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-   -   Sprint now replacing Touch Pro w/ Touch Pro 2! (http://forum.ppcgeeks.com/showthread.php?t=89678)

Musicman247 10-29-2009 01:08 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
If you have problems and insurance, take your phone in and take whatever they give you. If they fix your original phone, then great! If they replace it, even better. But we should not try to force their hand on anything. The TEP is not an upgrade program, and usually the people who get the upgrades are the ones who purchased a phone at full price and used it longer than the commercial lifetime of the phone.

I have a friend who had been using a PCC-6700 for years. It gave out on him and when he went in they replaced it with a Touch Pro. He was very pleased, but knowing him he would have been just as pleased to get his phone fixed. We should all have that attitude.

shatner 10-29-2009 08:31 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
I am getting a kick out of everyone bashing the age of the memo, " a 20 day old memo" as if you only have 3 or 4 days and these things are passe and day old bread. Could it be that it takes more than a week or two to accomplish the goal of that memo? Sure they could have send revised memos since but gimme a break the thing is a newly implemented policy not a old memo that people are trying to milk.

Regarding the car analogy, the winshield on a car is hardly a reason to replace a car or a direct correlation to a phone, the transmission or electrical harness would be a better comparison. In which case auto companies will replace or repair if it becomes a large enough problem especially if you have the proper insurance. Heck even appliance manufactures will do what sprint is doing after 2-3 replacements or breakdowns.

PLEASE GET BACK TO THE OT, anyhow check if the TP2 is in stock yet?

grandmasterlarry 10-29-2009 11:48 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Just went in to the Sprint store to have my TP looked at and ill be getting another TP for now. the TP2 was being offered as a replacment but i guess they are back ordered like the TP was. They said they are no longer making the TP so your bound to get a TP2 sooner or later.

99accordv6 10-29-2009 02:48 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Just be PATIENT.

Thats all I have to say

myltz400 10-29-2009 04:52 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
If they replace your tp1 with a tp2 do have 30 days to decide if it will fit your needs? The reason I ask is I am thinking of going for the Hero but its not on the replacement list.

I know, how selfish of me..

Thanks

blkout01 10-29-2009 04:55 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by myltz400 (Post 1276000)
If they replace your tp1 with a tp2 do have 30 days to decide if it will fit your needs? The reason I ask is I am thinking of going for the Hero but its not on the replacement list.

I know, how selfish of me..

Thanks

Yes this does fall in the 30 day time frame. They may try to give you some hassle but it is still part of the 30 days.

Jackietreehorn 10-29-2009 05:19 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by blkout (Post 1276007)
Yes this does fall in the 30 day time frame. They may try to give you some hassle but it is still part of the 30 days.
What about warranty, any idea? Does it reset your warranty (as I was told, when you activate a new device, you have a 1 yr warranty from that point), or was I given misinformation? Anyone know?

blkout01 10-29-2009 05:27 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by Jackietreehorn (Post 1276087)
What about warranty, any idea? Does it reset your warranty (as I was told, when you activate a new device, you have a 1 yr warranty from that point), or was I given misinformation? Anyone know?

Yes it should reset. Meaning you have your full 30 days for making sure it's at your liking. After that you 1 year warranty should start from the date you got the new device.

IFMISM 10-29-2009 05:47 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by blkout (Post 1276007)
Yes this does fall in the 30 day time frame. They may try to give you some hassle but it is still part of the 30 days.
actually it doesnt. like anything that falls under the 30 days you have to have the original box and reciept. without a purchase reciept showing what you paid they will not exchange it.

blkout01 10-29-2009 05:54 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by IFMISM (Post 1276164)
actually it doesnt. like anything that falls under the 30 days you have to have the original box and reciept. without a purchase reciept showing what you paid they will not exchange it.


Yes, meaning if you get a replacement phone that is not the same as yo had then you have 30 days (must keep all packaging) to say if the phone is something you wish to keep. After that 30 day time frame is up that phone would then have 1 yr (-30days you've already had it) and it would be considered under warranty. I have had to go through this issue 3 times with Sprint and Asurion. And I was even surprised that they started the 1 yr warranty on the phone over for the replacement device and stood by the 30 day period as well.

IFMISM 10-29-2009 06:19 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by blkout (Post 1276189)
Yes, meaning if you get a replacement phone that is not the same as yo had then you have 30 days (must keep all packaging) to say if the phone is something you wish to keep. After that 30 day time frame is up that phone would then have 1 yr (-30days you've already had it) and it would be considered under warranty. I have had to go through this issue 3 times with Sprint and Asurion. And I was even surprised that they started the 1 yr warranty on the phone over for the replacement device and stood by the 30 day period as well.
wish they had did that for me when I recieved my to as a replacement for my mogul. But if it is true then to for it. It never hurts to ask. That's how I ended up with the tp2 and the hero

starscalling 11-01-2009 04:16 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by mikejones13 (Post 1229847)
Found this..... at sprintusers Posted by mrlifter.......06-11-2004, 05:27 PM
RadioShack sells a Wireless Phone Recorder that works on any phone that takes a universal headset.

Be aware that many states (including California and Washington DC) have laws that you must disclose to the caller that they are being recorded.

Where did Linda Tripp get her stuff? RadioShack. Because the guy that sold it to her told her about the law, he kept his job.


I use it and it works great. I plug it into a Optimus CTR-111 Casssette Recorder and bam, I've got a great recording.

In California it is illegal to record a phone conversation without telling the other person on the line. Even in your own home, i.e. "i know my kid/spouse is up to no good, so I'll just set this up and record it, it's my phone." That's illegal, even though it's technically your line.

It is legal however, if you're in a criminal investigation. For example, your spouse/significant other is calling you and telling you he/she is going to kill you (Terrorist Threats, 422 PC) and you've reported this to the police and they've opened an investigation. In that instance it's ok to record a conversation without informing the other party.

Dang, what street did I get off at.. what was the original question again.. :hee:



EDIT: Look here...http://www.callcorder.com/phone-reco...aw-america.htm

"Business telephone" exception

The "business telephone" exception, which generally allows monitoring of calls and taping over an extension phone which is both provided to a subscriber in the ordinary course of a telephone company's business and is being used by that subscriber in the ordinary course of its business. This provision generally permits businesses to monitor the conversations of their employees, including personal conversations.
Penalties: The federal statutes provide criminal penalties for unlawful interception of telephone conversations, including up to five years' imprisonment or a maximum of $10,000 in fines. They also allow for civil remedies, by which private parties are entitled to recover actual and punitive damages, together with fees and costs.


States Requiring One Party Notification Alabama
Alaska
Arizona
Arkansas
Colorado
District Of Columbia
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky Louisiana
Maine
Minnesota
Mississippi
Missouri
Nebraska
Nevada
New Jersey
New Mexico
New York
North Carolina
North Dakota
Oklahoma Oregon
Ohio
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
West Virginia
Wisconsin
Wyoming
States Requiring Two Party Notification

California
Connecticut
Delaware
Florida Massachusetts
Maryland
Michigan
Montana New Hampshire
Pennsylvania
Washington

And since i'm in socal:

California

Although California is a two-party state, it is also legal to record a conversation if you include a beep on the recorder and for the parties to hear. This information was included with my telephone bill.


......


now for the harder bits


......

California prohibits telephone monitoring or recording, including the use of information obtained through interception unless all parties to the conversation consent (California Penal Code Sections 631 & 632). There is no statutory business telephone exception and the relevant case law all but excludes this possibility. California courts have recognized "implied" consent as being sufficient to satisfy the statute where one party has expressly agreed to the taping and the other continues the conversation after having been informed that the call is being recorded. Violation is punishable by a fine of up to $2,500, imprisonment for not more than one year, or both. A civil plaintiff may recover the greater of $3,000 or three times the amount of any actual damages sustained.



for me personally this is the important bits:

California courts have recognized "implied" consent as being sufficient to satisfy the statute where one party has expressly agreed to the taping and the other continues the conversation after having been informed that the call is being recorded.

This could be read as something like:
Telco:
"this call may be recorded for quality control purposes"
hello, this is john, your _____ rep. this call may be recorded, can i have your [insert information here]"
Me:
"My name is blah, this call may be recorded for my purposes, my account # is blah."

At this point if they do not object I HAVE THE LEGAL RIGHT TO RECORD THE CALL AND USE IT.


enjoi ^_^

Musicman247 11-01-2009 07:34 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Just as an addendum to the call recording laws:

Quote:
"According to California court case Kearney v. Salomon Smith Barney, Inc. (July 13, 2006) if you call from a one party notification state into California, then the two party notification law outweighs the one party notification law."
Taken from http://en.wikipedia.org/wiki/Telephone_recording_laws
So just because you're in a one party notification state doesn't always mean you're in the clear.

badboy23 11-03-2009 04:44 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
did you get the upgrade from the store or over the phone? i was told that since i had a crack, i need o call and claim it

LbC Ya562 11-03-2009 07:21 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Thats prettty messed up cuz Up until aboout a month agoo when I BOOUGHT My TP2 I had a total of 4 touch pro's.......they NEVER offered me a TP2......a week before I got my TP2 I even just got a refurbed one......

IFMISM 11-04-2009 01:49 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by LbC Ya562 (Post 1295276)
Thats prettty messed up cuz Up until aboout a month agoo when I BOOUGHT My TP2 I had a total of 4 touch pro's.......they NEVER offered me a TP2......a week before I got my TP2 I even just got a refurbed one......
happened to me, but 2 days after i bougt mine i got word of this, so i took my tp1 into the repair center and was put on a waiting list for the tp2. once i got it i sent my other one back:mrgreen:

KyleAsher 11-04-2009 11:31 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by blkout (Post 1276007)
Yes this does fall in the 30 day time frame. They may try to give you some hassle but it is still part of the 30 days.
If you get it from Asurion (insurance) then NO you do not have 30 days. You get what you get. If its broken call them as soon as possible before a week passes. They will then send another. Other than that there is no 30 day policy with Asurion!

Syph3r 11-05-2009 10:45 AM
Wirelessly posted (Sprint Touch Pro: Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3)

Quote:
Originally Posted by Dr.8820
Quote:
Originally Posted by buckstar0814 (Post 1270595)
Please, for those that have replied to my post, re-read it. This is a business. I will do my job and do what Sprint tells me but Sprint has not said replace the TP1 with the TP2. If they did I would. End of story.

For the person who said something about the unemployment line think, I may be there along with many others from Sprint that have been laid off due to cut backs because of people like you scamming the system. Thanks.
you must work at the baymeadows store in jacksonville...keep turning them away...when they jump ship, i'm sure sprint will reward you for being a company man.
I went to that exact store and they were all A-Holes! Said I would have to leave it for 2 Hours for them to do a diagnostic on the phone (And there wasn't a soul in the store) I said "2 Hours, are you crazy" I could tell they weren't going to give me a TP2 at all.

Went to the Sprint Store in Orange Park, FL and the took me in right away and the lady took it back to the tech and with in 5 mins she came back out and offered me a Touch Pro 2 and the option of all those other crappy Phones (Snap, Tour.....) I about craped my pants when she said she had a TP2 that I could have. I was so excited :D

For anyone with a touch pro looking to get upgraded, the key is (play dumb) and act like a customer that truly likes the phone just is plagued by faulty hardware. They will see that you are not a scammer but someone who has just had problems with the phone. Whatever you do DON'T GET UGLY! That will not help you get what you want.

Truth be told if it wasn't for someone returning the phone (The touch pro2 they gave me was a 30-day return) I dont think they would have given\ordered me one at all. So I guess you could say I was lucky.

FYI: I am a $30 SERO user with TEP and my plan was not changed. I still have my upgrade too, but I did have to give them back my TP1 (with the extended battery I bought) Oh well, I'm happy!

Dr.8820 11-05-2009 10:52 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
sweet! i got mine from town center. you're absoluetly right. act like you love the tp while speaking in detail about it's problems. too many people start off screaming they don't want it and then sprint acts like they can't help.

dibara2003 11-06-2009 12:29 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
My store will only order refurbished ones, which have been out of stock since however long. I gave up waiting and took another tp1

Batmaninthehood 11-24-2009 11:46 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Went in to get my 6th htc touch pro and sprint replaced with touch pro 2.=D>

Location = Madison, wi.

PM me with questions....

Phen0m 11-24-2009 12:26 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
FWIW.. received my TP2 brand new as a swap for my 6th TP(all legitimate issues.. freezing, overheating, touch screen dying).

In all honesty, didn't expect to get a TP2, didn't care, just needed a working TP. This was at a corporate repair center in N.VA.. the craziest thing is that 5 people were in there at the same time for TP issues.. 5..w/similar issues.. the thing is.. 2 openly discussed how they should be upgraded to a TP2, and how faulty the TP was.

However I was the only one who ended up w/the TP2(last one to leave, one guy swapped his for a BB Tour), there were like 3 people who messed w/my phone before they said, how many replacements? "Talk to so and so, they'll take care of it, we apologize." And that was it.

On a side note.. again FWIW.. Sprint is to get the HD2 in 2010, Verizon a week after that. Told to me by the stores manager who handled my swap.

dschoenike 11-24-2009 04:15 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by Phen0m (Post 1357548)
On a side note.. again FWIW.. Sprint is to get the HD2 in 2010, Verizon a week after that. Told to me by the stores manager who handled my swap.
Now that is great news. Hope manager guy is right about that.

Spydc 11-27-2009 10:57 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
I tried going through asurion and they offered me a Treo Pro as a replacement and they would not budge on the touch pro 2. I declinded the offer. So now what? I'm in a bit of a jam because bezel is cracked just above the "up" volume key so I figured I go through asurion but no luck.

Dr.8820 11-27-2009 11:04 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by Spydc (Post 1367831)
I tried going through asurion and they offered me a Treo Pro as a replacement and they would not budge on the touch pro 2. I declinded the offer. So now what? I'm in a bit of a jam because bezel is cracked just above the "up" volume key so I figured I go through asurion but no luck.
try this thread http://forum.ppcgeeks.com/showthread...rion+replacing

prettyone4u1 12-05-2009 12:29 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Hey I am real having issues with my TP1, I am not trying to scam or anything like that but I want to know if there when did sprint start upgrading phone without paying the $100 issurance deductable?

downsouthballa 12-05-2009 01:14 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
If u want to replace ur phone call ASURION . U have to be under 1 yr warranty to get replacement if ur touch pro is acting up .. thats what I did and ASURION sent me PRO2 next day. waiting on HD2 to come out will do the same. :headbang:

TyGeR_STD 12-05-2009 02:31 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
I have done the same, I bought my TP around the end of july, the screen blacked out an wouldn't come on unless you beat the S@!T out of the phone an keep soft resetting it. I took it to the local repair store an they told me about sprint replaceing TP with TP2s for ppl who just bought them. So I called sprint an got the run around. I called HTC Corp. an they told me the same thing but you hvae to go threw spirt to get swaped. So i spent the next 3 hours calling sprint an being transfered around untill I got someone that would help. It still took another few days of calling customer service an raiseing hell about spending the money on a TP that has tons of known issues. At the end I got ahold of someone who seem to want to help solve the problem. They noted my accout to go into a store an buy a TP2 an let them charge the full ammout of the phone to my account. They they removed the full cost of the TP2 from my bill. I even manged to get my old TP swaped out for a new one that I think my wife is going to use.

Long story short if you have bought the TP with in the past year or so an you raise enough hell you can get upgraded to the TP2. Witch I think is only fair because of all the problems the TP has.

ycats 12-10-2009 11:28 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
I have a question, what all is supposed to come in the box? the one I received from Asurion, the device was brand new.........came with a wall charger..........but no headphones or storage card..........was I supposed to receive a storage card?

a_medina626 12-10-2009 11:38 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
I bought mine new from a Sprint Store and it doesn't come with either of the two.

subzero1313 12-10-2009 11:39 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by ycats (Post 1401941)
I have a question, what all is supposed to come in the box? the one I received from Asurion, the device was brand new.........came with a wall charger..........but no headphones or storage card..........was I supposed to receive a storage card?
Nope, the TP2 comes with nothing but a screen protector! I bought mine NIB from Sprint

krohnjw 12-10-2009 11:39 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by ycats (Post 1401941)
I have a question, what all is supposed to come in the box? the one I received from Asurion, the device was brand new.........came with a wall charger..........but no headphones or storage card..........was I supposed to receive a storage card?
Sprint's TP2 does not come with headphones or a storage card NIB.

austin420 12-10-2009 01:12 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
yes, it does have one screen protector.

radar369 12-10-2009 01:45 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
My TP2 was new in the box and it only came with a wall charger! :scratch:

But it came with the sweet charger where its a USB cable that plugs into the little box you put in the wall to charge it! =D>

subzero1313 12-10-2009 01:50 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by radar369 (Post 1402340)
My TP2 was new in the box and it only came with a wall charger! :scratch:

But it came with the sweet charger where its a USB cable that plugs into the little box you put in the wall to charge it! =D>
check the manuals, its hidden in there. And yeah that charger is cool. They did that with the TP1. Palm does the same thing with the Pre and Pixi

radar369 12-10-2009 06:56 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Sorry sir, all I got was this cool wall charger!

No "Screen Protector, Styli (2), Get Started Guide, Set Up Your Email Guide, Features Guide, Basics Guide, Software Installation CD, Terms & Conditions of Service or Wireless Recycling Envelope" like the box says on the side! LOL!

Eturnulrs704 12-11-2009 11:03 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by Musicman247 (Post 1274103)
If you have problems and insurance, take your phone in and take whatever they give you. If they fix your original phone, then great! If they replace it, even better. But we should not try to force their hand on anything. The TEP is not an upgrade program, and usually the people who get the upgrades are the ones who purchased a phone at full price and used it longer than the commercial lifetime of the phone.

I have a friend who had been using a PCC-6700 for years. It gave out on him and when he went in they replaced it with a Touch Pro. He was very pleased, but knowing him he would have been just as pleased to get his phone fixed. We should all have that attitude.
Hey, who let this guy in here.:-({|=..lmfao.. j/k.. but seriously who let him in


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