Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

And just as an fyi, sprint is recalling the touch pro1 because it has 2 times as many problems and is exchanged out more than double any phone in sprints history. i know of many many situations where the touch pro has screwed over many many customers costing them jobs, thus costing money. The phone is junk, mine sat on my coffee table for 6 months cause the phone blows. and why wouldnt you get a touch pro 2 for free if sprint if offering it.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Wow... Allot of good points in this thread. I agree with the people who said there was allot of babies in this thread *****ing how they curse and **** in the store.. For that one guy, your an idiot...

The ones who abuse it will cost the others the satisfaction in having their unit replaced with a newer phone but thats life. Everyone's looking for a hand out. That was awesome of Sprint to do that for you guys though considering no other provider is reporting the TP1 to be that bad of a phone.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Do you guys have an ETA on the replenishment of refurb units or if NIBs can be ordered?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Are the sprint reps recommended to upgrade a TP1 to a TP2 even if they can fix the problem on the TP1? I'm asking because I just sent in my Tp1 today and it's my first repair ever. They ended up replacing the LCD and a replacement was never mentioned.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

And i just order a new Touch Pro 2 and Sprint told nothing about this am gonna reture the phone to them and get my new Touch Pro 2 for Free screw that sprint thinks there slick:twisted:

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

anyone around in San Francisco who got his phone replace.
I hate the htc pro frozen sometimes i have to reset it 3 times a day. I went to the store the other day and those idiots they don't know anything they just flash back to the original and they say it will be fine.
what a losers.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

This evening, I got handed my FiFTH touch pro replacement. The rep seemed to be really honest and told me the system is reporting 0 TP2s available for exchange. Sucks. Wonder when they will become available again but I just got a new TP so I guess I'm stuck with it

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

im on my 3rd touch pro in about 4 months. the keyboard keeps going out. 1st 1 the tech tried doing a soft reset and said its fine. i opened the phone right in front of them and pressed a few keys, of course nothing came on screen. said you call this fine? they were quick to order a replacement after that lol. this 1 is starting to do the same thing the other 2 did, keyboard cutting out once in a while. if its like the others it will start to do it more and more till it cuts out for good. trying for a tp2 in the morning before it does

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

This Blows.
I just Upgraded one of my lines to the TP2. Suposedly got credits coming to bring price down to 199 before mail in rebate.(wmdeal com offer)

My TP1 was just replaced by repair shop few weeks ago.. haven't activated yet cause it keeps reverting back to Intial ROM state wanting to recalibrate screen etc,,done this like 10 times now.. PISSED>>

so my q is since my other lines TP2 is temporarily on the TP line (when it went in for repair/replace i needed a phone and hadn't put the TP2 on the other line yet)
am i going to have problems getting my tp1 changed to a tp2..
i not tryin to srew sprint but i dont want more probs had like 5 TP1's in past 11 months.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I was trying to get them to replace my lcd rather than order a new phone... how are you getting them to actually swap parts...

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

i went through 5 tp1's in 6 months. all for the same thing. the keyboard going out. i spent a few hours on the phone with sprint last month and finally talked to a manager in retentions and she took care of me and offered me any phone in their lineup (except the palm pre) as a replacement. i of coarse chose the tp2. no cussing, no need to be an ***, just plain persistence and representation of my pure dissatisfaction with the situation is all it took. the tp2 is the best phone i've ever had. i love it.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

So are you guys getting the replacement within the warranty or with TEP?

I've got a TP with it's first keyboard issue but dont have insurance. It's 11 months old...

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

One of my lines has a TP on it that I have replaced twice now for locking up after long calls or heavy Internet usage (over 1 hour). Don't make calls that long very often, but when we do, it gets pretty warm and I suspect they are overheating.

Anyways, my 3rd TP replacement in the last 6 months is on its way. Asked about TP2 and was shown their list which had a HTC snap as the replacement for the TP 1. I asked them how a Windows mobile standard phone would be considered a replacement for a Windows mobile pro operating system? They had no answer other than that's what the list shows. The replacement for the Snap is the Touch Pro 2.

On a side note, when I brought the last TP to them for testing, they had it for over an hour. They then gave it back and said there were no problems with it. I left the store and looked at the call log. They made a few 5 minute calls and that's all they did to test my issue. Went back in and asked them why they did this when I clearly explained it took well over an hour before the phone started flaking out. They then said they would order a TP1 replacement. They didn't apologize for trying to get one past me with the "testing". One of their techs even said I would be back with the replacement they are ordering as the issue I explained is a known issue...go figure.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

hey lucky for some people there customer service stories was a sucess but as for me ive been boiling my blood under my skin going through this. And no i havent said one cuss word to any sprint rep just a little tone (loud) change in my voice because of being treated like a idot. I would have not been so pissed if it was one or maybe two reps out of the 10 reps i talked to but it was more like the other way around out of 10 reps only two wanted to help me get my replacement and those two reps ended with a sorry its out of stock all the other reps were hanging up on me transfering me to the wrong department claming that the advance option no longer exsists all kinds of crap even some of there supervisors at customer service were telling me i had no options but to accept a touch pro bottom line. So yesterday i got one rep to look at my notes on my account and i told him a TP2 has been promised to me as soon as it gets in stock for the warehouse
this would be the technical support line using a advance option getting a reconditioned TP2 from thier warehouse <-----this is the correct path for me to achive my TP2. As a matter of fact i was promised this TP2 before they changed any kind of disqualifying the advance option thing. So i had recorded my last conversation and i will upload it if you guys are interested. I will be suprised if i still get it even though the rep said yeah we should have more in a couple of days ill leave the ticket open just call back then and its noted in here to get you going on your TP2 im the only one who well you can hear for yourself will upload after i bleep out my information on the convo

-----Later

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Total hours spent trying to get my issue resolved
1st day -8hrs
2nd day- 4hrs
3rd day (which is the recorded convo)-about 50 minutes

The file is about 280MB

On the 3rd day The rep goes as far as saying we dont want to many people knowing about this.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Wow, Sprint is acknowledging an issue that has been so bad of a product liability that is doing swaps to TP2 and you seem to have a hard time understanding why a person could become so upset?? You "kindly show" them the exit? I think you might even be the reason some customers do not want to deal with some of the "challenged" employees that work in the stores. These phones are actually used for Big Boy business by some people and I would surmise tht there have been potential business deals worth more money than you make in several years, lost due to a defective phone or network drop issue. When people spend hard earned money, they expect good products. You should be grateful that many customers do not switch to less expensive carrier service , different phones, or what ever.
You, choose to be a slave of a retail outlet , you are not some high and mighty decision maker . BUT,,,evidently there are some at Sprint (thank goodness) that are smart enough to recognize an issue every now and then and do something about it. I might even venture to say, that maybe Dan Hesse used a TP and had some issues and maybe thats why they are taking care of their customer base...... hmmmmm. Funny, when I hear or read someone like you , (who is usually so late on product info that all the store employess crowd around and asks a customer questions when they come into the store with a new TP2) I laugh also, because I just think of the fact that the majority of educated users know to avoid the stores in the first place... Thank goodness for telesales , online sales ,and advance exchanges......sorry, stepping down from my soapbox now

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

please, no attacking each other please guys...

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

should i still upload my convo i got it down to 40MB

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Sure I wanna see it.....

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Did you record the audio of the conversation? Did you tell them you were recording it?

If not, you can't post it... or at least take it outside of ppcgeeks.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

when i called it said this call may be recorded for quailty purpose i didnt tell them that i was recordin but the ladys voice machine said this call may be recorded before the rep got to the phone. I took out all the names used ticket number locations any personal info i took out theres still no possible way od uploading? How come their able to do it on the prank call websites just curious?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

just to be on the safe side i should go get acess to a free wifi hotel hot spot so that way my post cant be traced back to my IP?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I thought that mattered at the state level....meaning you states law tells you if its ok to record a convo without telling them.... I believe here in colorado you CAN record a call without telling them.... Just looked it up and it says COLORADO IS A ONE PARTY STATE meaning only one party (1 person) has to know the conversation is recorded....probably the person who is recording it, lol

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

so are their TP2's back in the warehouse now??

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

hehehehehe im nervous now!!

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

shoot call them back record it again but tell them it is being recorded......

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

link???? lol

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

whats it say about california?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

nope the guy said about 10 days from the day they told me their out of stock which was 4 days ago so about 6 more days he says he will call me back too for my convience(yeah right) sorry its just hard to believe any sprint rep right now.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Found this..... at sprintusers Posted by mrlifter.......06-11-2004, 05:27 PM
RadioShack sells a Wireless Phone Recorder that works on any phone that takes a universal headset.

Be aware that many states (including California and Washington DC) have laws that you must disclose to the caller that they are being recorded.

Where did Linda Tripp get her stuff? RadioShack. Because the guy that sold it to her told her about the law, he kept his job.


I use it and it works great. I plug it into a Optimus CTR-111 Casssette Recorder and bam, I've got a great recording.

In California it is illegal to record a phone conversation without telling the other person on the line. Even in your own home, i.e. "i know my kid/spouse is up to no good, so I'll just set this up and record it, it's my phone." That's illegal, even though it's technically your line.

It is legal however, if you're in a criminal investigation. For example, your spouse/significant other is calling you and telling you he/she is going to kill you (Terrorist Threats, 422 PC) and you've reported this to the police and they've opened an investigation. In that instance it's ok to record a conversation without informing the other party.

Dang, what street did I get off at.. what was the original question again.. :hee:



EDIT: Look here...http://www.callcorder.com/phone-reco...aw-america.htm

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

hey you answered my question thanks


Does anyone have a new WEL List i wanted to see if the TP has a available option to select the new Android phone that just came out today.


Thank you.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Here....http://forum.ppcgeeks.com/showpost.p...&postcount=217

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

GEEZUS CHRIST. just post the thing. upload it on mediafire.com and post a link here. with all the illegal phone hacking that goes on here, i don't get why you're fretting over this so much. it's not like you're invading someone's privacy

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

If sprint has released htc hero on telesales does this mean the wharehouse would be stocked with tp2 can someone call im afraid to because i dont want to mess up my open ticket that i have right now.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Just go on the sprint chat I don't think because of the Hero they will get the TP2 but you can always try.....http://www.sprint.com/landings/chat/

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Chat guy told me they don't have access to that information

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Well I went in for a keyboard issue and was offered a touch pro 2 but they where out of stock in the warehouse and could not order me one, so they offered me a blackberry, a snap or another touch pro. Meh, oh well.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

i went in for misc problems. the manager told me they weren't allowed to order any until next week and as soon as he could order me one, he would. he gave me his card and told me to call in Friday that it should be ordered by then.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

hmm well i just left the sprint store around 330pm est in allentown pa. and they said i would have a tp2 by wed.? im wondering if the guy was bsing me since everyones saying the warehouse is dry. is there anyway online i could check out my open ticket or order status?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Tuesday or Wednesday is when my touch pro replacement is in. He was probably a dweeb.