Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I went to the Sprint store on Friday to get a (3rd) replacment TP1 because of a bad keyboard, beam non functional, craptastik picture mail and of course all of the other typical issues with this phone. Of course my local corp store was able to order a replacement TP1...thanks....

Monday the phone comes in and of course beam still doesn't work, except on another Windows Mobile phone. I didn't know that when I first got the phone. Picture mail wasn't working either. I had to wait over an hour for them to fix that. I raised hell at the store and told them I would like something different than the TP1. The tech said "I would love to give you a different device, really I would but only Customer Service reps can do that. They are really strict on us in the stores".

So on my way home I called retentions and they said that they no longer have the power to order phones and neither does normal Customer Service. All of that power was pushed down to the local Corp Stores/repair centers. I would have to go back to the store to get it swapped. During this phone convo I discovered that the screen was pulling away from the device. So I went back to the store....

I got the assistant manager to call the manager and he admitted to the "authorized replacement list for defective TP1" from the Corporate Office. The TP2 was on that list but was listed as not in stock and the link was not hyperlinked so he could not order one. I saw the screen with my own eyes. So the TP2 was on the accepted list for replacement but the store could not get it...wtf? But they were able to order yet again another crappy TP1 in the mean time. Thanks Sprint..... Anyway, I was told to check back in a week or so and see if the TP2 was available again. There of course were other crappy phones on the list that I could have gotten that day. Treo Pro, HTC Snap, BB Curve and BB Tour. Seriously?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I finally got Sprint to replace my wifes TP1 and when the tech support rep on the phone went to place the order she saw it was out of stock. So I went to a local store and they could not get any either. The TP2 is on the list but is currently out of stock. I have both the rep from tech support and the rep from the store checking everyday for me and calling me to tell me if I have one ordered. They are trying very hard to get me a new TP2 and they know I don't want any of the other phones on the list. Good luck everyone. Basically we all have to wait now until Sprint gets some more in.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Mine was ordered today

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Was supposed to have the TP2 shipped to the repair store by today but when I went in I guess they didn't order it correctly when I went in on Saturday. Now there's none available and they said it might be a week. Hopefully it only takes a week but maybe they'll start giving out NIB TP2 instead of Refurbs if the wait list is too long. Doesn't matter to me, a refurb TP2 is still better than my broken TP1

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Did you call them and order it or did you go in to a store? Where are you located?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

In store. Mooresville, nc

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I was on my 3rd TP when I contacted Sprint via phone. This was about 4 weeks ago and I had to hassel with them to even get them to consider upgrading me to a TP2. After I asked them 5 times and throughly explained my reasoning for a TP2, they finally decided to give me a "curtousy" upgrade. At first, they said I could upgrade for $599. That didn't fly to well with me. Next, they reduced it to $300, which still didn't make sense in my world. I had nothing but issues with my TP from keyboard failure to software dumps. When I brought this to their attention, it wasn't easy for me to get the TP2 and I still ended up having to pay $50. Did Sprint decide to upgrade everything within the last couple of weeks or something? (The TP was garbage... I LOVE the TP2 1000x over.)

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

How when no one seems to be able to? Share please. Did the store give you one or "order" one?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

yea 10-8

and guys dont be surprised if this program is pulled VERY soon... way too many people taking advantage of this i can all but garuntee it will be pulled or at the very lesast the TP2 pulled from the list

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I can BS on that.

No one can get one ordered because they are not in the warehouse.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I was thinking the same thing. I just have a feeling the tp2 will be pulled off the list very soon.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

My baby was new In box. People its raining free Touch pro 2's from Sprint call this number and get your free Touch Pro 2.

#1. Must have TEP
#2. Must have an eTicket from a recent vistit to a repair tech service center.

Since most of the post I have seen here have tried the repair store option and been denied you should have an eTicket already. on your receipt.

703-433-4401

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

It was raining but it is a serious drought right now lol.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

703-433-4401, a special number just for Consumerist readers that goes straight to the office of the CEO. The executive complaint number. It is very good to use, but you must have a legitimate issue and history of unresolved problems.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

My TP1 crapped out on me today (unknown battery level, wouldn't get past the home screen on boot - even when plugged in) and the local repair shop explained that I could get the TP2 as a replacement. Of course, I got my hopes up only to be denied - none in store or at the warehouse. I'm getting another TP1 tomorrow. Guess I'll try again in a week or so :)

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I know but they always help and usually delegate to a lower rep but they are much higher than anything else.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Very true. I was just trying to clarify for those who didn't know. It can be off-putting for people when they get the after-hours message and realize they've called the company HQ!

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I got mine replaced and supposedly ordered today after a long drawn out fight with the store and retentions. I eventually emailed ecare yesterday afternoon and got a call first thing this morning.
Was told to call back with a claim validation number to 866-954-0492 and after 2 calls back and forth agrees to avoid going to the store as its an inconvience to me and just renewed my contract for 2 years (1 year through after renewed last year for TP) in exchange to get a TP2 for no cost.
I don't know if they are sending a return kit for my TP or not though.
I'm not down for the contract renewal but I have been with Sprint for 9 years with 4 lines and wasn't going anywhere anyway.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

i got "the offer" at the tech store. get really excited to hear they were gonna order me a tp2. then . not available at the warehouse. -_-

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

You can call BS all you want. i will post tomorrow when it is suppose to be here. Then I will return the one I purchased for the problems i was having with my tp1.

Just because I am one of te few that was able to get one ordered today doesn't make it BS. I bought one already, so I might keep it had have 2. Just to be greedy. LOL. J/K. i will send it back so hopefully someone else can use it

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

they must have some in stock as mine was ordered by email as stated above and i now have a tracking number and will be here tomorrow.

i do think there are a diff inventory for new customers and ones avail for replacement be it refub or NIB.

which i can understand as you wouldn't want to run out of stock for new customers to risk losing a sale. but for existing cust who just need a replacement have a diff inventory.

just a thought

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Ditto... my wife's was ordered yesterday and arrived today, NIB.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

It was shipped to your house?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

It happen to me, they replaced my tp1 with the tp2. I cant believe it.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Negative, ordered from the store and shipped to the store.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Looks like some stores are doing priority level 5 replacements (NIB units). I wonder how they determine if one should be given a level 5.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

If your refurb TP2 acts crummy and you don't go in making a big scene about it...

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

WTfreak is a level 5 replacement? I have never heard of that.

What you should be talking about is a WEL Violation.

Even "A" Stores have a handful of WEL Violations that they can do every month and if they surpass it, it will look bad on the random audits that they get.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

So that mean the warehouse is filled?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

My buddy had his TP replaced 4-5 times. He doesn't know jack about WM.

Anyways, when he called to get his latest one replace for the keyboard problem, they said they were going to send another TP. But then they called back a couple hours later and said his new TP2 should be in Thursday. Lucky him. I spent $350 on mine.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

DAGNABIT!
I *JUST* had mine replaced due to a keyboard problem last week. I got another TP1.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

DAGNABIT!
I *JUST* had mine replaced due to a keyboard problem last week. I got another TP1.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

i was given a NIB TP2 as a replacement for my TP, no questions asked. they didn't even want to look at the TP to confirm anything was wrong. i just handed them the TP and they handed me the TP2

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

That's exactly the same way I got my NIB TP2, and should be for everyone else, unfortunately, the TP2 is now OOS.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Well as promised, the sprint customer service rep called me back today to update me on there warehouse status. I was told they still are out of stock for the tp2 and they will periodically check for me to see when they are back in stock, then order and call me when available.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Well thats just strange, the web site doesn't say they are out of stock....are there multiple warehouse locations for store sales and internet sales?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Really not sure. I am guessing there must be because I see a few people here and there saying they were able to get their order processed but the majority have no luck like myself.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

The replacement that people should be getting is a refurb which comes from one warehouse. It's showing up as being in stock because those are NIB units for sale, not replacement. There seem to be a few, and i mean few, lucky people who have been able to get NIB replacements.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

What if you get a replacement Touch Pro 2 with dead pixels??

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Same story for me, i take my tp1 for a revision because it was getting very hot , to the point you can barely touch it, and they told me that they will repace it with with the tp2 and they order it and yesterday they give me a out of the box brand new unit, they even give the box with all accesories.