"align screen" keeps poping up - Page 3

otterit · #21 (**permalink**) 10-02-2009, 08:13 PM

Response from HTC:
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Thank you for your inquiry about you HTC Touch Pro2. I understand how frustrating it can be to have the device go into an align screen from the case. I tested one of our Touch Pro2's, the Sprint one to be more specific, and found that there is not a harware combination to enter the align screen menu. It can only be accessed by going through the settings menu> tapping all settings> tapping display> then tapping align screen. If you have any third party applications installed on the device, you may want to consider removing them from the device as they may be affecting the performance of the phone. To remove an application from your device, you would go to: Settings> All Settings> Remove Programs> Select the programs that you installed and tap Remove. Once you have finished, Tap OK and then power cycle the phone (power it off then back on). In the case that the above does not resolve the issue, you may want to consider performing a factory reset of the device. Note: Performing a hard reset will delete all of your personal data and reset it to the factory settings. Please backup any wanted data to a PC using Microsoft ActiveSync for Windows XP or Windows Mobile Device Center for Windows Vista. To perform a hard reset, go to: Settings> All Settings> System Tab> Clear Storage. Follow the on screen instructions to complete the reset. Allow the device a few minutes to clear the storage and the phone should function normally now.
*****************

I have already done a hard reset, so I am certain that's not the problem.

Can another person please head to the HTC site and open a ticket so they realize we're not going crazy??? http://www.htc.com/us/CS_Mail.aspx

Thank you!

#22 (**permalink**) 10-03-2009, 01:13 AM

Quote:

Originally Posted by Ronny71

Hasn't happened since I installed Screen Locker...
http://pocketshield.netserver01.com/
Try it you'll like it...

Eh yep!

This rocks.=D>

jacksonman · #23 (**permalink**) 10-13-2009, 02:28 PM

I have had my Sprint HTC TP2 for about 10 days (and less than 10 calls). It has locked up with the align screen about 5 times. For me, I get the lock up while placing a call and trying to increase the volume while I put the phone to my ear as it starts to ring. I sent HTC an email today describing the scenario.

fceeviper · #24 (**permalink**) 10-13-2009, 02:38 PM

This happened once last week, my sister was using my phone when she hung up that align screen appeared. I could not get out of that screen even when I preformed the align test over and over again.

A soft reset go rid of the align test screen. It hasn't happened again since that time.

(crosses fingers)

BOO B) · #25 (**permalink**) 10-13-2009, 02:42 PM

+1 here...I have had it happen 3 or 4 times. I use magnet case and most times it has happened when pulling it out or during/after a call.

BOO B)

cbreze · #26 (**permalink**) 10-13-2009, 03:01 PM

Weird stuff. No issue with mine yet. 4 week old verizon.
I've never even been prompted to align screen ever, even after a HR.
First time a wm device didn't require that afaik.

#27 (**permalink**) 10-13-2009, 05:50 PM

Well, mine did it again today...even with the pocket shield !!!!!

**AZTECHKA** · #28 (**permalink**) 10-13-2009, 06:06 PM

There has to be an answer to this. Mine did it several times last week. I don't use a case I keep it in my front pocket. And... unlike Ronnie... I actually figured it was an issue related to the last program I had installed which was pocket shield. I loved the program but I felt (again... I felt) it was buggy, so I uninstalled it. No more screen align issues.
I too think it's the devil. Too close to halloween for it not to be.
lol.
I will continue to read this post to see if someone figures it out.
Thanks.
p.

otterit · #29 (**permalink**) 10-13-2009, 06:38 PM

Quote:

Originally Posted by pauldehoyos

There has to be an answer to this. Mine did it several times last week. I don't use a case I keep it in my front pocket. And... unlike Ronnie... I actually figured it was an issue related to the last program I had installed which was pocket shield. I loved the program but I felt (again... I felt) it was buggy, so I uninstalled it. No more screen align issues.
I too think it's the devil. Too close to halloween for it not to be.
lol.
I will continue to read this post to see if someone figures it out.
Thanks.
p.

The issue is because of the volume buttons being depressed and accidentally touching the screen. See my post above.

I had the EXACT same issue and solved it by placing the phone in the case in a position where the buttons were never in danger of being shoved into the sides accidentally.

In your front pocket is PRIME candidate for the align screen showing up even more frequently than my case.

**AZTECHKA** · #30 (**permalink**) 10-13-2009, 06:58 PM

You're confusing me bro... towards the top of your post the HTC rep states... "I tested one of our Touch Pro2's, the Sprint one to be more specific, and found that there is not a harware combination to enter the align screen menu. It can only be accessed by going through the settings menu> tapping all settings> tapping display> then tapping align screen."
Then you say that the combination of volume buttons and screen touching may be causing this but... I wear slacks, and there's nothing else in my pocket to press the volume buttons. Also I would think a case would be more likely to press the volume buttons unless there is a case that has some sort of cutout for the buttons.
Also as I mentioned... I uninstalled pocket shield and the problem went away. I just thought it was strange that another member of this post had the problem resolve by installing pocket shield.

Hence my confusion. This is not an argument. I am just confused by your reply.

I still think it's the devil. lol.

p.