G-Mail Exchange Service Reliability? - Page 3

Schnabe · #1 (**permalink**) 09-30-2009, 02:20 PM

Hi all:
I'm a new poster but long time lurker. I've also experienced that same issue, where Google's sync push e-mail does not deliver. What I have noticed is it appears that when the phone disconnects the data service (after being idle for a certain time), that push no longer works, unless you force a sync using Activesync, which re-establishes the data connection.

I'm not sure how Activesync works, if it is supposed to maintain a data connection or not.

What I have done is set my sync schedule in Activesync to sync every 5 minutes. This has been pretty successful for me so far. I know it's not true push e-mail, but better than getting e-mails 30 minutes late.

Hope that helps, and maybe someone will figure out how to get it to be a true push e-mail.

I've been looking and have posted on Google's forums as well.

**p-slim** · #2 (**permalink**) 09-30-2009, 03:12 PM

This is what ive noticed with my experience. During the day i would say from 9am-10pm pacific standard time it works perfectly. but during those offpeak times its really buggy, maybe thats when they do their maintenance. thats why most of the time i say it works perfectly.

Schnabe · #3 (**permalink**) 09-30-2009, 05:17 PM

Quote:

Originally Posted by p-slim

This is what ive noticed with my experience. During the day i would say from 9am-10pm pacific standard time it works perfectly. but during those offpeak times its really buggy, maybe thats when they do their maintenance. thats why most of the time i say it works perfectly.

p-slim:

What is causing your issue is Activesync defaults it's sync schedule to only sync "As items arrive" during peak times. Off peak times are scheduled to sync at a timed setting. you can set what defines Peak and Off peak by clicking on the link at the bottom of the schedule screen.

Hope that helps.

**p-slim** · #4 (**permalink**) 09-30-2009, 05:42 PM

Quote:

Originally Posted by Schnabe

p-slim:

What is causing your issue is Activesync defaults it's sync schedule to only sync "As items arrive" during peak times. Off peak times are scheduled to sync at a timed setting. you can set what defines Peak and Off peak by clicking on the link at the bottom of the schedule screen.

Hope that helps.

thats not what im saying. I have as items arrive selected at all times. What i'm saying is that i experience problems between 9pm-9am. During the day i usually don't experience problems and get my mail instantly. My actual peak times are set differently.

on a side note to un confuse you, it shows connected because its waiting for that signal to come in at anytime but its not actually transmitting data. it only starts to transmit data when you receive an email, then google sends a signal to activesynce, activesync receives that signal on your device because you have it turned on, then active sync starts to receive and transmit data. The magic is happening when that signal is being sent from gmail to activesync.

Schnabe · #5 (**permalink**) 09-30-2009, 06:01 PM

Ah, ok I misinterpreted your question, and thanks for clearing up my confusion on Activesync. Obviously, Google has some work to do on their end to make this more rugged and reliable.

Just for giggles, I changed my delivery to "As items arrive", and so far, knock on wood, I am getting e-mails as soon as they arrive in my Gmail inbox.

We'll see how long that lasts!

froader · #6 (**permalink**) 09-30-2009, 08:59 PM

As long as Exchange is setup and ActiveSync is currently set to "as items arrive" AS should say connected. Like P-Slim said its waiting for a signal to PUSH data.
The only time that it will not say connected is if you are using the phone or txt where it uses 1X signal for voice. Voice and data aren't supported simultaneous with our technology.

Google may be using the time period from 9pm-6am to upgrade and tweak things as that is usually off-peak for most phone users. Afterall it is beta.
Personally I don't see this service substituting MS Exchange. If they enable Outlook to connect to their servers as Exchange - for free - then this product will work well.

**p-slim** · #7 (**permalink**) 10-06-2009, 05:55 PM

I'm glad this thread resurfaced I had forgotten about it. I have not been having the problems i had at 1st. The last 2 days especially have been exceptional, am i the only 1 or has everyone noticed an improvement or do some think its worse?

bluruld · #8 (**permalink**) 10-06-2009, 07:14 PM

Quote:

Originally Posted by p-slim

I'm glad this thread resurfaced I had forgotten about it. I have not been having the problems i had at 1st. The last 2 days especially have been exceptional, am i the only 1 or has everyone noticed an improvement or do some think its worse?

Do you leave active sync running in the background?

**p-slim** · #9 (**permalink**) 10-06-2009, 07:34 PM

Quote:

Originally Posted by bluruld

Do you leave active sync running in the background?

I do leave microsoft exchange connected 24/7. I don't really notice too much battery drain. It is not constantly connected with your data service. it receives a signal then it connects and syncs.

**badboy8813** · #10 (**permalink**) 10-06-2009, 06:24 PM

for me attachments haven't been downloading so i just setup an imap connectiong and get them that way.. but besides that it work fine..there is a lil delay here and there but nothing too major