Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

then its not a warranty service...

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

To chime in and back the OP, its all TRUE! I'm a Corporate Sprint Sales and Service Tech and we have the green light to exchange the TP for a New TP, Refurb/New TP2 as long as there is no signs of physical (liquid, cracks, fire) damage(depends on whats available for us to order). Its reported that the TP has a worst failure rate than the Gen 1 Instinct and Sprint rather get rid of the TP for the more stable TP2.

@ MrFett79 -Post 17-
Understandable that you are skeptical of this but heres a few points:
1. Sprints is making a big play into the Android game, ex. HTC Hero and Samsung Moment

2. With the now focused Customer Service and Retention drive, its not worth it to continue to tell a customer their 5th refurb TP should be ok and they should not experience anymore problems.

3. At this point due to the high failure rate, its cost Sprint more to pay me to replace the keyboard and screen than it does to just swap you into a new TP2. I can service 2-3 more customers and have their issue(s) addressed in that time.

4. If someone doesnt like the increase in size of the TP2, then giving them a brand new will 9 times out 10 keep them happy and Sprint can reduce the amount of new TP sitting in the warehouse collecting dust.

So YES, we are exchanging Brand New TP2's for TP's and best of all you dont have to come in hollering, cussing and acting crazy, just lets us know that you are having issues and thats really all it takes. I personally did 2 this evening myself, 1st one for being his 3rd TP and the 2nd one(i'm not even gonna lie), the woman was just BEAUTIFUL! Please understand that you may have to wait for it to come in but hey FREE Upgrade to TP2 is WELL worth it.

Hit the thanks if this helps any.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

This just keeps getting better doesn't it folks?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Thanks for the depth of your overview. Quick Q: I initially had a new TP in January, and have been swapped out for numerous TP's since then. The tech at the store told me they're shipping me a refurb TP2. Should I have pushed for the new in box TP2 since my initial TP was new? Thanks in advance!

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Zilla,
It mainly depends on whats on the list. Ok so a little more about the "list"

When we open an e-ticket (service ticket) on your handset/device, theres a button that we can hit that will give us a few select choices as an alternate to your device if we cannot fix it, replace it with one in stock or order it. Most of the time these selections are pretty close to what you have, ex. LG Rumor can get a Rumor 2 or Samsung Rant; Moto Q9c can get a Samsung ACE or HTC Snap 511. Just depends on whats available and if we have to order it. There is a numbered order to this process and like BEE976 said back in Post #25, we can get "dinged" (in trouble) for ordering out of order. At the start of my shift today the TP2 Recon (Status 4) was available for order. But by close this evening the TP2 NEW (Status 5) was the only thing available. So its was just kind of a hit/miss on when you took your phone in.

Hope this helps.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

i bet, we going to see the tp2 out stock soon!

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Makes since. Sounds like I should have waited till Friday lol. Thanks again for clearing things up! I wish I would have been lucky enough to get a new in box, but from what I'm hearing I'm not missing a whole lot.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I think they are pushing out the TP2, so they can have inventory for the DIAMOND 2 !!! Wishful thinking. :)

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I to just got a new TP2 after 5 TP's

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

anyone here manage to have it replaced at the culver city sepulveda location in southern california?
i tried but they are very mean and defensive got acussed of unlocking it and voiding the contract after 2 hours of waiting for tech to repair error message on screen

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

oh since tech could not find the problem thats when he accused me of voiding the warranty?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

TP2 now out of stock at the warehouse for Advanced Exchanges... :(

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I just came back from the Sprint store because I've been having a lot of issues with the phone and they offered me a refurbished TP1, that would be here in a few days. I talked to the insurance company yesterday an they would charge me $100.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I have a TP that falls within the range of the defective chrome flake. Hopefully they will give me a TP2 if there's anything left lol.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I called sprint to try this and I got a lot of run around and call HQ and Got someone to listen to me and talk to tech and he tried to order me one but they said they had don't have none right now. And Could not put me on a list he said he would have to enter it every day till one was there. See I don't live near a Sprint repair center 300+ miles away. so only way to get help is to call got my Mogul upgraded to tp so now im try to get tp upgraded to TP2. But no luck cause they are out. any ideas???

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Good question. I didnt think to ask if the atouch apro 2 would be new or refurbished. Doesnt really matter that much to me. A touch pro 2 for a touch pro is a good deal....refurb or not. It hasnt arrived yet....but I will let u guys know if its a refurb or not when I get it. Seems to early to have a bunch of refurbs on hand though.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

mmmm...rant

Lets face the facts here though for a second.....

FACT: It went out of stock so quickly because the policy was abused by TP1 owners to get a free upgrade instead of its actual purpose which was to reduce the amount of exchanges on TP1's for whatever various reasons(a lot of which are valid, like keyboard/screen failure) in legit circumstances.

FACT: The reason the TP2 was on the WEL list for exchanges was to satisfy the customer that NEEDS Windows Mobile, NEEDS the hardware keypad, and UNDERSTANDS what they bought in the first place. Not so that tech heads could get a high end upgrade for free because they wanted it. I also attribute this to idiot technicians that just picked the TP2 for every TP1 that walked in their door without considering other avenues(of which there are quite a few).

FACT: 90% of the people that walk into my store have issues with their TP1 because either a) they dont know anything about windows mobile or the hardware they purchased or b) they had the wrong expectations when they bought it in the first place and have been complaining about the downsides to windows mobile since 2 weeks after their original purpose as if its some mysterious problem that is happening to only them.

/endrant

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Here's a big twist. Just received a NIB TP1 replacement for a two week old TP1 that got it's ESN misplaced. Both of these TP1's had July manufacturing dates with 0 usage.

Also, Sprint is still sending out refurb Moguls. I've had two in the last month including one that came with the same UPS truck the NIB TP1 came in yesterday.

matt

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I agree with phantom i bet sprint pulls this policy very soon or at least pulls the TP2 off of the list in e-ticket

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Hey guys, I was able to get my TP replaced for a TP2. I called Thursday and told them my phone was having issues (which is true) but I never bothered to replace it because I don't have insurance. The tech said he'd just replace mine with a new TP for free so I was totally cool with that since the phone will at least be working. Well, Friday rolls around and they sent me a Touch Pro 2! Woo!

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Same here i raised hell in the store the other day damn warehouse bull crap
Their gonna wait it out till the TP2 is off the wel list i can just fill it!

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

How about you stop looking for hand outs and actually buy what you want? Crazy idea huh?

It's already in the works I'm sure

I love when people "raise hell" in my store...I kindly show them the exit and advise them that its probably their best course of action and chuckle to myself.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Did you flash back to stock and relock? If not, that was a stupid move on your part.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Naw i like sprints idea better Its solid and in black and white GIVE TOUCHPRO USERS FREE UPGRADE DUE TO DEVICE ERRORS!!!

and as far as raising hell i at least drove off 4 potential buyers that were in the store because they knew i deserved what sprint is telling thier reps to do for thier customers and then turning thier backs and not doing it basicly because your guys customer service was straight GAY

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Called and he was happy to replace with TP or TP2. TP2 out of stock, TP just about gone. Says to try back and they will have to send a TP2 out. so daily calls here i go.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

And by the way Stores are being more shady then ever because they think they can fix the problem in 20 minutes then say nothing wrongs with the phone Thats Bullshrr

Okay first off they see no bugs that im experiencing okay well go ahead and start using my phone 24/7 for 2 Days then tell me (IF your paying close attention) that you dont see my bugs then ill say okay sorry about that but untill then that little 20 minutes examination you guys do with the phones that us true users see will never be on the same page

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

.....I'm glad to know I bought my Touch Pro2 fair and square. It's going to suck when deductibles go up to $150 and/or rate plans and premiums go up because of fraud like this. People wonder why Sprint is in such a bad position, then people abuse the system because Sprint is trying so hard to get their customer service ratings up to par with the rest of the Wireless Carriers who won't be bothered to give anyone anything for free.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Then they should decide to buy better phones its not our fault the phones have potential problems Ive gotten the TP2 Twice because of errors on it and shipped it back Only because i paid full price for it i was expecting a flawless device however it wasnt and i want what i pay for so then i told them ill get it when WM6.5 comes out so to see if the bugs will go away. Its a battle between Rich Retards who only see the money and people with class who look for a quailty product!

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

lol you magically think 6.5 will get rid of bugs? If 2, 3, 4, 5, 6, 6.1 etc etc hasnt, nothing will

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

i was thinking the same thing right now Hows the Blackberries?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

BBs have amazingly reliable software, they're just not for me. They seem boring lol

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

yeah i agree with the borning thing i never owned one but it looks girlish too
Even the newer ones look girlish

what about the treo pro do you know how that one is with stability?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

do the BB have all or almost all apps and games the wm devices have?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Sounds like the TP2 is supposed to have a short shelf life.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

You know I would not want to update if ****ing SPRINT would get some good phones!!! Tired of the ****ing thing locking up stock rom or not stock! So people working at Sprint you think I care what the **** you think. Call me cheap *** I don't give a ****!!! I'll get my free TP2 Wanna BET!!! Also I been with Sprint for 15 years by way!!!

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

from the sounds of it, I can't imagine how you were a sprint customer starting at the age of 4...

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

wow easy there chief...no need to get hostile we're all friends here...Just have a question...how have you been with sprint for 15 years? were you a fon customer? cause it wasnt till 97 when sprint got their pcs licenses...then sprint took over full control of sprint pcs in 98 which at the time was owned by tci comcast and sprint.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I believe it was in 1995 when sprint started offering pcs service in the Baltimore area.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I had a TP1 for about 6 months. I put cabs in it, programs messed with the reg and everything. I never had any problems with my TP1. It was flawless. The phone never even froze, and I rarley had to soft reset other then to boost performance. The only real issue with the phone. After a month or so I got the oily screen. However the phone worked so well and setting it up to my custom set up was such a beoach I just forgot about the oily screen and was happy with the phone. I upgraded to a TP2, meaning I paid for it and I am now on my 2nd TP2. The new one seems to be working very well though the first one had a few issues. Like a poping speaker and sometimes in album viewer the phone would lock up. Also when setting caller id pics the phone would lock up sometimes.

My point is I am betting a lot of you so called problemattic customers dont have real issues. More like you need to do some reading and learn how to use your devices properly. Dont load a cab you dont know works or not and dont try to have 100 things open at once. Its a phone first and a computer second. However, it is a windows devise so I am not doubting some have, some real issues. Just a lot of you ball babies on here cry over spilt milk that you spilt yourself.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

This is confirmed, i work at a service center and all touch pros are elidgable for touch pro 2, bb curve, bb tour, htc snap, palm pro. just go into a service center and tell them your having issues with the phone and they will swap you out. No charge, no contract renewal, even trade.