Stuck on defective TP1, Sprint BSing me on upgrade!

[myhollowworld2]

Regardless of the build and hardware issues, the biggest issue on this phone is overheating. I would actually consider it a defect.

Seeing as it is a PHONE, and if I'm not mistake Sprint does REQUIRE data plans on their smartphones, it fails on both ends. It can't be used as either, without dying. EVERY Touch Pro does not charge while doing either. Sure I could put a fan by it, or stick it out the window, or put a bag of ice under it, by why in the world should I have to do that?

I've never had a cell phone that I couldn't charge and use at the same time. And like I said, I consider this a defect. I need a phone that I can use for more than 30 minutes, or surf the net for more than an hour. I don't recall them advertising the talk time as 30 minutes.

If you purchased a laptop, that wouldn't charge while you used you, I'm sure you'd want a refund or a replacement as well. And when you got that replacement and it did the same thing, I bet you'd want a different one.

So in regards to getting a different device, they damn well should give them out. There is no fix around this heat issue, and it makes the practically useless in the aspects which it's supposed to be: a phone.

[ianderson_76]

Originally Posted by isdnmatt

First off, you're lucky that they replaced the phone 5 times already as mentioned. Some carriers would certainly tell you to take it up with HTC after the 1st month. I'm starting to lean toward you and your g/f being the problem, not the phone. I went through 3 6700 and 6800, but I'm on my first TP.

Also, they are not obligated to GIVE you any kind of credit. And if they do offer to move you into another device, it'll have to be in the same TIER (ie Treo, Blackberry, as rep. mentioned). And if they have devices in the same tier available, they definitely won't give you cash on your account.

I've had my phone upgraded/replaced twice now. First from the 6700 to the 6800, then about 8 months ago from the 6800 to the TP. All times for free, but I did learn something.

Never tell the rep what phone you want to be swapped for, work around it so that they offer it to you. Keep saying features that you know what they're offering doesn't have. So they would offer me a Diamond and I would say I really need a slide out keyboard like my current phone, etc.

Never try to get this upgrade within 1-2 months of a phone's release. The reps know you want the latest greatest and will avoid giving it to you. It's also not the best business practice since they don't even have any refurbs to send, just new retail boxes.

Lastly, if you truly feel that you are STUCK, get the refurbished replacement and sell it on ebay or craigslist as suggested. I don't know what number you had in mind for a credit, but I think you would get more this way anyway.

Currently work for Sprint. This would get you more help. People who come in acting like A-holes, you likely to get nothing. You come in, like this, and just let us go through our spill, it's whatever. Aint our money. But if you treat us like less than human, you'll just be a mad soul, without a phone!!!

[ianderson_76]

Originally Posted by boredandtattooed

dude, calm down already! for real.. Sprint OWES you NOTHING!!!

first, if youd of done your research, youd of known the TP1 has flaws, yet you bought it anyways... so dont complain when it messes up on you..

second, Tp1s have issues for SOME PEOPLE, tons of people on here have had no problems what-so-ever

third, you said "overheating" was one of the issues.. easily a searchable problem that you couldve known about.. and since your a PPCG member you knew all to well that a new TP1 wasnt gonna fix that problem.. yet u chose to have a replacement of the same model..

its ALL you man... You chose the TP originally and couldve seen its not perfect.. You chose to have it replaced with the same, as u say it, design flaws...

why is it anyone else fault that YOU didnt research your big purchase before you bought it.... sell it on ebay or craigslist and let it be someone elses probs...

and if its SUCH A PROBLEM LADEN DEVICE, then why are you still allowing your fiance to use this pathetic excuse for a handset, or so u make it sound

Lack of consumer research, seems to be most Sprint users problems. Wait until the durn phone comes out, check forums, then buy the phone. It'll cut down on many problems, I promise.

[ianderson_76]

Originally Posted by Speed_419

All I know is after reading this thread the OP has made me thankful that I am no longer in retail and I don't have to worry about taking care of people who feel they are "entitled" to more than they are..
Speed...

AMEN!!! One day, hopefully

[ianderson_76]

Originally Posted by DeadSteam

Honestly, most of the posters here are acting like *******s. Seriously, get over yourselves. How many defective replacements should a customer be expected to receive before that customer is entitled to a new product?

I bought from Sprint a BRAND NEW touch pro in July. It stopped powering on on my 3rd day of owning it. I called up sprint on day 4 and they agreed to send me a "replacement". Now they never mentioned it was going to be a refurbished phone. So, after 4 weeks of things going well with the touch pro (refurb) It starts to power itself on and off and overheat and refuse to charge even when plugged in and turned off.. So I call sprint. They send me another TP. So, I'm sitting here with my 3rd touch pro, my second "refurb" and the keyboard just stopped working.

So, How many Bad Refurbished phones should I be expected to go through before I am entitled to a refund or an upgrade?

Cause I just bought a Brand new phone, and Now I have a series of broken defective USED phones.

Sprint absolutely OWES me.

How many before you realize that you need a new carrier, rather than a new device. The thing with the refurbs, no one checks em. I get customers, who have other customers contacts, pictures, personal information on their brand new refurb. You owe yourself, a new carrier. Anybody remember all the issues with Sprint Mogul. Customers getting 6 or 7 replacements, due to bad refurbs. Same thing with the Touch Pro, now.

[ianderson_76]

Originally Posted by p-slim

this is why people say sprint customer service sucks. HTC made the phone for all carriers, but its only sprint customers who swear they should be getting free tp2s for replacements the exact same day the phone comes out. Of course Sprint is going to say no when you ask for that. If you ask me you don't deserve that. my tp1 was replaced a lot also so i got a tp2. All the problems you are having are with the manufacturer because they built the phone. Obviously you're mad at HTC but you want sprint to replace your tp1 with another HTC phone when you obviously just had bad vibes with them. if you're upset your tp1 is soooo defective why would you want sprint to replace it or as the op said he only wants a discount on the new phone, just doesnt want to pay full price. So basically he's even still willing to pay some $ out of his pocket but yet he doesn't like htc devices because they break down and hes had like 8, why would you want to buy from them again, so when the tp3 comes out you can start the complaining all over again?

Smartest man in the forum so far!!

[rushco]

Originally Posted by ianderson_76

Smartest man in the forum so far!!

I agree. I was going to say exactly the same thing but I was on my phone and didn't feel like typing all that last night. If the same thing happens over and over, don't expect Sprint to finally change. Sometimes you need to say all right that is enough I'm switching.

And there is an "Earpiece speaker buzzing" thread. Looks like people are already switching out units right when they get them. Have fun pushing for an upgrade and then asking for a replacement phone already.

[anyonenow]

Originally Posted by kwazytazz

If you have insurance and theres something wrong with the phone theres no reason why you shouldn't get it exchanged, exchange it as much times as you want. Thats what you pay insurance for, no?

You also have car insurance so why not CRASH file a claim.
Get car fixed.
Crash, File a Claim
Get car fixed.
Crash, File a claim....

See what happens then.......... a BIG CANCEL letter.

[anyonenow]

Originally Posted by ianderson_76

How many before you realize that you need a new carrier, rather than a new device. The thing with the refurbs, no one checks em. I get customers, who have other customers contacts, pictures, personal information on their brand new refurb. You owe yourself, a new carrier. Anybody remember all the issues with Sprint Mogul. Customers getting 6 or 7 replacements, due to bad refurbs. Same thing with the Touch Pro, now.

What about the COUNTLESS individuals that have NOT had problems with the Moguls and are still working fine?

Myself included... 2+ years and counting.

[Scrufdog]

Originally Posted by anyonenow

What about the COUNTLESS individuals that have NOT had problems with the Moguls and are still working fine?

Myself included... 2+ years and counting.

I've had my mogul since just after launch. My first one, never had a real problem until recently when some of the keys are getting tough to register. However, thats not the phones fault, I work in construction and repair, and I've never cleaned the phone out.