Re: It worked for me.
 

cant u just use this to set what ever key u use the least to home(maybe the windows key), i havent used it but im guessing it works like the 1 for the tp1

http://forum.xda-developers.com/showthread.php?t=554240

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Just got back from the Sprint Store and I'm supposed to be getting my TP2 in the next few days. I've already gone thru two TP1s since February. I took the phone in becuz it was freezing as usual and my music player wasn't working again. I was asking him about the new Touch Pro 2 and he was telling me how it was supposed to be better and all. He took my phone to the back and came back out a few minutes later with the good news:

"I went ahead and ordered the TP2 for you".

Took me by complete suprise, I was expecting to get another TP1. I just googled "Touch Pro 2" on the net and found this thread. Thought I'd post my experience.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I got my toch pro 2. I called Ashurion directly and told em i lost my touch pro and they asked if I called sprint and I said yea and they wanted to give me a TREO and I said heck no I want a touch pro and they said they were out. I SAID CALLED A MANAGER NOW!!! The manager said they would send me a touch pro 2 for 100.00 so its better than nothing. I got it the next day and I love it and my TP1 was not reported locked as a lost phone.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

hm..i called asurion and they told me they couldnt replace it for a different phone.im about to activate my tp1 soon. i kinda like it a little more because of the roms smaller etc etc.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

btw i read awhile back that they stopped replacing the tp1s because so many people were doing it.did they start replacing tp1s or?also anyone got it replaced for a htc hero?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Just wanted to clear this up a little. This is technically true but on a store to store/manager to manager/ tech to tech basis. They do have this option but only in certain conditions. You can't just walk in with the only TP you have had for 6 months and get a TP2 just because. And as far as the Howard Forums post I am pretty sure it has been reported to sprint higher ups and the poster is probably under investigation and/or terminated due to the fact that the screen shots posted were of the sprint internal site and also info meant for sprint employees only.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

No way you can a hero, tried and tried, ended up with a tp2

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Question....

For those of you who got their TP1s replaced with the TP2... did they give you all the accessories/charger/etc as well or was it just the handset by itself? Also, did you get to keep the TP1 or did they take it back?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Dang good question, I was looking for an answer to that too! Mine should arrive tomorrow, so if noone answers by then I'll let you know.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

First replacement, refurb handset/battery only...second replacement, new unit with battery, sim card, charger, extra stylus, and screen protector.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Was your first replacement for the TP1 or TP2?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Got mine today, new in box touch pro 2, so all accessories included (TP2, battery, AC charger, screen protector, 2 styli, installed sim card, all manuals)

YAY! Just dropped the broken TP1 they sent the first time in the mail.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

did you go to the store or did you do it over the phone?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

i got mine today too.... all it came with was the phone, AC charger and battery. there's sprint giving me the shaft again!

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Hehe, a combination of both. I went into one store (non-corporate) opened a ticket then told me they couldn't issue the phone... they said they'd leave it open for a few weeks and I could keep calling to check if they had TP2s in store.

So I called a corporate store and referenced the ticket, the guy said he really isn't supposed to but sympathized with my situation and ordered the phone for me.

So I THINK it counts as an in-store situation.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

thanx, I have to take my girls tp1 to the store in a couple of hrs.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I'm so pissed right now. Went to the Sprint store to pick up my replacement TP. The tech went back and to my surprise brought out a refurb. TP2. I told her that I'd take it home to activate it myself. She then told me that she needs to activate it in store. So I told her to make sure nothing in my plan changes. She made sure that nothing would changed except for the phone.

So she proceeds to activate it, hands it to me and off I go. When I got home, I logged on to check that everything was ok.

MY PLAN WAS CHANGED FROM MY $30 SERO TO THE $69.99 EVERYTHING PLAN!


I'm so pissed. What should I do?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

you should not get charged anything, I got mine replaced as well and it did not change anything because it was a refurb!

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I'd call Sprint continuously until someone changed it back to SERO

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

dude i love your signature pic/banner its cool

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I would call Sprint and speak to retension. I'd also call the store and complain to the manager about the bad service you just received. I'd be so pissed too.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I've been battling with Sprint for the past 2 weeks over this doa TP they sent me. I had to go to the store a few times to let them look at it so they could tell me it was broken. Never was offered a different phone until I called, and the a rep told me I was in the Wellness Program. Well the devices that they offer are garbage in my opinion. TP2 was not an option.

So they're ordering me another TP, but the manager said that due to the high rate of failure with the device, if this one broke they can't order me another TP...I don't want a Snap, or a Treo Pro. And I have to go through the store because I've already had more than 5 replacements (2 of which were DOA). This is ridiculous.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Interesting this is pretty much the same situation I had (read a few pages back). I was patient with them and they were definitely willing to get me the TP2. They mentioned the Treo Pro and the Snap, but when I passed up the offers they said TP2. Be patient and nice and get them to sympathize with you.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Im on a sero plan also they gave me a TP2 for free covered under the TEP program. HEHE THANKS!

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

just picked mine up today. it took almost 3 weeks, but I got it. I sent the one I ordered back.patience is a virtue

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

The difference in our situation is they flat out told me they wouldnt replace it with the TP2. Retentions made me talk to the store manager, instead of doing it for me. They did offer me other phones, but kept refusing the TP2 saying they couldnt order it, or it was not on the list of compatable phones.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

My touch pro Screen was broke. I called Asurion and requested to replcae with tp2. rep refused to upgrade to tp2. I spoke with Supervisor and he did replaced my touch pro with TP2 with 2 day shipping with out shipping charges.However I paied $100 deductable. I will receive it tomorrow.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

No way did I read all of these post, but you guys are pathetic. And if its not that you, then you're not.

Crying, whining, some even begging...

Absolutely pathetic.

I brought my car 9 months ago... now a new model is out, let me beg the car dealer for a new model...

Pathetic.

And don't tell me how they owe us this or owe us that, nobody made you buy a TP1 to begin with, you coulda got a lotus or something lol...

Have some pride.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

504 Refugee, that was a GREAT post! HAHA! OMG totally had me ROFL nice way to start the day, great stuff!

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

There are some who just want a free upgrade and there are some that are having legitimate issues. Like myself for example, I have two lines with sprint one with a diamond and one with a tp1. My diamond has worked flawlessly for the last year but I have had significant issues with the tp1 and I had no choice but to get it replaced or repaired 5 times so far(dead screen, dead keyboard, dead speaker to name a few). So when I purchased my tp2 back on 9/03 I then de-activated my diamond and put my tp1 on my second line. In the last month I haven't used my tp1 hardly and that one just died over the weekend, so now I have another replacement coming in today. I haven't even called to complain but don't you think I have a right to say something?

As far as a car, if I purchase a brandnew car in which I needed 5 major repairs because of factory defects within the first year don't you think they would put me in a new car? Now obviously if I own a 2009 civic, I wouldn't expect the dealer to put me in a 2010 accord and maybe that was where you were going with that but if there aren't any new 2009 civic available I would expect to be in a 2010 civic.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Not quite the same example now is it?

If your 2009 Toyota Corolla wasn't turning to the right and you took it back to the dealer and he said "hmmm, we can't repair this because they aren't making parts for the 2009s anymore, but I can switch you to a 2010 for free, that should solve your problem" are you going to sit here and say you'll fight them tooth and nail to KEEP your 2009?

No you wouldn't, you'd take the 2010 and you'd go tell people about it.

So do us a favor, get off your high horse.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

lol fixt :) erps

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Whatever man, I whined and I begged, and I'm sitting here playing with my new Touch Pro 2. You can't get something if you don't ask for it.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

if you pay for insurance they should give you something comparable (not a snap, treo, or blackberry)

if you had insurance on a bentley and it was wrecked then the insurance company offered you a toyota yaris, youd refuse too.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Every touch pro 1 that comes into my store I scrutinize very closely to see if the person is a seeker or not. Since we all know that many people come in and try to get a TP1 replaced with tp2 I will do everything I can to not give that person a tp2. That is my job and this is a business.

It's to bad when those who really do have a problem with the phone get turned away because of the those who want the latest and greatest but don't want to spend money to get it. Yea the phone is expensive but no one is making you buy it. You chose the tp1 last year because it was the latest and greatest so live with it until you can afford to upgrade on your own.

This is in no way pointed at those with legit problems with the tp1. I sympathize for you and hope that you can get a working phone despite the people who don't want to pay for things and severely screw with your chances of getting one. Those that chose to work the system good luck and I hope that I am the douchbag that tells you that you can get a Snap but that is it.

I also need to say that I don't just say this because I work for Sprint, I have never had the mentality to cheat any corporation out of anything, I get what I pay for, plain and simple. I am on my high horse because it's a lot of the seekers that throw fits in the store about things when it is plain that they want something for nothing. They used to make my days miserable but now I relish the chance to tell them not today and not in this store. I will play your game.

Flame on...

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I dropped my TP in a cup of coffee last week and when I called Asurion (The Insurance Provider) they told me they didn't have a TP to send me and were going to send me a Blackberry and I said, "No Way!". I wanted another TP. She told me I would have to wait a week for them to order one. That was fine with me. I would just activate an old phone I had around the house while I waited. To my surprise, I received a TP2 in the mail yesterday!! I was concerned at first, because I was told that if I upgraded they would have to upgrade my data plan, too. I decided to call to have it activated to see what they said. They didn't even mention updating my data plan!!! I checked online afterwards to see if they had snuck it in on me and NOPE!!! I'm still on the old unlimited data and have a brand new TP2!!!

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

FLAME ON!

Hah what a douche,
" I hope that I am the douchbag that tells you that you can get a Snap but that is it."

I will be a sprint customer long after you are in the unemployment line for pissing customers off trying to "read" them.


There you got the attention you wanted from me out of your pissy little rant.

:waaa

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Feel like a big man now? How about you just help people and stop trying to impose your power on people? Sprint admits the phone is faulty and needs to be replaced if people are having issues. Sheesh.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

read the memo again...:sleepy2: