Quote:
Originally Posted by DeadSteam
Honestly, most of the posters here are acting like *******s. Seriously, get over yourselves. How many defective replacements should a customer be expected to receive before that customer is entitled to a new product?
I bought from Sprint a BRAND NEW touch pro in July. It stopped powering on on my 3rd day of owning it. I called up sprint on day 4 and they agreed to send me a "replacement". Now they never mentioned it was going to be a refurbished phone. So, after 4 weeks of things going well with the touch pro (refurb) It starts to power itself on and off and overheat and refuse to charge even when plugged in and turned off.. So I call sprint. They send me another TP. So, I'm sitting here with my 3rd touch pro, my second "refurb" and the keyboard just stopped working.
So, How many Bad Refurbished phones should I be expected to go through before I am entitled to a refund or an upgrade?
Cause I just bought a Brand new phone, and Now I have a series of broken defective USED phones.
Sprint absolutely OWES me.
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How many before you realize that you need a new carrier, rather than a new device. The thing with the refurbs, no one checks em. I get customers, who have other customers contacts, pictures, personal information on their brand new refurb. You owe yourself, a new carrier. Anybody remember all the issues with Sprint Mogul. Customers getting 6 or 7 replacements, due to bad refurbs. Same thing with the Touch Pro, now.