G-Mail Exchange Service Reliability? - Page 3

Schnabe · #21 (**permalink**) 09-30-2009, 02:20 PM

Hi all:
I'm a new poster but long time lurker. I've also experienced that same issue, where Google's sync push e-mail does not deliver. What I have noticed is it appears that when the phone disconnects the data service (after being idle for a certain time), that push no longer works, unless you force a sync using Activesync, which re-establishes the data connection.

I'm not sure how Activesync works, if it is supposed to maintain a data connection or not.

What I have done is set my sync schedule in Activesync to sync every 5 minutes. This has been pretty successful for me so far. I know it's not true push e-mail, but better than getting e-mails 30 minutes late.

Hope that helps, and maybe someone will figure out how to get it to be a true push e-mail.

I've been looking and have posted on Google's forums as well.

**p-slim** · #22 (**permalink**) 09-30-2009, 03:12 PM

This is what ive noticed with my experience. During the day i would say from 9am-10pm pacific standard time it works perfectly. but during those offpeak times its really buggy, maybe thats when they do their maintenance. thats why most of the time i say it works perfectly.

bluruld · #23 (**permalink**) 09-30-2009, 03:58 PM

Wirelessly posted (XV6875 Opera/9.50 (Windows NT 5.1; U; en))

Quote:

Originally Posted by Schnabe

Hi all:
I'm a new poster but long time lurker. I've also experienced that same issue, where Google's sync push e-mail does not deliver. What I have noticed is it appears that when the phone disconnects the data service (after being idle for a certain time), that push no longer works, unless you force a sync using Activesync, which re-establishes the data connection.

I'm not sure how Activesync works, if it is supposed to maintain a data connection or not.

What I have done is set my sync schedule in Activesync to sync every 5 minutes. This has been pretty successful for me so far. I know it's not true push e-mail, but better than getting e-mails 30 minutes late.

Hope that helps, and maybe someone will figure out how to get it to be a true push e-mail.

I've been looking and have posted on Google's forums as well.

i believe this is the issue. our tp2's are going inactive and dropping the connection and going back to sync.

i've been trying to play with this and figure out if it is the phone or gmail at fault.

regardless mightymike will figure it out for us all and make a great rom incorporating it.

froader · #24 (**permalink**) 09-30-2009, 04:32 PM

Quote:

Originally Posted by bluruld

Wirelessly posted (XV6875 Opera/9.50 (Windows NT 5.1; U; en))

i believe this is the issue. our tp2's are going inactive and dropping the connection and going back to sync.

i've been trying to play with this and figure out if it is the phone or gmail at fault.

regardless mightymike will figure it out for us all and make a great rom incorporating it.

Sorry, but our TP2s are not going inactive and dropping the connection.
I use an exchange server and everytime I check Activesync it says "connected" to exchange.
It certainly sounds like Google doesn't have it fully functional and their server has problems handling the connection.
*at least this is and always has been my experience.

**p-slim** · #25 (**permalink**) 09-30-2009, 05:05 PM

Quote:

Originally Posted by bluruld

Wirelessly posted (XV6875 Opera/9.50 (Windows NT 5.1; U; en))

i believe this is the issue. our tp2's are going inactive and dropping the connection and going back to sync.

i've been trying to play with this and figure out if it is the phone or gmail at fault.

regardless mightymike will figure it out for us all and make a great rom incorporating it.

Quote:

Originally Posted by froader

Sorry, but our TP2s are not going inactive and dropping the connection.
I use an exchange server and everytime I check Activesync it says "connected" to exchange.
It certainly sounds like Google doesn't have it fully functional and their server has problems handling the connection.
*at least this is and always has been my experience.

I have to agree with froader. Its not actually suppose to keep data connected for ever, it just has to be turned on and connected. Activesync receives a signal from gmail then it activates and starts to send and receive data, thats when its suppose to sync.

Schnabe · #26 (**permalink**) 09-30-2009, 05:11 PM

Quote:

Originally Posted by froader

Sorry, but our TP2s are not going inactive and dropping the connection.
I use an exchange server and everytime I check Activesync it says "connected" to exchange.
It certainly sounds like Google doesn't have it fully functional and their server has problems handling the connection.
*at least this is and always has been my experience.

So, just to educate me, I know i says "connected" on Activesync, when I have the schedule set to sync "as items arrive", but wouldn't that need a data connection? If I have push enable, is it actually still connected? That would have to be the case if Activesync would be able to receive a message from Google (or an exchange server for that matter) to sync. I'm just kind of confused there.

Schnabe · #27 (**permalink**) 09-30-2009, 05:17 PM

Quote:

Originally Posted by p-slim

This is what ive noticed with my experience. During the day i would say from 9am-10pm pacific standard time it works perfectly. but during those offpeak times its really buggy, maybe thats when they do their maintenance. thats why most of the time i say it works perfectly.

p-slim:

What is causing your issue is Activesync defaults it's sync schedule to only sync "As items arrive" during peak times. Off peak times are scheduled to sync at a timed setting. you can set what defines Peak and Off peak by clicking on the link at the bottom of the schedule screen.

Hope that helps.

**p-slim** · #28 (**permalink**) 09-30-2009, 05:42 PM

Quote:

Originally Posted by Schnabe

p-slim:

What is causing your issue is Activesync defaults it's sync schedule to only sync "As items arrive" during peak times. Off peak times are scheduled to sync at a timed setting. you can set what defines Peak and Off peak by clicking on the link at the bottom of the schedule screen.

Hope that helps.

thats not what im saying. I have as items arrive selected at all times. What i'm saying is that i experience problems between 9pm-9am. During the day i usually don't experience problems and get my mail instantly. My actual peak times are set differently.

on a side note to un confuse you, it shows connected because its waiting for that signal to come in at anytime but its not actually transmitting data. it only starts to transmit data when you receive an email, then google sends a signal to activesynce, activesync receives that signal on your device because you have it turned on, then active sync starts to receive and transmit data. The magic is happening when that signal is being sent from gmail to activesync.

Schnabe · #29 (**permalink**) 09-30-2009, 06:01 PM

Ah, ok I misinterpreted your question, and thanks for clearing up my confusion on Activesync. Obviously, Google has some work to do on their end to make this more rugged and reliable.

Just for giggles, I changed my delivery to "As items arrive", and so far, knock on wood, I am getting e-mails as soon as they arrive in my Gmail inbox.

We'll see how long that lasts!

froader · #30 (**permalink**) 09-30-2009, 08:59 PM

As long as Exchange is setup and ActiveSync is currently set to "as items arrive" AS should say connected. Like P-Slim said its waiting for a signal to PUSH data.
The only time that it will not say connected is if you are using the phone or txt where it uses 1X signal for voice. Voice and data aren't supported simultaneous with our technology.

Google may be using the time period from 9pm-6am to upgrade and tweak things as that is usually off-peak for most phone users. Afterall it is beta.
Personally I don't see this service substituting MS Exchange. If they enable Outlook to connect to their servers as Exchange - for free - then this product will work well.