Data activation headaches/SERO?

[SweetBearCub]

I'd like to know - Has anyone else gotten grief about activating the data portion of their service on the TP2, especially old-style SERO customers?

I took delivery of my TP2 on 9/8. At the time, I was in the process of selling my TP1, and had my old Moto Q9c on my account, fully provisioned and working.

Last nigh (9/9) at 15 till midnight PST, I logged into my Sprint.com account and did the ESN swap to my TP2. It took on the first try and gave me instructions on programming the TP2.

I powered off the Q9c, turned the TP2 on, and followed the steps on Sprint's site. It was unable to activate automatically, so I ended up having to do a manual activation. It could make and receive phone calls fine. However, I had no data service, and could not update my profile. I kept getting error 1012, and also error 67 occasionally. I called tech support and they told me there was a known issue with the provisioning going slowly, and to check in the morning.

Well, morning comes, and still no data service, so I call back into tech support. After over an hour on the phone, 2 hard resets, several ## codes, and a lot of staring at the 'Device Management' activation program, it somehow successfully activated while I was on hold. I tested it out, soft-reset the phone, and tested it again, it was fine.

The tech I had been talking with was in the process of transferring me to a higher lvl person, who come on the line not long after I had confirmed that data was working. She immediately proceeded to tell me that unfortunately my SERO plan did not include data, and that I would have to "upgrade" to an EP plan. I interrupted her, and told her, respectfully, that she was flat out wrong for 2 reasons. One, I have had at least 5 phones on my account since its inception (not counting the TP2) and all of them had perfectly functional data service, included in my MRC. Two, while I had been waiting, the data had successfully activated on the TP2. I thanked her and hung up.

Was I the victim of some scheme to get me to "upgrade" to an EP or SEP plan?

[evilecho]

try doing a prl update and profile update under settings

[SweetBearCub]

Originally Posted by evilecho

try doing a prl update and profile update under settings

Thanks, but I managed to get it fully provisioned already. I was posting this to see if anyone had their data provisioning delayed while reps tried to upsell them to an EP or SEP plan.

[banzaiwolfe]

Originally Posted by SweetBearCub

Thanks, but I managed to get it fully provisioned already. I was posting this to see if anyone had their data provisioning delayed while reps tried to upsell them to an EP or SEP plan.

Mine went through the auto activation after doing the swap online and I had no issue with the data.

[pzztgotbagz]

its the same problem as with all phones which do handsfree if you do not do it properly it will not enable data profile 1 if u go into ur ##data# setting and changed default profile from 0 to 1 your usually fine same thing happened when tp1 came out and people turned on their device before doing esn swap

[SweetBearCub]

Originally Posted by pzztgotbagz

its the same problem as with all phones which do handsfree if you do not do it properly it will not enable data profile 1 if u go into ur ##data# setting and changed default profile from 0 to 1 your usually fine same thing happened when tp1 came out and people turned on their device before doing esn swap

I have a feeling the problem was on their end. At the tech's direction, I did ##DATA#, entered my MSL, and changed the active profile to 1. It made no difference; my TP2 still could not successfully activate.

I don't know what they did after an hour on the phone, but it *finally* went through - But not before a rep flat out lied to me about my SERO plan and tried to upsell me to a plan that cost at least twice as much as my current one.