-2009, 12:35 AM

I work for a major carrier & I know how the system works. The agents he is speaking to are the last to find out information like this. Not to mention (contrary to popular belief) the 6.5 update is the last of their concerns. There are so many things ahead of updating the OS on a working phone, not to mention the release of other devices with 6.5 for the sole purpose of selling that particular feature.

If you want updates on 6.5 releases you need to be talking with the marketing folks, not the front-line agents & "retention specialists". The problem is, they don't have any reason to speak with us. 95% of the time when someone gets a obscure piece of information it's just BS so the agent can get the customer off his phone so it doesn't run up his CAHT (Call Average Handle Time). He will gladly take the hit on his FCR/FTR (first Call Resolution/First Time Resolution) if you decide to call back to ask someone else, who in turn will read the notes & go "OMG, one of THOSE ppl" lol and tell you what the last agent did (if hey are smart enough to pull up the history).

jewnas · #12 (**permalink**) 10-26-2009, 01:49 AM

Surprisingly, I am relatively happy with the overall performance of the stock rom. I don't know if I have low expectations because of the rock the TP1 was before flashing and fixing, or if the TP2 has honestly worked out most of the kinks the TP1 had.

SporkLover · #13 (**permalink**) 10-26-2009, 07:17 AM

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

Quote:

Originally Posted by Rafy0003

Do you really seriously think SPRINT makes these upgrades? Honestly look at the box and see who manufacture's the device, It is Htc, Do not blame Sprint as they only provide service not manufacture nor build Upgrades, The best they can do is tell Htc to hurry up, You should be contacting Htc, Sprint does not let employee's know of anything as far as updates until it is released. If you want that visit Htc.com/support

do not forget that the carriers do modify and provide their own customizations for the phone's OS.

**chronster** · #14 (**permalink**) 10-26-2009, 09:42 AM

Quote:

Originally Posted by jewnas

Surprisingly, I am relatively happy with the overall performance of the stock rom. I don't know if I have low expectations because of the rock the TP1 was before flashing and fixing, or if the TP2 has honestly worked out most of the kinks the TP1 had.

^this

chappy · #15 (**permalink**) 10-26-2009, 09:47 AM

Quote:

Originally Posted by SolApathy

Here's a news flash for you....

The people you are talking to have no information on the 6.5 upgrade road-map for Sprint. All they can say is sorry & offer you the option to return the device.

Once the unlocker is released it will be moot. I don't understand the level of impatience on the forums.

100% agreement with this post. The people you are talking to have no idea on this kind of stuff, and not to mention, who cares about an official release? Between ppcg, ep/td and xda, why in gods name would you need to wait on an official release? By the time the official release comes out anyway, the custom versions will be months ahead.

xconwayx · #16 (**permalink**) 10-26-2009, 10:21 AM

Quote:

Originally Posted by chappy

100% agreement with this post. The people you are talking to have no idea on this kind of stuff, and not to mention, who cares about an official release? Between ppcg, ep/td and xda, why in gods name would you need to wait on an official release? By the time the official release comes out anyway, the custom versions will be months ahead.

You are exactly correct in that line of thinking! I wouldn't mind if Sprint was like here have fun. But I know our Chefs here will cook us up some amazing Roms.

**redd214** · #17 (**permalink**) 10-26-2009, 10:31 AM

not to mention the fact that even the official 6.5 upgrades will probably be LEAKED b4 the carriers even make them available

The Sapient · #18 (**permalink**) 10-26-2009, 10:41 AM

Quote:

Originally Posted by SolApathy

Here's a news flash for you....

The people you are talking to have no information on the 6.5 upgrade road-map for Sprint. All they can say is sorry & offer you the option to return the device.

Never mind that a CSR is not going to know the date. The OP's letter to Sprint demanded the actual release of 6.5 on his phone. How is a CSR supposed to arrange that?

**chronster** · #19 (**permalink**) 10-26-2009, 11:35 AM

Look at the latest MR for the TP. It didn't have anything that we didn't already get our hands on months in advance. Relying on sprint for the latest 6.5 update is senseless. Just hang in there for the custom roms. They will come sooner, and more than likely be just as good if not better.

ebmorgan · #20 (**permalink**) 10-26-2009, 12:59 PM

Quote:

Originally Posted by The Sapient

Never mind that a CSR is not going to know the date. The OP's letter to Sprint demanded the actual release of 6.5 on his phone. How is a CSR supposed to arrange that?

Go back and read it again...

"Original Question: What is the release date for the Touch Pro2's Windows Mobile 6.5 update?"