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-   -   Sprint now replacing Touch Pro w/ Touch Pro 2! (http://forum.ppcgeeks.com/showthread.php?t=89678)

fuzzybabybunny 10-12-2009 02:25 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by pzztgotbagz (Post 1231850)
OK so i just got off the phone with my local indirect dealer. Was informed that you can swap the device for a TP2, Snap , Tour, 8330 and there were a few others. At first he was like huh touch pro then i said HTC touch Pro and he was like of ya here is the list. He also informed me that there is currently a shortage in the warehouse of devices. Exact wording was as soon as i hit submit i got an error stating the warehouse was currently out of stock.So if any of you are told this they arent lying. Im pretty sure unless the store has a TP1 in stock they will not replace it nor order a replacement TP1. This information has came direct from sprint corporate. The indirect i deal with is uber cool and never lies.
I'm a bit confused on why the TP2 being out of stock matters - can't they just place an order for a TP2 anyway and call you when it comes back in stock and gets there? In the meantime if your original TP is critically broken they could just give you a loaner phone, right?

abdeviation 10-12-2009 02:31 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by trmitche2 (Post 1231961)
4. Anyone know if the (most commonly available, unbranded) desktop charging cradle for my TP will fit the TP2?
Most likely it will not as the TP2 is wider....but really depends on how the cradle is designed. If there are "walls" to the left and right, it certainly will not fit

bookerx3 10-12-2009 02:37 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by fuzzybabybunny (Post 1232025)
I'm a bit confused on why the TP2 being out of stock matters - can't they just place an order for a TP2 anyway and call you when it comes back in stock and gets there? In the meantime if your original TP is critically broken they could just give you a loaner phone, right?
That is what I was assuming also. When I asked the rep on the phone to just place an order or put me on a waiting list they said they did not have that option. What their order screen had was the option to order now, and once clicked it told them that it was out of stock. They said there was no waiting list nor idea when it would be restocked.

So my only option was to check back in later to see if it was restocked or not yet.

pzztgotbagz 10-12-2009 02:38 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by fuzzybabybunny (Post 1232025)
I'm a bit confused on why the TP2 being out of stock matters - can't they just place an order for a TP2 anyway and call you when it comes back in stock and gets there? In the meantime if your original TP is critically broken they could just give you a loaner phone, right?
They did order the replacement i was just letting people know that the warehouse was out of stock...I know how people complain when they say its out of stock but this time it really is and yes the dealer i deal with was able to order it, but no they did not have an eta of replinishment.

pzztgotbagz 10-12-2009 02:40 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
and remember as preiously stated it seems that ONLY repair centers are currently participating in the program.

fuzzybabybunny 10-12-2009 02:50 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by pzztgotbagz (Post 1232064)
They did order the replacement i was just letting people know that the warehouse was out of stock...I know how people complain when they say its out of stock but this time it really is and yes the dealer i deal with was able to order it, but no they did not have an eta of replinishment.
Hmmm... damn. But they are replacing it with a brand spanking new TP2 in the box, right? Or are we all going to be waiting for refurbished TP2s to get back in stock?

abdeviation 10-12-2009 02:51 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
I've ****ing lost count, i think i'm holding on to my fifth/sixth TP now. This phone used to be the subject of everyone's wet dreams. Now, we're all trying to get rid of it.

Ice Cold 10-12-2009 04:18 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
My Brand new Touch Pro 2 arrived today!!!! Epic awesome.

I tried going the service exchange route at the Sprint store and got shot down.

So I called in, Rep said ok, I extended my contract from 2/2011 to 10/2011 and got a FREE!!! Touch Pro 2 and I get to keep my Touch Pro 1.

EPIC!!!!!

Dance.

m3evo 10-12-2009 04:43 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by Ice Cold (Post 1232295)
My Brand new Touch Pro 2 arrived today!!!! Epic awesome.

I tried going the service exchange route at the Sprint store and got shot down.

So I called in, Rep said ok, I extended my contract from 2/2011 to 10/2011 and got a FREE!!! Touch Pro 2 and I get to keep my Touch Pro 1.

EPIC!!!!!

Dance.

When and what department did you speak with? They also required you to extend your contract too to get the TP2? Did they send it to your house or did you have to go to a repair center to pick it up?

trmitche2 10-12-2009 04:43 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Ice - When did you make that call?

Also, what complaints/problems did you declare with your TP1?

Magoo_215 10-12-2009 05:02 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
If my my phone zooms in while listenin to music while being on the internet defective? If so I should be callin right cuz it impossible to be on any site while listenin to music.... yea this is the TP1 too.

toviaheli 10-12-2009 05:41 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by bookerx3 (Post 1232061)
That is what I was assuming also. When I asked the rep on the phone to just place an order or put me on a waiting list they said they did not have that option. What their order screen had was the option to order now, and once clicked it told them that it was out of stock. They said there was no waiting list nor idea when it would be restocked.

So my only option was to check back in later to see if it was restocked or not yet.
I can confirm, I looked at the screen in store when they were trying to replace my TP. The program only gave the one option to order now.

radar369 10-12-2009 06:50 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Question, when you guys took your phone to sprint to get them repaired/replaced did they actually check your phones or did they just offer another one?! Just curious!

trmitche2 10-12-2009 07:07 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Answer for Radar369: They check like crazy in my experience.

We are devolving into all questions and no answers in this thread. If anyone gets a chance, I'd really like some feedback on the questions I asked in post #159 on the previous page. Thanks.

fkwrig2 10-12-2009 07:20 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by radar369 (Post 1232650)
Question, when you guys took your phone to sprint to get them repaired/replaced did they actually check your phones or did they just offer another one?! Just curious!
My touchscreen completely crapped out.. probably because the outer layer is peeling off at one corner, so I handed the store rep a paper list of my problems and she immediately told me that the policy has changed on these phones, then she went to the backroom to check on something. When she came back, she handed me my phone back and offered to replace it with the Snap or Treo Pro, or order another refurb TP1. So no, my phone was not "checked," but it's pretty obvious that the touchscreen doesn't work.

blazin-asian 10-12-2009 07:21 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by radar369 (Post 1232650)
Question, when you guys took your phone to sprint to get them repaired/replaced did they actually check your phones or did they just offer another one?! Just curious!
i told them that the phone overheats in my pocket especially when data is activated. i simply told them that im worried its going to burn me and they went and tested my battery. 15 minutes later, the tech came and told me that they were told to recommend against replacing the TP with another one and basically offered me any phone i wanted. naturally, i came for the TP2 :D

good luck!

solarflarex 10-12-2009 08:15 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Just give them the big list of all the crap you experience on a daily basis with the tp1. If you are not having these problems then you are very very unlucky. The day before I got a replacement tp2 they replaced my tp1 with another that had virtually the same issues mine did. cept the kb was working again.

Common tp problems:

1. Battery sucks ballz
2. Heating issues bigtime
3. Dropped calls
4. laggy keyboard input/broken keyboard ribbon
5. touch screen laggy/nonresponsive/bad response to touch
6. voicecmd crashing
7. bluetooth sound/connection issues
8. delayed ring
9. slow.. slow.. slow.. internet non/functional browsing. The mogul was better!

Did I leave any out?

oops camera issues. Sometimes the camera takes minutes to load and the time from pressing click to picture taken is way too long.

WisdomWolfX 10-12-2009 08:19 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by radar369 (Post 1232650)
Question, when you guys took your phone to sprint to get them repaired/replaced did they actually check your phones or did they just offer another one?! Just curious!
I walked in and told them my keyboard wasn't working again, this is my third touch pro. They put me on the list and I waited. When I got to a person they sat me down and the first thing the guy said was, "We can put you in a Treo Pro or an HTC Snap." I told him that neither of those phones met my needs, but I couldn't keep coming back to the store with issues either. I asked about the Touch Pro2 and although I got some pushback at first I did eventually get him to order it.

That was Friday. Today I practically tripped over the box from Sprint on my way out the door. I received a NIB TP2. The only thing that sucks is that I've had to activate it and tweak it between breaks at work. :)

zillanilla 10-12-2009 08:53 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by WisdomWolfX (Post 1232823)
I walked in and told them my keyboard wasn't working again, this is my third touch pro. They put me on the list and I waited. When I got to a person they sat me down and the first thing the guy said was, "We can put you in a Treo Pro or an HTC Snap." I told him that neither of those phones met my needs, but I couldn't keep coming back to the store with issues either. I asked about the Touch Pro2 and although I got some pushback at first I did eventually get him to order it.

That was Friday. Today I practically tripped over the box from Sprint on my way out the door. I received a NIB TP2. The only thing that sucks is that I've had to activate it and tweak it between breaks at work. :)
That's awesome! I kinda feel bad for the folks that were not able to get there upgrade/repair replacement, but you know what they say about the early or lucky birds lol. I received a refurb today, that ended up being defective. With no raising of the voice or throwing a tantrum, I was told that I should be receiving a new in box version if I can hold out till Wednesday. Looking at the Youtube reviews, I'm not really getting a whole lot extra (besides a better chance at a functional phone)since the NIB only comes with a charger and screen protector (no case/headphones)

WisdomWolfX 10-12-2009 09:11 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by zillanilla (Post 1232905)
That's awesome! I kinda feel bad for the folks that were not able to get there upgrade/repair replacement, but you know what they say about the early or lucky birds lol. I received a refurb today, that ended up being defective. With no raising of the voice or throwing a tantrum, I was told that I should be receiving a new in box version if I can hold out till Wednesday. Looking at the Youtube reviews, I'm not really getting a whole lot extra (besides a better chance at a functional phone)since the NIB only comes with a charger and screen protector (no case/headphones)
You are right about that. Not even a microsd card. That last part will sting for people getting this as a first time phone, but it's not that big a deal. I just like having the box because all my phone's usually end up on ebay when it comes time for an upgrade (excluded cases such as this one of course) and the box is helpful. I really like this phone. It feels solid and well-built, neither of which I could say about my Touch Pro (stupid squeaky case).

DarkLord 10-12-2009 09:12 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by radar369 (Post 1232650)
Question, when you guys took your phone to sprint to get them repaired/replaced did they actually check your phones or did they just offer another one?! Just curious!
they actually checked mine. and didn't find anything wrong but as soon as i told them it was my 4th TP, a refurb and i had gotten from them a month earlier, the tech immediately talked to the manager and then told me i would have a TP2 in about 5 days.

cmajewsk 10-12-2009 09:57 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by PhantomApolyon (Post 1227780)
mmmm...rant

Lets face the facts here though for a second.....

FACT: It went out of stock so quickly because the policy was abused by TP1 owners to get a free upgrade instead of its actual purpose which was to reduce the amount of exchanges on TP1's for whatever various reasons(a lot of which are valid, like keyboard/screen failure) in legit circumstances.
I doubt there are THAT many people who would abuse this. Sure a few but to deplete the inventory that much...no way! It's all in the manufacturing and shipping process. It takes a while to get anything in the pipeline for nationwide distribution when drop shipping overseas...and a few bad apples are not going to have that significant of an effect on the amounts that Sprint have purchased.

Quote:
Originally Posted by PhantomApolyon (Post 1227780)
FACT: The reason the TP2 was on the WEL list for exchanges was to satisfy the customer that NEEDS Windows Mobile, NEEDS the hardware keypad, and UNDERSTANDS what they bought in the first place. Not so that tech heads could get a high end upgrade for free because they wanted it. I also attribute this to idiot technicians that just picked the TP2 for every TP1 that walked in their door without considering other avenues(of which there are quite a few)...
Window Mobile, touchscreen, Slide-out QWERTY keyboard...what other avenues are there - "quite a few"??? Which ones are you taking about? What else besides the TP1 and TP2 can be offered with these specs?

Quote:
Originally Posted by PhantomApolyon (Post 1227780)
FACT: 90% of the people that walk into my store have issues with their TP1 because either a) they dont know anything about windows mobile or the hardware they purchased or b) they had the wrong expectations when they bought it in the first place and have been complaining about the downsides to windows mobile since 2 weeks after their original purpose as if its some mysterious problem that is happening to only them.
/endrant
.
Seriously? Ok, then please read ...here, here, and definitely here

And if that's the case what happened to the Sprint Ready Now program? Or is that dead?

KaliS 10-12-2009 10:14 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
blazin-asian, or anyone else who knows. im in michigan and there are a lot of "authorized retailers" that service sprint customers, but are not actually sprint owned. does that make a difference when taking the phone in for a possible swap, even though the place is authorized for repairs? is there a better chance of getting the TP2 if we got a sprint owned store rather than an "authorized retailer"?

Ice Cold 10-12-2009 10:31 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by m3evo (Post 1232358)
When and what department did you speak with? They also required you to extend your contract too to get the TP2? Did they send it to your house or did you have to go to a repair center to pick it up?


I called the regular 1 800 line, and explained my case and they went for it.

It was shipped to my door air shipping, Brand new in box AWESOME!!.

Black06c230 10-12-2009 11:38 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by Ice Cold (Post 1233163)
I called the regular 1 800 line, and explained my case and they went for it.

It was shipped to my door air shipping, Brand new in box AWESOME!!.
that's strange both tech support AND retentions said they could not ship out any phones due to a policy change and i would have to visit a store.??????

maybe they lied to me??

aryehz2 10-12-2009 11:48 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Anyone know if Best Buy is doing the same thing? I gave my TP in last week for repair or replace.

Also, anyone know why BB says it takes 2-3 weeks to get an answer and Sprint stores seem to take care of it right away? I'm kind of annoyed since BB charges $9.99/month for the warranty where as Sprint charges $7. Of course BB's has no deductable so that may be why.

A

JoePuetoRico 10-13-2009 01:45 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
hahahahahah!!!! got my touch pro 2 today !!!!

Wunder 10-13-2009 01:45 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Screen stopped working, called customer service. They tried to send me a touch pro (original) and I tried to bring up this so-called policy of giving an option for a phone to upgrade to. She told me that if I had 3 or more replacements they would give me a choice of phones. Long story short, when she went to set up the replacement, there weren't any TouchPro's in stock, so she gave me my choice anyway! TP2 in 2-3 business days baby!

JoePuetoRico 10-13-2009 01:55 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
awsome you woulda got it right there if you went to a sprint store hope u love it like I do looking foward to some good programs (apps) lol!!

bookerx3 10-13-2009 02:08 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by Wunder (Post 1233592)
Screen stopped working, called customer service. They tried to send me a touch pro (original) and I tried to bring up this so-called policy of giving an option for a phone to upgrade to. She told me that if I had 3 or more replacements they would give me a choice of phones. Long story short, when she went to set up the replacement, there weren't any TouchPro's in stock, so she gave me my choice anyway! TP2 in 2-3 business days baby!
Did you call customer service today and get a tp2 ordered? Just trying to see if the warehouse has restocked yet.

leylomo 10-13-2009 02:18 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
For those of you who have gotten refurbished units, did they give you a SIM CARD with it?

Jackietreehorn 10-13-2009 02:42 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by WisdomWolfX (Post 1232823)
I walked in and told them my keyboard wasn't working again, this is my third touch pro. They put me on the list and I waited. When I got to a person they sat me down and the first thing the guy said was, "We can put you in a Treo Pro or an HTC Snap." I told him that neither of those phones met my needs, but I couldn't keep coming back to the store with issues either. I asked about the Touch Pro2 and although I got some pushback at first I did eventually get him to order it.

That was Friday. Today I practically tripped over the box from Sprint on my way out the door. I received a NIB TP2. The only thing that sucks is that I've had to activate it and tweak it between breaks at work. :)

Quote:
Originally Posted by Wunder (Post 1233592)
Screen stopped working, called customer service. They tried to send me a touch pro (original) and I tried to bring up this so-called policy of giving an option for a phone to upgrade to. She told me that if I had 3 or more replacements they would give me a choice of phones. Long story short, when she went to set up the replacement, there weren't any TouchPro's in stock, so she gave me my choice anyway! TP2 in 2-3 business days baby!




So, out of curiosity (especially for you WisdomWolfX), did they keep your original TP, or did you need to send it back when you got the replacement or what?

WisdomWolfX 10-13-2009 03:03 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
I have 15 days to ship back my Touch Pro (sans battery and back) or I'll be charged $50-$200. The envelope to ship it back came in the box when I got the new Touch Pro2.

zillanilla 10-13-2009 05:34 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by leylomo (Post 1233624)
For those of you who have gotten refurbished units, did they give you a SIM CARD with it?
No SIM...

Wunder 10-13-2009 05:43 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by JoePuetoRico (Post 1233604)
awsome you woulda got it right there if you went to a sprint store hope u love it like I do looking foward to some good programs (apps) lol!!
Actually at the store the TP2 was NOT on the list for acceptable replacements. I would have been stuck with the Snap or another TP!

Quote:
Originally Posted by bookerx3 (Post 1233615)
Did you call customer service today and get a tp2 ordered? Just trying to see if the warehouse has restocked yet.
Yes, Monday morning 6AM Pacific time

Spydc 10-13-2009 12:32 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
This sucks.. I have gone through 4 refurb touch pro's.. All the other ones had the typical TP issues along with the keyboard dying. The most recent one has the same stupid issues but the keyboard works fine so I can't take it to a sprint store because they will think i am lying. I tried to use the sprint self service tool but it tells me that I have reached the maximum amount allowed. Can I call sprint customer service instead?

Young_breedent 10-13-2009 12:59 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by Spydc (Post 1234315)
This sucks.. I have gone through 4 refurb touch pro's.. All the other ones had the typical TP issues along with the keyboard dying. The most recent one has the same stupid issues but the keyboard works fine so I can't take it to a sprint store because they will think i am lying. I tried to use the sprint self service tool but it tells me that I have reached the maximum amount allowed. Can I call sprint customer service instead?
Just go into a store you don't usually go into and they might get you a replacement

NIKKG 10-13-2009 01:06 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
I got my TP2 yesterday from the Sprint repair center. It came brand new in the box. I have to admit, its wayyyyyyy better than the tp1. I didn't know the differences would be that dramatic, but it is, I also get a much better signal now, before I would get 0 bars and missed calls, now I get 1 or 2 and my calls go through. The tp1 was nothing but junk and should've been recalled.

Mutiny32 10-13-2009 01:37 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
I'm curious, what hardware revision does EPST say the phone is? As this phone was supposed to be out in June, it would explain it all if my hunch is correct.

leylomo 10-13-2009 02:05 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
man why is everyone getting lucky with NIB units, i went in on thursday and i received a refurb today. the battery isn't even an HTC battery, the charger is a blackberry charger and thats it.. anyone tried going back for a NIB or at least to switch out the battery?


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