Data activation headaches/SERO?
 

I'd like to know - Has anyone else gotten grief about activating the data portion of their service on the TP2, especially old-style SERO customers?

I took delivery of my TP2 on 9/8. At the time, I was in the process of selling my TP1, and had my old Moto Q9c on my account, fully provisioned and working.

Last nigh (9/9) at 15 till midnight PST, I logged into my Sprint.com account and did the ESN swap to my TP2. It took on the first try and gave me instructions on programming the TP2.

I powered off the Q9c, turned the TP2 on, and followed the steps on Sprint's site. It was unable to activate automatically, so I ended up having to do a manual activation. It could make and receive phone calls fine. However, I had no data service, and could not update my profile. I kept getting error 1012, and also error 67 occasionally. I called tech support and they told me there was a known issue with the provisioning going slowly, and to check in the morning.

Well, morning comes, and still no data service, so I call back into tech support. After over an hour on the phone, 2 hard resets, several ## codes, and a lot of staring at the 'Device Management' activation program, it somehow successfully activated while I was on hold. I tested it out, soft-reset the phone, and tested it again, it was fine.

The tech I had been talking with was in the process of transferring me to a higher lvl person, who come on the line not long after I had confirmed that data was working. She immediately proceeded to tell me that unfortunately my SERO plan did not include data, and that I would have to "upgrade" to an EP plan. I interrupted her, and told her, respectfully, that she was flat out wrong for 2 reasons. One, I have had at least 5 phones on my account since its inception (not counting the TP2) and all of them had perfectly functional data service, included in my MRC. Two, while I had been waiting, the data had successfully activated on the TP2. I thanked her and hung up.

Was I the victim of some scheme to get me to "upgrade" to an EP or SEP plan?

Re: Data activation headaches/SERO?
 

try doing a prl update and profile update under settings

Re: Data activation headaches/SERO?
 

Thanks, but I managed to get it fully provisioned already. I was posting this to see if anyone had their data provisioning delayed while reps tried to upsell them to an EP or SEP plan.

Re: Data activation headaches/SERO?
 

Mine went through the auto activation after doing the swap online and I had no issue with the data.

Re: Data activation headaches/SERO?
 

its the same problem as with all phones which do handsfree if you do not do it properly it will not enable data profile 1 if u go into ur ##data# setting and changed default profile from 0 to 1 your usually fine same thing happened when tp1 came out and people turned on their device before doing esn swap

Re: Data activation headaches/SERO?
 

I have a feeling the problem was on their end. At the tech's direction, I did ##DATA#, entered my MSL, and changed the active profile to 1. It made no difference; my TP2 still could not successfully activate.

I don't know what they did after an hour on the phone, but it *finally* went through - But not before a rep flat out lied to me about my SERO plan and tried to upsell me to a plan that cost at least twice as much as my current one.